e2save problem (merged threads)

anne211981

Both my self and my husband have the same problem. i have now missed out on 2 cash back claims. they have not responded to my emails or letters of complaints. we have contacted the carphone wearhouse and o2 who the contracts are with. we are billed by CPWH.

My most recent one im still waiting on my text message but its been over 2 weeks no since i sent it in. i have my recorded postage slip to check.

My contract is 18 months but i can end it after 12 months so seen as it over 12 months now i feel like cancelling the whole thing and never touch cashback again.

the first 3 payments were made no problems. but now it seems to have stopped for no reason.

anyone who knows what to do with this company or have had any luck is resolving this please post

agsnu

anne211981 wrote: »

anyone who knows what to do with this company or have had any luck is resolving this please post

As has been repeatedly stated: LBA, then MCOL.

urban_fox

I have two price-match contracts which are now due for the first cashback claims. There is nearly a grand to lose if things go pear-shaped. I want to get it spot-on my end so that I give e2save no grounds to reject my claims.
I have spent time reading all the pages in this thread and others and am confident about which airtime bills to send. However, there are a couple of thing I'd like to clear up.
In the claim form which asks for: cashback claimed. I haved trawled through the pages and read conflicting advice. Do we put the type of offer we are on or do we state the instalment amount we are claiming for?
Together with the appropriate original bill and the claim form e2save would also like a covering letter. Can you advise on the format of this letter.
Many thanks.

MOLLYBRUSH

anne211981 wrote: »

the first 3 payments were made no problems. but now it seems to have stopped for no reason.

anyone who knows what to do with this company or have had any luck is resolving this please post

Find the thread by mobile junkie - it is on the mobile phone board. Sorry can't do a link bit of a technophobe. It is well worth a read and will probably be very helpful to you.

mobilejunkie

Cashback Guide for Dummies:-

http://forums.moneysavingexpert.com/showthread.html?t=558661&page

There is a distinct improvement (at last) on peoples' understanding about these deals. Interesting to see people STILL having problems whilst remarking they didn't have in the past - if they had kept up to date they would have heeded my warnings starting almost a year ago. Perhaps some of the others who still assume it's straightforward as in times past may yet learn to be extremely wary now!

If you want to enter into any cashback deal with any dealer you really should follow ALL the things in my guide. If you don't, then you are relying on luck to guide you through the piles of misinformation supplied by E2Save and others. If you do, it's fairly safe - provided you really know exactly what you're doing in every respect. I would add that the new t&c are even more misleading - though they appear not to be at face value!

anne211981

Chambeli wrote: »

done the same here as you are suppose to get a txt msg frm them saying they have recieved it. Apparently we sent it to the wrong address (they have the wrong address on their website) rang them up on waited for 20 minutes before i got thru and he said to send it again and gave the correct address and said i will exclude you from the 30 day limit so i have only posted it yesterday yet no txt msg.
see wot happens!!!

phone number is not avail anymore !!! 0845 655 1246

pxk101

It is all very well repeating LBA and MCOL, and good advice it is too. But what concerns a lot of people is how this company (and others similar) are able to trade like this is the first place. It surely demonstrates the poverty of our consumer protection. This is despite the existence of Trading Standards bodies, Ofcom etc. These companies get away with it as legislation is weak and regulators don't seem to want to get involved. Why is this? I presented my case with Carphone Warehouse (E2Save) to Ofcom. The full extent of their involvement was to include my complaint in the statistics that they compile on mobile phone operators. What they do next is refer you to consumer direct, which instead of checking out your complaint suggest to you the best way to write a letter threatening legal action against the company. People go to Ofcom etc in the hope that they will investigate the company, but all they do is bounce the ball back into your court. No wonder the phone operators are riding roughshod.
I know this is a rant and contains little practical advice(apart from don't bother going to Ofcom), but I feel better for it!

anne211981

Quentin wrote: »

Why not just do what the rest of us do?

LBA followed if necessary by MCOL.

Much less stress, and far more rewarding!

not wanting to sound thick but LBA MCOL. who are they and what can they do.

Quentin

All answered by doing a little reading/searching here. (Or google!)

Letter before action and money claim on line.

They can get you your money if you have not received it despite you sticking to the contract terms.

anne211981

bumptobe wrote: »

Just an update in case any one else has same problem as me. After calling them today was told that I have to send original bill in showing original number before we ported old number and six month bill and cashback will be honoured. Also all claims should now go to Loughborough address.

i seem to be reading conflicting info. i have been sending all my calims to po box43311 dunstable lu6 9bj! whats with the other address? why have i been informed by them of a change of address.

is this why im having so many problems with getting my claim paid out?

their office is closed today typical part time workers. im getting really frustrated now. can i have some clarification on the address please.