Morrisons staff putting things aside.

tattycath

bungle4x4 wrote: »

roflmao!!!!!! :rotfl::rotfl::rotfl:

Dave101t

eep, we scared her off, for shame you peeps, check out her goodbye thread and post something nice, quick!

oldone_2

I am with the O.P here. Supermarkets are in the business to sell the maximum amount to the maximum number of people.They do this in various ways including special offers, and reducing dated items. A customer buying one of these reduced items is likely to also buy other full priced ones, and return other days to do their shopping in the hope of getting futher bargains.
A member of staff taking a reduced item round the back during shop opening hours is impacting on their employers efforts to increase their customer base, loyalty and profit.

It is not just about a low cost box of cakes, it is about the concept of supermarket workers giving good service and value to customers.

Some of the replies from supermarket workers attacking the O.P seem to indicate their unsuitability to be effective CUSTOMER orientated workers in their chosen profession.

Cool_Username

Just gonna throw this in - I really don't think it will do any favours to the OP's credibility as a rational customer making a complaint by giving a customer services representative at Morrisons head office a link to this thread.

Ivory_Tinkler

parent_of_too_many wrote: »

I'm sorry, but regardless of what has been written, Head Office will view the issue as being the fact they took the cakes into the back, not that they were rude by doing so! And just out of interest, and sorry if i've missed this somewhere else, but why didn't you just ask them why they'd removed the cakes........... if nothing else they might have been embarassed and gave you them, or maybe there was even a totally innocent reason why they were removed??

I too have asked the same question....so come on OP, put us all straight, did you challenge the assistant as to why she was removing the cakes or even suggest that you would like them? Please answer us this time.

Norant

Tribulation.


Seems your the type of customer that likes a bargain,knows a bargain when you see one and will act on that bargain,That was almost certainly just what this employee was doing and i would imagine that if you were that employee and was offered this bargain you would have took it,just like they did.

I cant understand your reasoning for your complaint,or the fact that you decided to take that complaint to head office,i would wager that out of a thousand people who were i the same situation....None of them would have done what you have,because they just would not have bothered at the pettiness of it.

As has been stated before,its just a box of cakes and as much as you try and dress it up,its just a reduced box of cakes.I wish i knew you i would have happily purchased a box of cakes for you,that may save an employee a potentially embarrasing dress down from his manager.

I dont really know what more needs to be said on this issue,however i do hope that the employee in question does not recieve any type of warning or dressing down over something so trivial.

tbw

dannypne7 wrote: »

What a bitter person.

I can't believe that you've complained to Morrisons head office over a reduced box of cakes.

I can just imagine you stood there, exclaiming loudly: "I'm going to buy that box of cakes once the sticker is on, can everybody hear me? Nobody else better grab them."

If I was the member of staff I'd have probably taken them "out the back" just to p*ss you off.

Pathetic.

This is NOT acceptable behaviour for staff dealing with customers. I was Manager of a very busy Customer Service department and I know full well how sh**** some customers can be - but that is absolutely no excuse for staff being sh**** back. If staff think its OK to keep back reduced stuff for staff consumption then they are on a very slippery slope! They also need re-training - and I am quite sure that the Managers concerned will make sure that this practice is stopped.

I do feel though that the OP should have said something to the staff member concerned immediately and possibly spoken to a supervisor there and then.

jaffacakes82

Can supermarket staff buy goods from their own supermarket? Even if the goods are reduced? Of course... if the goods are either bought on their break or at the waste shop when the store shuts.

BUT the part I agree with the OP over is that the staff worker was on shift at the time and removed the goods from the shop floor to backstage.

When I worked at one of the big supermarkets it certainely wasn't a perk of our job to take goods from the shop floor during shift and hide them backstage to buy later on. In fact whilst I was working there 2 people were disciplined over doing just that.

A thing a few people did instead though was to put goods that were going out of date that day at the back of the shelf to ensure they would end up in the waste shop where they could buy it for a fraction of the cost!

Storck

oldone wrote: »

A member of staff taking a reduced item round the back during shop opening hours is impacting on their employers efforts to increase their customer base, loyalty and profit.

Just out of interest when are staff meant to buy their stuff except during opening hours. When the shop closes it closes, the staff do not get free run of the store to do their shopping. Now that would be a perk, not having to mix with stupid customers arguing the toss about things. :beer:

Norant

oldone wrote: »

I am with the O.P here. Supermarkets are in the business to sell the maximum amount to the maximum number of people.They do this in various ways including special offers, and reducing dated items. A customer buying one of these reduced items is likely to also buy other full priced ones, and return other days to do their shopping in the hope of getting futher bargains.
A member of staff taking a reduced item round the back during shop opening hours is impacting on their employers efforts to increase their customer base, loyalty and profit.

It is not just about a low cost box of cakes, it is about the concept of supermarket workers giving good service and value to customers.

Some of the replies from supermarket workers attacking the O.P seem to indicate their unsuitability to be effective CUSTOMER orientated workers in their chosen profession.

Im certain Morrisons have a large enough customer base,thats not really the issue the issue is a load of old fuss over a box of Mr Kiplin or whatever it was.

I will bet they had Raisons in them aswell :rolleyes: i hate Raisons.