e2save problem (merged threads)

eanie_meanie

Have been waiting for the time when I can post on here that both my price match contracts have ended and what a relief. I followed the sound advice on here (& t&C's) and even though I still had problems persuading e2save to pay up I have now received all my chequebacks.

The worse example was that on giving notice I'd been persuaded to agree to 2 retention deals on the 'absolute guarantee' that the new contracts were with 02 and not e2save. After thinking about it for a day or so I rang to cancel. Lo & behold when I sent one final claim in it was rejected on the grounds that I'd upgraded - even though I specifically asked whether this would affect my claim and was told no. When I explained I had in fact cancelled they agreed to pay up.
One phone was disc on 5th and the other yesterday. I'd cancelled my direct debit as soon as the cheques arrived and have been waiting for final bills. I'd had a bill dated 20/9 for £38 which I'd not paid, assuming I'd get the final bill soon.
I've just had a phone call from cpw collections chasing payment of a bill 28/9 for £21.31. After much prompting he said that my account had been adjusted - when I asked him how I was to know this he didn't have a reply....Told him I'd pay when I got the final bill.
Just so glad that I got out of this - wondering if I'm going to get a phone call everyday now.
I want to write to the CPW Directors Office with my experiences and questions and to point out ok they've got their way, I've not gone with a free cashback deal but they've also lost a customer altogether and anyone else I talk to I tell them to avoid.
I'd also like to write to the O2 side pointing out that due to cpw they've lost 2 contracts - I find it confusing that cpw & 02 are seemingly welded together - does anyone know if 02 does have a separate operating bit and and address please?
Must also add thanks to everyone, specially Quentin & MJ.
Cheers

mobilejunkie

Don't waste time writing to cpw in any form - they really don't care WHAT their customers think. And despite my dislike of this company's practices I would still use them IF they ever produced a good deal (though I now take other people elsewhere) - so I am always against crusades. They not only damage it for others prepared to play the game but also endanger the remaining opportunities from other sources who currently are completely the opposite of cpw/E2save. If you don't like them, don't do them - but don't reduce the options for those who still do (after all, you DID get all your money...!).

Doc_N

eanie_meanie wrote: »

Have been waiting for the time when I can post on here that both my price match contracts have ended and what a relief. I followed the sound advice on here (& t&C's) and even though I still had problems persuading e2save to pay up I have now received all my chequebacks.

The worse example was that on giving notice I'd been persuaded to agree to 2 retention deals on the 'absolute guarantee' that the new contracts were with 02 and not e2save. After thinking about it for a day or so I rang to cancel. Lo & behold when I sent one final claim in it was rejected on the grounds that I'd upgraded - even though I specifically asked whether this would affect my claim and was told no. When I explained I had in fact cancelled they agreed to pay up.
One phone was disc on 5th and the other yesterday. I'd cancelled my direct debit as soon as the cheques arrived and have been waiting for final bills. I'd had a bill dated 20/9 for £38 which I'd not paid, assuming I'd get the final bill soon.
I've just had a phone call from cpw collections chasing payment of a bill 28/9 for £21.31. After much prompting he said that my account had been adjusted - when I asked him how I was to know this he didn't have a reply....Told him I'd pay when I got the final bill.
Just so glad that I got out of this - wondering if I'm going to get a phone call everyday now.
I want to write to the CPW Directors Office with my experiences and questions and to point out ok they've got their way, I've not gone with a free cashback deal but they've also lost a customer altogether and anyone else I talk to I tell them to avoid.
I'd also like to write to the O2 side pointing out that due to cpw they've lost 2 contracts - I find it confusing that cpw & 02 are seemingly welded together - does anyone know if 02 does have a separate operating bit and and address please?
Must also add thanks to everyone, specially Quentin & MJ.
Cheers

Might I suggest you email details of your problems to Ofcom, using both of the two email addresses below.

Whatever others may think of Ofcom (and I don't think that much of them myself), they do have some powers, and they do occasionally even use them, as they have done with Phones 4U over mis-selling. What e2Save/CPW are doing here does fall within their definition of mis-selling, and they already have a number of complaints. Every additional complaint increases the chances of a formal investigation into CPW, and whilst that would be very bad news (and very costly) for CPW, it would be very good news for consumers.

Miriam Martin is the Case leader for the Phones 4U investigation, incidentally.



contact@ofcom.org.uk miriam.martin@ofcom.org.uk

http://www.ofcom.org.uk/bulletins/comp_bull_index/comp_bull_ocases/open_all/cw_985/

Brodel

I have a quick question regarding e2save cashback dates and contract changes. I am on the last month of my contract with O2 via e2save which ends on Nov 8th. O2 said that I can upgrade within the last 30 days of my contract.

My cashback breakdown says that I must send month 12 claim between Nov 2nd and Dec 2nd. I think I am right in saying that the bill must not be older than 30 days too? If that is the case, and my bill for this month is dated Oct 9th, can I upgrade with O2 now and then send my bill for this month in on Nov 2nd (by which time it will be 24 days old) and claim my last cashback successfully? OR will e2save say I have sent the wrong bill as it isn't dated in Nov and that I can't claim on the following bill because it is an upgrade?

Thanks for any help.

buster1970

Out of 5 cashback claims so far E2save have denied receiving 3 of them. All have been sent by Recorded Delivery & after threatening legal action they eventually pay out. Please do not ever use this company or any of its aliases ( CPW, the phonespot, onestopphonestop etc ). How can anybody work for these companies by scamming people & blatantly lying. They might as well go out & mug old people. Just spoken to Royal Mail for another delivery confirmation that was denied by E2save. They told me they get hundreds of calls about this company regarding these problems.
Do not touch unless you enjoy the circus performance in receiving a cashback cheque every 3 months. I can not believe anybody ever takes out a second contract with these idiots.

:mad:

KettleFish_2

I recently sent a claim Recorded Delivery which tracked as delivered within 2 days, as normal. After waiting a number of days, I contacted them to be told the claim hadn't yet been received and that they recommend claims are sent Recorded Delivery. They then proceeded to ask if I had my recorded delivery reference number, which of course I had. They then issued my cheque.

Although it is apparent they would have denied my claim, had I not had proof of delivery, I would still consider their service relatively good. I am convinced I can extract cashbacks from them and as such, my biggest fear is that of potential bankruptcy.

Aletank

KettleFish wrote: »

I recently sent a claim Recorded Delivery which tracked as delivered within 2 days, as normal. After waiting a number of days, I contacted them to be told the claim hadn't yet been received and that they recommend claims are sent Recorded Delivery. They then proceeded to ask if I had my recorded delivery reference number, which of course I had. They then issued my cheque.

Although it is apparent they would have denied my claim, had I not had proof of delivery, I would still consider their service relatively good. I am convinced I can extract cashbacks from them and as such, my biggest fear is that of potential bankruptcy.

So you never waited the 28 days before phoning them ? How soon did you receive your cheque ?

KettleFish_2

I usually wait up to 5-7 days after posting the claim to contact them, either by email or telephone or both. Normally, I am told the claim was received and processed, usually on the same day it was delivered. The cheque then usually arrives within 6-7 days.

In this case, the process of "raising" the cheque was initiated 3 days ago. I expect to receive the cheque by late next week.

Brodel

e2cs wrote: »

Hello Brodel

We have read your comment above and we will be happy to help. Please can you contact us at [EMAIL="forumsupport@e2save.com"]forumsupport@e2save.com[/EMAIL] and we will respond within 3 working days.

Kind regards

e2save.com
Customer Services

Thanks, I have done that. Not sure why you couldn't reply on here. I shall post your response on here anyway in case it helps others too.

atruefaker

Hi All

I was just getting ready to send back my first claim to e2save, when I logged on to https://www.mycashbackclaim.co.uk which should tell you when to send back claims.

I have logged in before and I had always been told my first cashback had to be made between 18th September to Oct 20th, when I logged on today they had changed all the dates and no longer gave me 60 days to send back my claims but 30 days.

I called up e2save and they confirmed that I still had 60 days, and what was on the internet was incorrect - but I still think this is worrying as they can deny this. Has anyone else noticed this happen to their dates online?

Thanks

Newton