e2save problem (merged threads)

TREVORCOLMAN

atruefaker wrote: »

Hi All

I was just getting ready to send back my first claim to e2save, when I logged on to www.mycashbackclaim.co.uk which should tell you when to send back claims.

I have logged in before and I had always been told my first cashback had to be made between 18th September to Oct 20th, when I logged on today they had changed all the dates and no longer gave me 60 days to send back my claims but 30 days.

I called up e2save and they confirmed that I still had 60 days, and what was on the internet was incorrect - but I still think this is worrying as they can deny this. Has anyone else noticed this happen to their dates online?

Thanks

Newton

About par for the course with this lot - they will try anything they can to confuse you.

ramesheuk

Hi Friends,

I am about to complete my contract with O2 which I take from E2save in the month of November 2007. And I have to send my last bill (13th bill) to get my last cash back.

But when I call O2 for cancelling my contract (As you know that we need to give 30 days notice) they offered me a good upgrade option (I think) and I am happy to accept that.

If I offer that, my next month bill (November month) will come with new tariff and it will show as 0001 at the last to my invoice number. (Last four digits represent to month of that contract). Can I send this to e2save for my cash back claim? Will they accept it as my final bill for the old contract?

Please advice me.

Thanks in advance.
Ramesh.

mobilejunkie

Isn't it great that after 19 MONTHS E2Save are now going to look into one person's dates which keep chaging on their accounts? Wow - HOW impressive! Since the dates were and are still totally wrong rather than right most of the time and therefore induce people to claim incorrectly so that E2Save can send the rejection letter once in a while for CORRECT reasons, I'm quite sure they'll now go through all the account dates and ensure they are ALL correct. At the same time, they will no doubt PAY UP to all those currently suing (thus avoiding extremely embarrassing court appearances where the judge is likely to severely castigate them), actually START following the LEGAL t&c people sign up to (as opposed to an infinite number of constantly changing variations dreampt up on purpose by these imbeciles) and return to the days when they where a company you could TRUST, RESPECT, RECOMMEND and PRAISE.

Just saw 100 pigs flying by...

brainbox_2k

Hi All

I am about to send my documents to court for non payment of the automatic cash back. Since I started the case E2S have sent this payment and a cheque for my MCOL costs, which I have not cashed. I have also been paid my first (6th month) cash back, within a few days of submission.

My question is what papers to submit to the court and E2S. I will definitely send a print out of the T & C’s at the point of sale. However I am not sure whether to send a printout from mycashbackclaim web site, which shows my first cash back due in month 4 (which is an extra payment over and above the original contract), and the sheet, your offer explained, which shows my first cashback due with bill number 6. Both of these show the attempts to mislead but could be regarded as irrelevant as my claim is about the automatic cashback, and to date E2S have obviously not been late with my submitted claim.

Any guidance about which papers any one else has submitted would be very useful.

Many Thanks

SF-02

Hi,

I sent my first claim by Special Delivery a week ago to e2save, which unsurprisingly they say they havn't received. Royal Mail do however. Should I just launch an LBA straight away? I am wondering whether because I did not send it registered mail like they recommend, but instead special delivery to be extra sure, this is an excuse for them to mess about. How many people have sent in claims by special delivery and had things go through fine?

Thanks

mobilejunkie

rainbox_2k:- Quentin can answer this more authoritatively than I, but if it was me I would include all the paperwork. If the misinformation is not specifically relevant to your claim it will, at least, show that this company deliberately misleads and confuses people - although their automatic cashback promise is fairly clear. A judge may well ponder on their conflicting t&c etc, which I would have thought would do no harm. Further, if the issue and their practice does come up in court you won't have any evidence should it be required.

SF-02:- I sometimes send ordinary post (but only when I have a backup plan). SD is your choice but all that matters is that you can PROVE - as you can - that they received it within the legal t&c timeframe and that what you sent met all the requirements of those conditions. Since you can do that from what you've said and what i presume, it's not really up to you to do any more than demand payment. You have two choices; provided it's within the timeframe (or even if it isn't since you can prove they DID receive it within that timeframe) you can send a copy (I also presume they have suggested that). This usually works. However, if you prefer you can certainly send a LBA and then start procedings if it isn't paid. what they do with something after they've received it is not your problem - it's theirs. Sending Recorded delivery is irrelevant to the question. If you go the LBA route expect it to be the same game they play if you don't - but they will be forced to pay in full at the end of it, at more cost to themselves (something which doesn't seem to bother them much - OR the extremely BAD publicity on here at least that it attracts! Next time round, choose an honourable company - they do still exist!

TREVORCOLMAN

SF-02 wrote: »

Hi,

I sent my first claim by Special Delivery a week ago to e2save, which unsurprisingly they say they havn't received. Royal Mail do however. Should I just launch an LBA straight away? I am wondering whether because I did not send it registered mail like they recommend, but instead special delivery to be extra sure, this is an excuse for them to mess about. How many people have sent in claims by special delivery and had things go through fine?

Thanks

Dont mess about send them an LBA. If you can prove they received it then quote that in the LBA. From posts on here they seem to be asking a lot of people to send in again even though they have clearly received the orginal claim. I dont see why you should pay around £4.50 again because of their incompetence. What do you do then when they say they havent received the second copy or find some other feable excuse. They are just trying to buy time or hope you get fed up.

Send off the LBA and join the queue at the Court for payment!

:rotfl:

ric3vic

I had the same. The cheque did not appear. When I lodged my complaint I had a response from them which said that they simply sign for mail in bulk WITHOUT CHECKING! They asked for a further copy of the bill, after which the cheque arrived.

Sometimes it is not deceit, it is sheer cockup. Send the LBA to the registered office, but include a copy of the bill without prejudice, as a matter of goodwill (hah!) and give them 14 days. If not, they may ask for a copy of the bill, and you cannot go to court unless you have given them the opportunity to sort out the error. Sue on the 15th day.

TREVORCOLMAN

ric3vic wrote: »

I had the same. The cheque did not appear. When I lodged my complaint I had a response from them which said that they simply sign for mail in bulk WITHOUT CHECKING! They asked for a further copy of the bill, after which the cheque arrived.

Sometimes it is not deceit, it is sheer cockup. Send the LBA to the registered office, but include a copy of the bill without prejudice, as a matter of goodwill (hah!) and give them 14 days. If not, they may ask for a copy of the bill, and you cannot go to court unless you have given them the opportunity to sort out the error. Sue on the 15th day.

If we !!!! up we are told we cannot claim i.e. too late wrong bill etc - if they !!!! up they expect US to send them another copy - I dont think so!

nicole136

But: If the timeframe has not passed in which they have promised to send you the cheque by (in their T+C's) then there is no point sending the LBA and sue untill they have broke their T+C's. Cos you wont be able to sue for the whole years cashback until they have commited a fundamental breach in their T+C's and this wont have occured until ???30 days after "receipt" of your cashback claim?