e2save problem (merged threads)

stolt

mobilejunkie wrote: »

Er... it isn't a price-match deal.

oh, on the paperwork i had it stated that pricematch deals have different terms, i guess they lump it all in one envelope and hope the consumer sorts it out. :T

so i havent got a pricematch deal then? now i;m confused, and it dont take a lot.....

quoting this..
Cashback Claim Process:
A credit of £136.00 will be raised automatically by cheque within 2 months if you do not cancel your contract. To gain the remainder of your cashback, you will need to claim for each instalment. Instalment 1 - You will need to claim 6 months from connection and you have 30 days from this date to submit your claim. Send us your claim form and monthly bill showing your name, address, mobile number and tariff you are connected to. (This bill must be no older than 28 days when we receive it and have no balance brought forward.)
i.e. if you purchased on the 1st of January 2007, you need to send in the bill that is dated around the 1st July 2007, and you will have until the 30th July 2007 to do so. This is 180 days (6 months) after connection.


as i signed up on the 21st of January, I still cant grasp why the 6th month wouldn't be the june bill. but everyone is now saying it would be july, the 21st in my case.

mobilejunkie

Er... the documents always mention that price match deals - ever since they were first stolen - er copied - from another dealer. Yours isn't - there haven't been any since December. If you follow all the relevant (and sometimes apparently non-relevant) threads on here regularly you'd have seen my posts on this. Price-match deals don't have automatic cashback or 4 claims starting at 6 months. One the other hand the previous t&c did - BUT weren't interpreted the same between Onestopphoneshop and E2Save. These ones are a slightly new mix - which is why no-one understands them (except a handful like me). There's a lot of history to this and they change it very frequently now. As for what is month six - can't you count beyond five? Lol!

It's ironical too; in November I had the opposite exchange(s) with someone who didn't say he was on a price-match deal when I knew that he was. He got himself in a lot of trouble with E2Save and it's still rumbling on - though I was able to help him salvage the situation.

It's quite amusing actually; from day 1 when the price-match deals appeared I found them simple to understand (beacuse I'd worked them out months earlier by studying carefully the place they stole them from), yet people were making mistakes for the following six months. To be fair, I didn't discover they weren't following the legal t&c until someone else on these threads drew my attention to the fact around August. It really amazes me on here that the rubbish and misinformation, the panic and the basic Chinese Whisper effect provokes enormous attention - whilst the REALLY useful stuff often gets completely missed (especially its significance).

These t&c are also very clear to me (don't really read them when you reproduce them on here unless I see something "odd" because I already am that familiar). It's also interesting to see that the company is quietly adding and changing information which is buried on its website. Some of it can be useful and sometimes foresight (knowing what to copy and date) can be very useful. The information is actually quite useful - although it can be hard to follow and therefore a little confusing.

The dates on your account are wrong; this has also been a feature for a while on price-match deals (althogh sometimes they are correct). Were I working for E2Save I would cost them a fortune because I know their t&c and they don't (or else they deliberately lie about them - STILL not entirely certain which it is, but suspect it's a combination of stupidity and dishonesty). Must admit though I've cost them more than my fair share in the last 18 months anyway... All else is disguise and misinformation - but then it doesn't seem to take much camoflage to confuse the masses of people who immediately grab cashback deals without hesitation OR knowing what they are doing. My other pet dislike is the the worst offenders are also the worse crusaders when they get caught out - trying to stop everyone else from carrying happily on because they made basic mistakes. That is not targetted at anyone in particular - but my guide is as true as it ever was and the mistakes it warns agains are still being made!

postmanpat_3

Just a quick reminder we filed a claim on line for all our cashback. The company - e2 save defaulted in the first part of the cashback deal hence they broke the contract. You can claim for all . We did and won and have recieved and banked the cheque

dov

stolt wrote: »

quoting this..
Cashback Claim Process:
A credit of £136.00 will be raised automatically by cheque within 2 months if you do not cancel your contract. To gain the remainder of your cashback, you will need to claim for each instalment. Instalment 1 - You will need to claim 6 months from connection and you have 30 days from this date to submit your claim. Send us your claim form and monthly bill showing your name, address, mobile number and tariff you are connected to. (This bill must be no older than 28 days when we receive it and have no balance brought forward.)
i.e. if you purchased on the 1st of January 2007, you need to send in the bill that is dated around the 1st July 2007, and you will have until the 30th July 2007 to do so. This is 180 days (6 months) after connection.


as i signed up on the 21st of January, I still cant grasp why the 6th month wouldn't be the june bill. but everyone is now saying it would be july, the 21st in my case.

This is how it would equate to ~21st July

1) Open Excel.
2) Type in connection date into cell A1 e.g. 21/1/2008
3) Type into A2 the formula =A1+180
4) A2 will now display 180 days after connection date e.g. 19/07/2008
5) Type into A3: =A2+30
6) A3 will now display the end of the 30 day period e.g. 18/08/2008
7) The bill must also be < 28 days. So if bill is 19/07/2008 then end period would be 16/08/2008

You would send bill dated on or after 19/07/2008 to reach e2save by 16-18/08/2008

2 things to bare in mind:
1) In e2save example 1/1/2007 + 180 = 1st July. This is simply not true. It is 30/06/2007.
2) The first paragraph (before the 'i.e.') doesn't say which bill to send, but just to claim in month 6th. It left out the price match phrase 'showing you have been connected for x months'. Instead the 'i.e.' only says claim 'around 1st July' which implies you can send in the bill prior to the 180 days but conforming to the correct date rage.

So these terms seem to imply you can send either:
a) a bill dated just prior to 19/07/2008 , to be received by e2save on or after 19/07/2008 but no more than 28 days old. e.g. bill dated 10/7/2008, received by e2save between 19/07/2008 and 07/08/2008.
b) a bill dated on or after 19/07/2008 but received by e2save by 16-18/08/2008

My preference is for b).

mobilejunkie do you agree?

mobilejunkie

Why bother with Excel? Lol! These t&c are, in any case, a re-write of how Onestopphoneshop USED to operate the same E2Save t&c (but they did it completely differently and the June claim would have been fine).

Forget the "180" days. This is yet another case of their brainless writing. Either of two bills will usually be accepted in the 30 day slot 6 calendar months (etc) after you ordered the phone (this might be SLIGHTLY different as things become clearer, since they have already tinkered with dates a little on the price-match deals if anyone actually noticed - which I doubt!).

In effect, if the statement date were 10th in this instance either the July bill (arriving there before it is 28 days old BUT AFTER 21st July) OR the August bill (arriving there BEFORE 20th August) would be valid. Since it's likely the statement date in this instance is arround 22nd, only the July bill would be viable.

antoniomontana

i got an orange contract from e2save and ported my number over, orange sent me the first 2 months bill together as one bill (god knows why), but on the bill it only shows my ported number, not the no. originally given to me by orange.
in the e2save t&c it states

When making the first instalment claim at 120 days, with a PORTED number, we need in addition to the standard requirements above, a copy of the first bill showing the original number we supplied to you.

now obviously I dont have a bill showing my original no. as orange have decided to send me one bill for my first 2 months showing the ported number, any ideas what I can do?

mobilejunkie

I would send an email explaining and asking for confirmation that this will be ok. Getting that in writing is your only safe course. Otherwise I would sue if they didn't pay since they put in a condition which proved impossible to comply with. However, before you do that you should call Orange on 150 from the handset and see if they can provide a separate bill with the orginal number (or, if not, a letter confirming what it was and that the current bills are for the same contract/account).

mobilejunkie

I just love the hype and utter crap this lot come up with. First there's the infamous slogan on the Onestopphoneshop website "we won't be beaten" etc - absolute GARBAGE. Now they send emails saying they have an "unrivalled" offer of 10 months free on a clearance Nokia 6300 - when it's possible to get 12 months free elsewhere. Oh, well; guess when you play with snakes you have to expect forked tongues!

lazza_w

I just though it would be worth posting a problem I'm having with OneStopPhoneShop.

I took out 2 contracts last year. I have sent in 2 claims for the first which have been paid without problem. I sent a claim in for the second contract (recorded delivery within the allocated timeframe) and received a letter stating that they were refusing to pay the claim as I had sent in a COPY of my bill rather than an original

I have examined the information sent to me and can confirm that it states in two places "You will need to send a copy of your most recent airtime bill" and "Copy the most recent airtime bill...and attach this to the Cashback Claim Form."

I wrote a letter to them (sent recorded delivery) stating this, enclosing copies of their terms and conditions, demanding a reply within 7 days and giving them 14 days to pay me the money. The only reply I have had is an email with cut and pasted terms saying that an original bill is required.

I shall contact them again next week then take them to court if they fail to pay me. I don't feel that I need any advice, but though it was worth posting on the forum to warn others of this problem. If anyone has any similar experience I would be interested to hear about it as well.

mobilejunkie

Before you do I'd make sure you really know that you are following the right t&c. I strongly suspect that you must be on a so-called "price-match" deal - in which case copies aren't allowed. The rubbish they churn out is totally and intentionally misleading (no-one can be so stupid as to send so much of it out in error for so long!) and you may well have been mislead as to the full t&c. If this contract was taken out from June 2007 onwards and was near free it was definitely a "price-match" deal and your only recourse would be to convince a judge that the instructions deliberately mislead you. However (sorry) there were always clear statements when an order is placed and elsewhere that the price-match t&c were different to their "normal" ones and that the claim forms sent out with the phones may not be the ones to use. The bits you copied about sending the most recent bills and attaching the claim form to them is straight from the standard t&c claim form and not a price-match one. I must say they were usually sending out the price-match forms for most of that time but you may have caught a different one.

Assuming that I am correct (even if you don't think I am!) there is a small chance that there is a saving grave. It wouldn't be a great idea to broadcast on here since you're looking to sue them. It also won't help IF I'm wrong (me - never!) or for one other reason best not mentioned. If the contract was taken out after August it won't help you either. Sorry to be cryptic but think it's best for you if I am on this point.