Reclaimed Bank Charges SUCCESS stories

Jackswan_2

HSBC Credit Card

Claimed £364
Paid £361

Something of a struggle getting this on behalf of my wife.

8th February - request pay default charges.
15th February - reply from HSBC, regret we do not repay default charges,but
to write to Leeds if pursuing this matter.
16th February - wrote to Leeds.
23rd February - spoke to Leeds as seven days was up, told me I had to
contact Customer Relations at Southend. I had gone full
circle Southend-Leeds-Southend.
9th March - wrote to CR at Southend requesting payment of default
charges, seven days given.
16th March - reply as a goodwill gesture offering 50% (letter arrived 20th)
20th March - threatening CC action. Not accepting the 50% offer.
29th March - sent letter by fax detailing claim plus costs plus interest total
£460.27.
31st March - letter offering the £361, It was discussed with Manager who,
exceptionally, has agreed to increase the goodwill offer.

Seven weeks, but, at least we beat the so and so's.

djb_2

Claimed:£415
Paid: £415

Wrote end of feb folloing this sites tips. recieved a letter to say matter will be looked into by end of march.

end of march got letter saying as goodwill gesture full ammount paid.

thank you.

gonna tackle my council tax now

ps also got £126 from abbey for mortgage exit fee refund

double thanks

supersi77

Bank: HSBC
Amount Reclaimed: £535 inc interest
Amount they paid: £529
The story: Similar to hoggy above, 2 letters from Mr. Langdale using similar delaying tactics, and then hey presto, offer of 529 in the post today! I'm accepting.

BTW have already filed a claim at moneyclaim site - how do I cancel it?

liathac

Bank: Alliance and Leicester
Amount Reclaimed: £25
Amount they paid:£29.45
The story: Got charged a couple of years ago and managed to get some of it back after making calls, etc. Decided to try and claim it back. Sent letter two weeks ago and recieved credit plus interest in my account as a goodwill gesture. Nice one!:T

hipoh

3K in 60days from first letter.

thx.

mioliere

AT LAST I've had a success! I have my own two claims ongoing with Lloyds TSB (don't ask - it's a nightmare which I THINK I'm coming to the end of!), an ATM dispute with Nat West on behalf of my mum and another claim for unfair charges with Nat West for my son and it's that one that has had a result! I only wrote the first letter for him about three weeks ago, claiming £384.00, and today he had a letter offering him £356.00 which he has accepted - it was only a small amount lower than the claim. It's my first success and hopefully the first of three! You sometimes think it's never going to happen, don't you? It's only visiting MSE every day that has made me determined to keep going. Well done to all of you for persisting and to Martin for being - well, just Martin - hero to all! Keep claiming - it's OUR money! Power to the people - US!!

System

Cooperative Bank
Direct Debit £4.25 Unpaid
Charged £19.50
Put me £17.00 in the red

Phoned em up armed with Martins Information. They offered me half, I said "well if you're willing to negotiate I want it all back". They said "no". I said "well if you're willing to go to court then so be it". Someone called me back and still offered me half which I refused again. Anyway, checked bank account today and they've refunded the lot!! Woo ooo.

Lenny

DoubleOhHeaven

Bank - HSBC
Amount Claimed - £3100
Amount Refunded - £2600

Story -

Dear Martin

My wife and I undertook to reclaim £3100 in charges from HSBC in Februrary this year.

After asking them for our statements using your 'letter 1', we then went through them all highlighting all the charges and inputting them onto a spreadsheet (it was easier for totalling purposes!). We sent this with a copy of 'letter 2', requesting their return. After 21 days we had had no response and used your 'letter 4' stating that unless they returned them within 14 days we would be taking them to court.

Within a week of sending this letter we received communication offering us a refund of £2600 of our charges, which we have accepted. They stated, however, that they felt they would win in court and that they are returning the charges as a faithful gesture because, financially, it would not benefit them or us! They did not ask us to close our account with them.

Overall we are surprised at the ease in which this has happened, we're sure some have had far worse trouble, but are grateful for the assistance your site offers in beating the global financial domination of the banks, who are unscrupulous when it comes to taking more money from people who obviously do not have it in the first place! Where do they get off charging people who are hundreds of pounds overdrawn, by creating a bigger debt to repay with charges?!

Thank you again for your help and advice. We now aim to go after the credit card companies one by one. :cool:

sistersis

£25 CHARGE
£25 PAID
Sent 1st letter - they said no way - Snt another -They said no and then called and complained again - Sent refund as a good will
Ha you gotta give it a try
Thanks Everyone and now onto my cc:T

EI5887

I Started The Process Of Claiming My Wifes Charges Back In February. I Sent The First Letter Asking Them To Repay Me My Charges, Plus Interest. I Had No Reply Within The 14 Day Time Period. I Then Sent The 2nd Letter Giving Them Yet Another 14 Days To Respond, Otherwise Court Action Would Be Issued. She Still Had Nothing Back After 10 Days, So I Told My Wife To Give Them A Ring. She Did This And Was Told That A Letter Was In The Post, And Should Be With Her In A Couple Of Days. She Asked Them For £1155, Plus Interest. She Recieved A Letter This Morning Offering The Full Amount Of Charges, But No Interest. They Would Not Admit That They Were In The Wrong, But Would Pay It As A Gesture Of Goodwill. (yeah Right). My Advice To Anyone That Has Had Charges Is To Go For It. I Am Dealing With The Abbey To Reclaim My Charges, And They Are Trying To Stall. I Am Starting The Court Process Tomorrow. A Big Thank-you To Martin