Morrisons staff putting things aside.

tbw

peachyprice wrote: »

Yes, that is alright it makes absolutely no difference to the store who buys them, as long as they are sold. So you think that by working for a store you give up all rights to a bargain? The mind certainly does boggle.

They must have bloomin fantastic cakes for you to be getting so het up about them.

You are in cloud cuckoo land! Even though the store still gets the same money, the goods are presented for legitimate customers to purchase. Staff still on duty cannot be legitimate customers while still working. Tough, but a fact of life. If stores were happy/wanted staff to have first pick of the bargains, then they would take all the stuff out back, reduce it, give the staff first chance to buy/reserve and then put the probably small remainder back out for the general public to buy. They don't do that so clearly they are expecting to sell to customers not staff.

Bobby2

Tribulation wrote: »

I cant believe some of the responses here.

So I'm either lying or they did it to pee me off????

Anyone working in a shop that acts like the last quote, should be fired on the spot. They are there to do a job, not be awkward because they don't like people getting a bargain.

As it happens, around here the staff don't seem to be like that, in fact usually quite the opposite.

In both Tesco and Morrisons I have had staff tell me they're about to reduce items I've picked up and reduce it for me there and them. I have also seen other staff say to people waiting that if there's anything in particular they want, give it to them and they'll see what it reduced to for them.

Any member of staff that hates customers for trying to get a bargain should simply not be working in retail.

Without writing a full blown essay on the incidence, yes she did know I wanted it. The items were already on a reduced shelf, she came up to the shelf and started reducing the other items further and I jokily commented along the lines that I got there at the right moment. If you had been there, it's not something easy to put into words, you would know that she knew I wanted them, I wasn't arrogant about it etc etc etc.

Which ever way you look at it she was wrong. If she did it out of spite, then I hope she's sacked. If she did it because she wanted it, again, she knew I wanted the item, she wasn't on her break etc, she should have let the customer (me) have it.

If she had finished her shift, was on a break etc it would be another matter altogether, but she wasn't, she was mid way through doing the reductions, to deliberately take the one item I wanted out the back then come straight back and continue reducing the other items, is wrong.

I agree totally with the second part of Storck's post. It should be a big no no, else it's open to fraud. Whats to stop staff keeping back items they want, only putting them on the shelf when they're about to be reduced, then taking them straight off again? That's why this sort of thing should not be allowed and I would be very very surprised if Morrisons come back and tell me her behaviour is acceptable.

If it wasn't for the fact she deliberately took them when she knew I wanted them, I wouldn't have made a fuss. It was only because I found that so rude that I wrote my complaint and mentioned the other things while I was at it.

I worked in retail for about 10 years and while it was a few years ago now, I would have been sacked on the spot for doing something comparable.

OMG I am shocked that you have complained to Head Office, but then I looked at your user name and the penny dropped - "tribulation" - misfortune, suffering, misery, problem, trouble - it all fits! Maybe the assistant was considering your health - or she wanted the cake for herself or a colleague. Good for her!! I think that you have blown the whole incident out of proportion. I used to work in customer service and we had what we called "regulars" who would put in a complaint, you would try to resolve it and they would write back unhappy again, it was as if they thought we were friends!! If I could suggest that with all the terrible things happening in the world, to whinge over 75p seems ridiculous to me!!

Nukumai

tbw wrote: »

I fully understand why the OP was miffed! Its not a perk of the job at all - the staff should not be buying stuff/reserving items when they are working. They should wait until they finish their shift, clock off and then take their chances like everyone else. The perk they are entitled to is their staff discount.

I very much doubt if the management staff would be very pleased to know this was going on.

I agree 100%.

Norant

jaffacakes82 wrote: »

Can supermarket staff buy goods from their own supermarket? Even if the goods are reduced? Of course... if the goods are either bought on their break or at the waste shop when the store shuts.

BUT the part I agree with the OP over is that the staff worker was on shift at the time and removed the goods from the shop floor to backstage.

When I worked at one of the big supermarkets it certainely wasn't a perk of our job to take goods from the shop floor during shift and hide them backstage to buy later on. In fact whilst I was working there 2 people were disciplined over doing just that.

A thing a few people did instead though was to put goods that were going out of date that day at the back of the shelf to ensure they would end up in the waste shop where they could buy it for a fraction of the cost!

Backstage....? good grief did they go shopping or gigging.

frannyann

OMG, I've just read this thread. OP how on earth do you know that the SA wasn't taking the cakes out back cos she had spotted they were faulty(dropped, prodded, big blue plaster sticking out??) You then demand to have the cake and then write a stinking letter about how the SA let you buy cakes which were 'clearly not in a saleable condition'. You didn't go to customer services and calmly ask what their policy on staff taking stock for themselves was, no instead you escalate it to Head Office, who will shout at a manager, who will then find this poor SA and tear a strip off them, all for 20p?? Really??
Sad.

Mips

You lot should be absolutely ashamed of yourselves.

Tribulation had a box of cakes he was about to buy - she took them, reduced them, then walked off with them.

When he told the Staff member, she walked off.



SORRY


But I am in Customer Services and I bend over backwards to ensure the Customer is SATISFIED.

Only a hardfaced scumbag would do what this member of Morrisons staff has done.

'perk of the job' - listen to yourselves. And what I am most disgusted about, is some of you posting on here are people I had respect for from across the boards.

Its not the Cakes. Its the principle. I only hope you got her name, because I would make sure she got well and truly bollocked.

oldone_2

Storck wrote: »

Just out of interest when are staff meant to buy their stuff except during opening hours. When the shop closes it closes, the staff do not get free run of the store to do their shopping.

A lot of supermarkets are open 24 hours a day. As far as I know, they do not require their workers to remain on duty 24 hours a day, seven days a week.

parent_of_too_many

oldone wrote: »

I am with the O.P here. Supermarkets are in the business to sell the maximum amount to the maximum number of people.They do this in various ways including special offers, and reducing dated items. A customer buying one of these reduced items is likely to also buy other full priced ones, and return other days to do their shopping in the hope of getting futher bargains.
A member of staff taking a reduced item round the back during shop opening hours is impacting on their employers efforts to increase their customer base, loyalty and profit.

It is not just about a low cost box of cakes, it is about the concept of supermarket workers giving good service and value to customers.

Some of the replies from supermarket workers attacking the O.P seem to indicate their unsuitability to be effective CUSTOMER orientated workers in their chosen profession.

Yes, correct, but most people live in the real world and don't go to work because they want to do their respective company a favour do they? People go to work, with the exception of the odd few i'm sure, to earn a living and feed their families, not to make sure their employer makes as much profit as possible.

Cool_Username

All this fuss over a box of cakes on a reduced table...

chris_n_tj

OP hand on heart in all your working life have you never ever had a works perk. Think about it and be honest. A perk could be somthing as small as a rubber band, a phone call, a pen? the list is endless. If you can honestly say you havnt then apart from being one in a million, (of course we would believe you lol) Then of course I would say go for it. But I for one say live and let live.And yes I had perks of the jobs when i was employed