LLoyds Tsb Loan PPI

robbedofmymoney

di3004 wrote: »

LOL, they just emailed back now just after me posting the above post.......:D here...

Thank you for your e-mail sent on the 18th June 2010.

A letter was sent to you on the 17th June 2010 in relation to your refund which confirmed the amounts that you are due to receive and also the approximate timescales expected to receive the payment.

Kind regards,

Lloyds TSB Customer Care.

you got a better response thant me,

please see below.


Thank you for your e-mail sent on the 21st June 2010.

We hope for the refund payment to reach your account within the next ten working days, however; please note that there is not guarantee that the payment will reach your account within the next ten working days.

Again, I apologise for any inconvenience caused, this matter is being dealt with.

Kind regards,

Lloyds TSB Customer Care.

i suppose i'll wait for 10 days then e-mail my mate Eric :rotfl:

di3004

Hi

Hmmm not sure about that, I told them to email me the letter they supposed to have sent on the 17 June about the refund, so they did as a goodwill, but going by this it looks like it will yet be another 21 working days.......:eek:.
Tell me though, is that amount of £1299.19 the amount they are going to pay me?
Just checking lol, cheers.


　
Dear

Thank you for your patience while I have calculated the refund on the Loan Protection Insurance Policy on the above loan. I have received your signed acceptance slip and can now confirm the details of your final refund. I have calculated your refund so that you are now back in the position that you would have been had you not taken out this policy.
Please allow up to 21 days for the refund to reach your account(s).

Your refund will include the following;
1) £261.57 - this is the amount that I have calculated that you paid for the policy during the period that the policy was active. When making this calculation I have only taken into account the actual payments that you made. This may be different to the payments set out in your original loan agreement, for example the figure may differ if you missed a payment.

2) £989.36 - this is an additional payment of 8% simple interest which we have calculated on the amount that you paid for the policy during the period it was active.

3) As you settled your loan early, I have also calculated the difference between the settlement balance you paid and what your settlement balance would have been if you had not taken out the policy. We will pay you this difference of £1299.19 with an additional payment of 8% simple interest.

Your refund will be paid directly to your current account.


I have calculated your refund in accordance with the Financial Ombudsman Service guidelines.
I trust that you are satisfied that your concerns have been addressed and would like to take this opportunity to thank you for contacting Customer Care.
Yours sincerely
　
　
J
Customer Care, Lloyds TSB Insurance
** Please note that as your refund includes interest, this will constitute ‘taxable income’ and any tax due on this should be dealt with between you and your local tax office.**

robbedofmymoney

di3004 wrote: »

Hi

Hmmm not sure about that, I told them to email me the letter they supposed to have sent on the 17 June about the refund, so they did as a goodwill, but going by this it looks like it will yet be another 21 working days.......:eek:.
Tell me though, is that amount of £1299.19 the amount they are going to pay me?
Just checking lol, cheers.


　
Dear

Thank you for your patience while I have calculated the refund on the Loan Protection Insurance Policy on the above loan. I have received your signed acceptance slip and can now confirm the details of your final refund. I have calculated your refund so that you are now back in the position that you would have been had you not taken out this policy.
Please allow up to 21 days for the refund to reach your account(s).

Your refund will include the following;
1) £261.57 - this is the amount that I have calculated that you paid for the policy during the period that the policy was active. When making this calculation I have only taken into account the actual payments that you made. This may be different to the payments set out in your original loan agreement, for example the figure may differ if you missed a payment.

2) £989.36 - this is an additional payment of 8% simple interest which we have calculated on the amount that you paid for the policy during the period it was active.

3) As you settled your loan early, I have also calculated the difference between the settlement balance you paid and what your settlement balance would have been if you had not taken out the policy. We will pay you this difference of £1299.19 with an additional payment of 8% simple interest.

Your refund will be paid directly to your current account.


I have calculated your refund in accordance with the Financial Ombudsman Service guidelines.
I trust that you are satisfied that your concerns have been addressed and would like to take this opportunity to thank you for contacting Customer Care.
Yours sincerely
　
　
J
Customer Care, Lloyds TSB Insurance
** Please note that as your refund includes interest, this will constitute ‘taxable income’ and any tax due on this should be dealt with between you and your local tax office.**

is this a really old loan or what, for the 8% to be that high it must go back a few years.

robbedofmymoney

this is their latest reply after i quried their time scales

Thank you for your recent e-mail.

One or two system problems have occurred during the payment process. I have again e-mailed a higher level colleague today in order to chase/ speed up the payment process.

Kind Regard,

Lloyds TSB Customer Care.

di3004

robbedofmymoney wrote: »

is this a really old loan or what, for the 8% to be that high it must go back a few years.

2001.:D:jsettled

di3004

robbedofmymoney wrote: »

this is their latest reply after i quried their time scales

Thank you for your recent e-mail.

One or two system problems have occurred during the payment process. I have again e-mailed a higher level colleague today in order to chase/ speed up the payment process.

Kind Regard,

Lloyds TSB Customer Care.

Blimey, well I think I should email them as well, considering they did first tell me 21 working days we will receive the refund from the day they received the acceptance slip, and they did so on the 20th May.:eek:

di3004

Just making sure though that "difference they have stated should be the amount they are refunding isn't it"?

I will have to dig out the last 2 reclaims against these to see how they have worded them as well me thinks.:D

robbedofmymoney

di3004 wrote: »

2001.:D:jsettled

i have just sent them another e-mail offering them the use of my calculator :rotfl::rotfl:

di3004

robbedofmymoney wrote: »

i have just sent them another e-mail offering them the use of my calculator :rotfl::rotfl:

lol what are you like?:rotfl::rotfl::rotfl:

di3004

Back soon, my phone is red hot today......:eek::D