Bank Charges Reclaiming Guide discussion

markdsmith_2

Update on my case. I received a rejection letter from Nationwide stating that although they are "sorry to hear about your current circumstances" they "have to be fair and consistant" in their approach. They claim ""we believe you have suffcient income to cover your essential monthly expenditure".

They now say I should deal with the debt collecting agency KKPR.

What's my next step? There is no way I can afford to pay back the money they are claiming.

The overdraft is £1800 and I'm claiming £2950 + interest in charges (going back to Jul 07). One of the criteria for hardship cases is if you incurr more than £500 a year in charges. Is this correct? Please help.

Update 2: re-approached Nationwide by phone and letter and they are sticking to their guns. Tried the route that the charges caused further DDs to bounce thus causing additional charges hence causing hardship, but they just said "you should've changed your DD dates then". :mad:

Now with the FOS to see what they can do. From my statements it clearly shows their charges coming out caused this vicious circle. Now banking with A&L with no problems as I'm out of the cycle. Problem is, the O/D with Nationwide still stands so I need to get this wiped out. Has ANYONE had any success against Nationwide via the hardship route? :think:

Update 3 - After sending letters to the FOS, they contacted me firstly by letter dated 11th March, then I had a very nice call from a lovely lady from the FOS by telephone to explain the procedure and that Nationwide have until 26th March to respond.

On Saturday 20th March I had a call from a debt collecting company saying the debt was now with them (£1,840.41 with intertest being added) but they would accept £1,000, like I have that sort of money hanging around! I had never heard of this debt collecting company so refused to give details and asked for the information in writing, which they were not happy about. I received this letter on Monday 22nd March so I called them immediately saying I would not pay anything until the FOS had made a final decision. They weren't happy, again, saying I should pay or it may go further. I refused to pay anything again stating that the FOS were involved so nothing would be paid. They didn't believe me so I said I would copy them the FOS letter and send them an explanation of my case. I will also be sending this to the FOS.

Funny that this was given to a new debt collecting agency just after the FOS got involved!

I will keep you updated.

cefynbach

LLoyds TSB
went over my overdraft by £100 and have been charged £55 for the privilege and have written several times but they are insisting the charges are fair. Although I am a pensioner I don't qualify under hardship as I have a savings account with them with a couple of thousand in it, Looks like I'll have to swallow it.

natweststaffmember

wolfdoguk wrote: »

Anyone?????

Read my signature on financial hardship page 20 and read downwards as it does give examples of business hardship which would apply to you if you earn less than £1million per year.

natweststaffmember

juliet1972 wrote: »

Hi, not sure if this is the right place to be posting but I am looking for an e-mail address to contact someone regarding my Aqua credit card part of Halifax re a complaint/refund?

Any help? Thanks

I would always use the postal system but if you do find an email for them please feel free to post it online.

natweststaffmember

markdsmith wrote: »

Update on my case. I received a rejection letter from Nationwide stating that although they are "sorry to hear about your current circumstances" they "have to be fair and consistant" in their approach. They claim ""we believe you have suffcient income to cover your essential monthly expenditure".

They now say I should deal with the debt collecting agency KKPR.

What's my next step? There is no way I can afford to pay back the money they are claiming.

The overdraft is £1800 and I'm claiming £2950 + interest in charges (going back to Jul 07). One of the criteria for hardship cases is if you incurr more than £500 a year in charges. Is this correct? Please help.

Update 2: re-approached Nationwide by phone and letter and they are sticking to their guns. Tried the route that the charges caused further DDs to bounce thus causing additional charges hence causing hardship, but they just said "you should've changed your DD dates then". :mad:

Now with the FOS to see what they can do. From my statements it clearly shows their charges coming out caused this vicious circle. Now banking with A&L with no problems as I'm out of the cycle. Problem is, the O/D with Nationwide still stands so I need to get this wiped out. Has ANYONE had any success against Nationwide via the hardship route? :think:

Oooh, that second response is not that good. Have a read of my signature page 20 which is about financial hardship.

markdsmith_2

natweststaffmember wrote: »

Oooh, that second response is not that good. Have a read of my signature page 20 which is about financial hardship.

Thanks for that. Do you think it is worthwhile one more letter to Nationwide stating the lending code?

raybeb2005

i tried to reclaim bank charges using a company to do it for me( for 25%!) when the court case was over got a letter from my bank(hsbc) telling me that was the end of the matter, however, can i claim hardship now??

snugglepet20

Having read the article does it mean that if in the past bank charges made your debts much worse/ trapped you in a vicious circle and at the time you did not have enough to pay basic bills etc you can claim them back even if you are ok now or do you still have to currently be in financial hardship?

natweststaffmember

snugglepet20 wrote: »

Having read the article does it mean that if in the past bank charges made your debts much worse/ trapped you in a vicious circle and at the time you did not have enough to pay basic bills etc you can claim them back even if you are ok now or do you still have to currently be in financial hardship?

basically the answer is YES

natweststaffmember

markdsmith wrote: »

Thanks for that. Do you think it is worthwhile one more letter to Nationwide stating the lending code?

A much more detailed letter is required, ie what happened to your income to become insufficient to cover outgoings, what you did about this, what your creditors did and the effect the charges currently have. This has to be precise and concise and not simply say, I am in hardship according to the Lending Code because my first reaction to that would be, why?
You have to explain your individual circumstances to them, ok?