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Morrisons staff putting things aside.
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peachyprice wrote: »Why???? How was she supposed to know that he was waiting to pick up that box of cakes. Again, he didn't actually tell her he wanted them.
Once again, customer service training required. If I see a customer hovering in front of the goods, I would ask if there is anything in particular they want and state whether it is going to be marked down. Make them feel special, a little wink and smile, 'Sir, I will mark these down for you, enjoy!'. Even if they know they were going to be marked down anyway. They have offered good customer service.0 -
Which explains why customer service in general is going to pot and is non existent in most cases. Because members of staff are more interested in gaining for themselves, rather than offering a service and doing their job. Of course, there are the exceptions which I have experienced.
I think to be honest customer service in this country is improving day by day due to the current situation and there is nothing wrong with the service provided unless the OP had made it clear that he wanted those cakes, also making it clear is not just standing near the cake stand where there can be more than one type!Always ask ACAS0 -
peachyprice wrote: »And you yourself are just as guilty, you are assuming that the employee knew OP wanted the cakes, but the OP himself admits he didn't tell her.
Not once have I said I am not assuming. As I stated, we all are.0 -
snowmaid, your that far onto our own rant that the customer is king you need to step away from the keyboard, have a brew, and then read the posts again.
you are beginning to look like an idiot...0 -
Actually, I used to do this job. Staff weren't allowed to do this. It would be far too easy for us just to mark something down to a few pence then stick it in the back early in our shift, when it could have been sold at full price.peachyprice wrote: »Yes, that is alright it makes absolutely no difference to the store who buys them, as long as they are sold. So you think that by working for a store you give up all rights to a bargain? The mind certainly does boggle.
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We were allowed to take items off the shelf at the reduced price AFTER the customers had had a chance to take them. There is no way a working member of staff would have been allowed to lift an item from the shelf to mark down and take in the back for themselves. It would have been a disciplinary matter. I used to take reduced food home, but it HAD to be displayed for customers first.May all your dots fall silently to the ground.0 -
Everything on here is guesswork, even to the assumption of one poster saying that perhaps Tribulation 'appeared' not to need the cakes. Where did that come from? Everyone on here has made assumptions. The only one present was Tribulation and you have all decided to rip him apart, making your own assumptions.
'Everyone' on here has made assumptions? I for one haven't, so you are wrong. I repeat we have no conclusive proof that the assistant removed the cakes for personal gain.0 -
snowmaid, your that far onto our own rant that the customer is king you need to step away from the keyboard, have a brew, and then read the posts again.
you are beginning to look like an idiot...
You resorting to name calling? Next you will be telling me that your daddy is bigger than my daddy....:cool:0 -
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