e2save problem (merged threads)

alefdum

Hi,

I have been having problems with e2save, whereby they are telling me I have sent in the bill at the wrong date. However the guy from e2save slyly told me that if I am able to provide a Royal mail tracking number dated between 10th dec and 7th january, as the numbers are not linked to the individual cashbacks, they will be able to validate my claim.

So I was wondering if anyone has a Royal mail number within those dates? If you have it I would be most greatful, as I need to provide them with one asap.

Thank you

terrier3

mobilejunkie wrote: »

This has happened a few times lately - thanks to their completely misleading inforamtion (which on one of mine actually told me to send in the THIRD bill even though it will actually need to be my FIFTH!). Be warned - ignore most of their instructions and thoroughly read, understand and COPY the FULL legal t&c AT THE TIME. Wish I had a £1 for every time I've written THAt on here!

Right; take the connection date, add four calendar months (step one). THEIR claim window starts AROUND that date and lasts of ABOUT 30 (these DO vary by a day or two because it suits THEM). You need to GET THE BILL TO THEM withing THAT timeframe to meet THEIR t&c (NOT the legal ones). THAT bill MUST be no more than 28 days old when it arrives. Usually means you have a choice of bills but often a VERY narrow time it must arrive in. HOWEVER....

1) THEY CANNOT DENY ALL FUTURE CLAIMS (OR the current one!) JUST because you sent it in too SOON.

2) The LEGAL t&c (which they are basically ignoring) allow you 30 days from the date of the bill WHICH IS DATED 120 DAYS AFTER CONNECTION - REGARDLESS of the absolute CRAP they spout about their "claim window". SO:-

3) Work out YOUR legal claim window and if they give you ANY !!!!!!!! about being outside THEIR "window" send a LBA and then sue.

One more thing for all those who have at last thought they understand what they're doing now. THE T&C HAVE CHANGED AGAIN - I wonder how many people noticed THAT?

Hi There

I too am new to this site and in a similar situation, and by chance I have done exactly what you suggested:beer: ! E2save rejected my claim this weekend despite the right bill being sent within a couple of weeks of receiving it, as it was 'outside the claim window'. But in my terms and conditions (which I printed off at the time of taking out the contract :rotfl: there is no mention of such a 'window', just that the relevant bill needs to be with them within 30 days of issue. customer services refused to let me speak to a manager, so I rane CPW to get the registered address of E2Save to issue legal proceedings. I wrote a LBA immediately, e-mailed it them and sent a hard copy by recorded delivery, making it clear that they are in breach of contract and if I don't get a cheque within 14 days, on day 15 I will issue a MCOL, which I suspect, is what will happen.

I could do without the hassle, but I have done everything that I was bound to do in relation to my terms and conditions, and am not prepared to let them move the goalpots now and take my hard-earned cash!!

I would urge everyone in the same position to do the same thing and not let these companies get away with shoddy practices. I understand that some posters get a little 'annoyed' that punters don't seem to understand the terms and conditions that they sign up for, but I think in the main people DO understand them at the time, but later E2Save either change (or try to) the T&Cs, interpret them in the most tangential manner, or E2Save haven't actually sent out some of the paperwork which lays down the claim procedure, or even sent out terms and conditons which apply to 'other' deals than the one you've actually taken ....

By the by, I do print off and keep copies of absolutely everything, hence I have nothing to worry about when taking these jokers to court. I noticed that on my sales invoice, there is a code below the items purchased staring with ZZ which actually matches the code under the barcode on the terms and conditons....I am assuming that this is proof that E2Save issued these T&Cs with my contract, and hopefully will prevent them from claiming that I am using something out of date or 'borrowed' from elsewhere? Does anyone else have these matching codes on their T&Cs/invoice? Obviously I know that i have the right T&Cs, but it would be great to able to prove that to the judge on the day!

If anyone can verify that these codes are what I think they are, I would be most obliged if you could let me know.

cheers

JDMYOFAN

I use:

Redemptions
PO Box 4311
Dunstable
LU6 9BJ

I've never had an issue.. Never checked RM because they've always sent..?

mobilejunkie

terrier3:- if you did as you should (my groundrules) you will have printed out the t&c at the same time as you placed the order. You can then show that the t&c you are following ARE the correct ones and all else is nonsense. Otherwise you will have to rely on any statements relating to your contract which state it was a price-match deal and have a copy of said t&c for such deals. All this is avaliable at the timne of the order, both in the t&c you sign up to AND on the basic offer in the first place (for those who look closely as I always do) and which should also be printed off PAGE PER PAGE as you go through your order. Then there is no doubt or lack of proof.

My only real amazement is that there haven't actually been hundreds of people appearing on here with that particular problem (following the legal t&c but being late by their "claim window"). I was expecting the flood gates to open but instead (in the main) E2Save and OSPS have managed to invent other reasons for wrongly declining people's claims.

terrier3

Yep, did all that - there is actually no mention at all of a 'claim window' just that i have 30 days from the date of issue of the bill showing 120 days connection. I notive from other people's posts that they appear to have 'claim window' dates on their 'my account' section of the e2save website, but I don't have that, just a vague reference to a december bill - I can only assume that at sometime around the time I placed my order, they must have changed the way they do things, but not changed the legal T&Cs people signed up to - in your experience, is this what seems to have happened?

I have shown all of the paperwork I have a a civil barrister, who thinks it is highly unlikel;y that they will even try to defend themselves when I issue the MCOL because they would be unable to prove what T&Cs they are relying on, and the T&Cs that I have from both printing off at time of purchase - WHICH ARE IDENTICAL TO THE ONES THEY SENT WITH THE PHONE-!!- show that I have sent what was required. Without signed and dated documents, E2save will find that it is also nigh on impossible for them to prove which T&Cs were actually in operation at the time, so their reference to any online T&Cs is on decidely shaky ground. Recent court judgements have confirmed that where multiple T&Cs are in place, so long as the consumer abides by one set, that is sufficient to claim that they have satisfied their contrcatual obligations.


Anyhow, I hope they do ignore my LBA as then I will get the full cashback in one hit without the hassle of going through this nightmare 4 more times this year. i'll also look into moving to a lower tarrif once they've paid out!


Cheers

Terrier3

Quentin

Why do you want your LBA ignored?

Surely you don't want the hassle of a court case?

If you have told them you want paying the full cashback, and have proper grounds for asking for this, then hope that that is what they will pay you.

terrier3

I don't WANT a court case, but if it comes to it, I will get all of the money due without having to claims it 4 more times. At the moment, they just owe me 1/5 of the casback - my first installment - and they may simply send this with an aplogy and wait to inconvenience me all over again in a month or so's time, if you see what I mean. I can't imagine going to court to be warded the cash plus expenses can be any more stressful than waiting for money that never arrives, spending hours trying to get through on the phone, writing letter, queueing up at the PO etc etc. I get a day off work, paid for by them, for turning up and having the case decided in their absence, which, from what I can gather, is the usual run of events, accoriding to my legal source.

Cheers

Terrier 3

pjclark1

If you have asked for the full cashback in the MCOL
Any payment they send is irrelevant, wait for judgment.

Quentin

terrier3 wrote: »

At the moment, they just owe me 1/5 of the casback - my first installment - and they may simply send this with an aplogy and wait to inconvenience me all over again in a month or so's time, if you see what I mean......

If you are prepared to take legal action to recover the whole amount due to their fundamental breach of your contract, then that is what your LBA should have been about.

Then if they just send you 1/5th you can proceed with your action.

terrier3

See what you mean.

One question you might be abel to help with .... I sent the letter to the adress i was givem for complaints in crewe, but when I checked with companies house this morning there is no registered ddress for E2save as it is in liquidation (due to its acquistion by CPW I believe). On their website the company number matches that of cPW so I assume that I serve the legal documents there ....I have sent a copy of my LBA to that adress anyway, just in case. I spoke to soemone at CPW on monday before issuing the LBA, which is where i got the crewe address from, but they've made it nigh on impossible to decipher exactly who takes legal responsibility for breaches and/or where to serve papers.

Anyone got any actual experience of suing e2save?