e2save problem (merged threads)

Quentin

CPW's H.O.:

1 Portal Way
London
W3 6RS

pjclark1

My MCOL was served here

E2Save.com
3r House
Belton Road West Extension
Loughborough
Leicestershire
LE11 5XH

E2Save have always been a subsidiary of CPW

terrier3

Can't believe they actually replied by e-mail this morning - but only to ask me to scan a copy of my decemember bill and e-mail it to them so that they can 'look into it for me'. :rotfl: Presumably this means look at the date and say I'm too late, as I've already been told that.

They also have (rather helpfully, they think) informed me of the dates of my claim windows for future claims, which will leave me about 4 days to turn around the paperwork from the reevant airtime bill according to my legal T&Cs. Naturally, I have told them that i will not accept their stalling tactics, nor their dates, which amount to a change in my T&cs that I am unwilling to accept. I have reiterated the deadline, and what will happen if they don't come up with the money by then.

Cheeky b*****ds!! Justice will prevail, I hope.

abbas5001

abbas5001 wrote: »

Time for an update, sent my LBA which they received on the 16th of January. No reply as of yet so i don't think they will even though theres 5 days or so left (i gave them 10 working days).

If they do not reply i will go to moneyclaim.gov.uk and start proceedings but i had a few questions, firstly what should i claim for (a) the cashback for the entire contract or (b) just this installment and reinstatement of my cashback file.

Should i send in my second cashback claim so i am still following procedures as though i am right or is there no point?

Thanks,

Abbas

Time for an update. After issuing my LBA i received a reply from them roughly 10 working days later apologizing for my inconvenience and saying that it appears as though my claim was sent after 120 days of connection and within 30 days of 'expiry'. They also said if i could fax a copy of the bill to them so they can look into it.

What should i do? The bill was for November and to get new bills from o2 its an automated line that just gives you the current one and the previous one and the November bill was obviously a little further back. Do you think asking for the bill is an admission of incompetence and could work to my advantage or are these just delay tactics.

mobilejunkie

Tell them they know the claim arrived on time and if they have lost the paperwork it's their problem. Demand payment as per the t&c immediately or you will commence legal procedings. Isn't it clear by now that you don't mess around playing their games??? They will ask you for the bill again... and again - yet you've already supplied it, they know it and they are messing you around. WOULD THEY let YOU mess THEM around???

terrier3

Couldn't agree more. I've told them I can't supply a scan due to not having any scanning facilties, and reminded them that the clock is still ticking its way to court proceedings being issued. I simply reiterated the date of the bill and the date they recieved it, and asked if they would like to cofirm that if those dates I suppiled are correct, they would still reject my claim.

I popped into CPW on my way home this morning and they have confirmed that the 'new' address for issue of legal paper is the Portal Way address, as e2save no longer have a distinct legal identity, being recently dissolved and encorporated into CPW. Good job I sent a copy of the LBA to them too!

cheers - keep you all posted.

wolfman

abbas5001 wrote: »

Time for an update. After issuing my LBA i received a reply from them roughly 10 working days later apologizing for my inconvenience and saying that it appears as though my claim was sent after 120 days of connection and within 30 days of 'expiry'. They also said if i could fax a copy of the bill to them so they can look into it.

What should i do? The bill was for November and to get new bills from o2 its an automated line that just gives you the current one and the previous one and the November bill was obviously a little further back. Do you think asking for the bill is an admission of incompetence and could work to my advantage or are these just delay tactics.

I got exactly the same response. I just filed a legal case against them, and within about 10 days they had sent the cheques.

Stupidly though I should have sued for the full cashback. I'm currently going backwards and forwards, they're trying to get me to agree to new terms (the ones they wrongly apply all the time).

If you press them though, they'll pay.

mobilejunkie

Registered office was always Portman Square. They have always been a subsidiary of cpw. They have now avoided the need for me to sue them over one of my contracts, although I foresee them trying it on in a couple of months for entirely different reasons so may have to threaten and/or sue them then. Life is sweet!

Vikktor

I've got a similar problem. I sent my 4th bill in December as required within 30 days but I sent it to the Dunstable address provided in my original order confirmation email which says to follow this link for cashback instructions:

http://www.e2save.com/popups/Chequebackform.pdf

I emailed them last week enquiring the status of my cashback to be told:

"Your claim was sent to the Dunstable address not the Crewe address as stated in our terms and conditions and the email which was sent to you when you ordered the phone. All price match claims have to be sent to the Crewe address. Because of this your claim has been rejected.

Regretably the terms of the Price Match claim system has not been followed and as stated in the terms and conditions it means that all future claims are forfeit."

The printed terms and conditions that came with the phone and an email they sent 1 hour after the order confirmation email both state the Crewe address so I admit they did provide me with the information, but did not warn me to ignore the instructions in the order confirmation email. Also, their printed terms state:

"All claim information is supplied to you at the point of purchase".

Even though I followed the instructions in good faith on the original order confirmation email (which I printed out and filed at the time) they are now rejecting this and all future claims. At best I think this is incompetence on their part by providing inconsistent instructions and at worst it could be interpreted as intentionally misleading.

I am upset as I sent the correct bill within the required timeframe, they confirmed they received the claim but due to using the "wrong" address my claim was rejected. I phoned them and a girl said the decision is final and the only thing I can do is write a complaint letter. I am considering doing that and potentially filing a money claim online for costs of £420, the total of this and all future cashbacks.

terrier3

abbas5001 wrote: »

Time for an update. After issuing my LBA i received a reply from them roughly 10 working days later apologizing for my inconvenience and saying that it appears as though my claim was sent after 120 days of connection and within 30 days of 'expiry'. They also said if i could fax a copy of the bill to them so they can look into it.

What should i do? The bill was for November and to get new bills from o2 its an automated line that just gives you the current one and the previous one and the November bill was obviously a little further back. Do you think asking for the bill is an admission of incompetence and could work to my advantage or are these just delay tactics.

It's a tough one. They have told me (again) that I need to fax a copy of my bill to them as the shred all the bills as sson as they reject them for 'data proctection reasons'. I've told them I don't have a fax machine and i'm not willing to priovide a copy by post UNTIL they confrim that if the dates I have given them are correct, that they WILL pay my cash. They are still trying to get me to accpt that I ahve one of these spurious 'claim windows' but my terms make no reference to this, so I will be pursuing a claim for the full amount of cashback from them regardless, as they in breach whther or not they pay this first installment, as they arte refusing to abide my the terms of the contract I entered into at the time of purchase.

I feel they are just delaying the inevitable, and hoping we'll lose interest and walk away from £400 - yeah, like that's gonna happen!