e2save problem (merged threads)

KettleFish_2

misterk wrote: »

Can someone please clarify to which address do i need to send my LBA to for E2save, is it to E2save or CPW?

Thanks

Send to:

HLC Complaints
e2save/OSPS
3R House
Belton Road West Extension
Loughborough
LE11 5XH

Alternatively, CPWs registered address.

agsnu

Legal matters are supposed to be directed to:

Group Legal Department
The Carphone Warehouse Limited
1 Portal Way
London
W3 6RS

but of course either is fine.

digp

Thinking of getting a cashback deal from them (12 months free).

Are they okay to deal with? Is it simple to get cashback from them?

agsnu

Try searching.

http://forums.moneysavingexpert.com/showthread.html?t=226689

Edinburghlass_2

I meant to merge these threads earlier after removing some unnecessary posts so thanks for linking to the main thread.

KettleFish_2

digp wrote: »

Thinking of getting a cashback deal from them (12 months free).

Are they okay to deal with? Is it simple to get cashback from them?

I would be interested to know what 12 month free deals they're offering.

dancoward

Hi,

I am having issues with my cashback month 6 claim from e2save.

I have been with them for 18 months and have never had any problem.

They have rejected my recent claim on the basis that I sent a copy of a bill instead of the original. This is due to it being a price match offer where the original must be sent.

This is my 2nd claim (£84) of this current contract and I am 100% certain that the original was sent in as it was with my 1st claim.

I have rang and wrote to their customer services and high level complaints team to advise them that the error must have been in their processing team, but they are unwilling to reverse their decision.

They also stated that a letter was sent advising that my claim had been rejected, a letter that i never received. They also advised that the original documentation for my claim had been destroyed (my original bill!)

I was wondering in the light of them not being willing to reverse the decision, where would I stand with legal action as I do not see any other way of claiming my money back.

I am 100% certain that I sent the original bill but have no way of proving this only that it was sent and delivered by royalmail.

I feel that this is unlawful and immorale of e2save and they can stand to make quite a lot of money by using these same tactics with numerous customers.

Kind regards

Dan

mobilejunkie

You should have been more careful as always.

"I am 100% certain" isn't good enough. You must be able to prove more convincingly that it WAS the orginal bill. Your statement doesn't totally convince me so a judge may heistate.

If it was the Orange deal ONLY an original bill is accepted under those t&c. If it was O2 (then it would have been cpwO2) they DID make a concession that copies ARE acceptable. I immediately copied THAT when I saw it and filed it away in case of an eventuality just like this. It came a lot later - well after the t&c appeared - and as always people MUST keep a close and regular eye on what goes on THROUGHOUT any cashback deal. Should be a wealth warning like investments, saying "past reliability and honesty by this dealer is no guarantee of future reliability or honesty".

Sine THEY say they have destroyed the paperwork (as per their t&c) THEY can't prove that you DIDN'T send the original. Since they also make a song and dance about not reversing decisions etc. and defending claims - but never do at the death - I would smarten up your credibility with regards to what you DID send and sue (formal LBA first). Only you can weigh up your chances of success though.

Lynsey

I honestly don't believe they would destroy the paperwork, it may be needed for a claim against them. If it WAS the wrong paperwork surely they would keep it as evidence for themselves.
Test them out with a LBA, you have nothing to lose apart from the price of a stamp.

Lynsey

KettleFish_2

Lynsey wrote: »

apart from the price of a stamp.

Or if you use PDQits free trial, nothing at all.