Bank Charges Reclaiming Guide discussion

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This thread is specifically to discuss the content of the new updated
Bank Charges Reclaiming guide
To discuss or ask a question about this article: click reply
Please note if you want to discuss 'the rights and wrongs of reclaiming charges' this isn't the place - this is a practical thread instead do it here
If you have a success or failure story you would like to share please do so on this thread.
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Am editing this as I go......will the guide be reviewed once court cases have gone through using newer arguments?
Financial hardship section 137 does put the onus on the customer as well so they should be contacting their priority creditors as well.
Packaged Account Fees.....these can be reclaimed in certain circumstances but have to be done separate to bank charges.
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Im confused about your question on the inspirational stories - as this is primarily a guide about reclaiming if you're in hardship and going to the ombudsman. We intend to publish the court guide soon - though as we will make MASSIVE in that - we have no successes yet - its new and untried.
Please note, answers don't constitute financial advice, it is based on generalised journalistic research. Always ensure any decision is made with regards to your own individual circumstance.
I agree with you, Esmerellda. The guide brings a bit of hope to people. I know that we might not be sucessful, but it's most definitely a step in the right direction. Anything is worth a try!
This is what we say in the guide Natweststaffmember, so yep, it will be reviewed, as are all our guides
"This is a new version of the guide, please help by feeding back, suggesting any changes, or ask questions on areas we may’ve missed, in the bank charges feedback discussion."
Packaged account reclaiming is a bit different i think. It's different letters etc., but of course anyone who feels they have been missold one should complain to their bank (and then the Ombudsman if it isn't resolved).
ive lost my job in past month
getting charges every month
cant keep up with my bills
who do i contact 1st
the bank
or
ombudsman??