Simply Electronics - WARNING
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I don't mind waiting a little longer (for the delivery) than normally as I don't need it in a rush, but I wanted to know if the products they do sell are still good, working and acceptable products?
They are charlatans and thieves. I have lost £160, and would advise you to avoid SIMPLY ELECTRONICS like the plague. They WILL rob you if you ignore this message.:mad:
THEY are thieves and charlatans. I've lost £160. Dont do business with them.:mad:
How have other people faired in getting their money back from them so far. Also anyone have the contact details for the HK trading standards police etc etc, yes I'll google them but if you already have made contact with various departments would be good to get those details as they will know the situation.
I was then a little concerned to read some of the adverse comments about this company but decided to let the order run and see what happened.
They did, as has been stated elsewhere, take my payment immediately rather than the usual practice of waiting until the item was dispatched.
They did, however, despatch the item four days after the order was placed and provided DHL tracking number. The item was duly delivered on 17-12-12 - at the lower end of their 7-10 days original delivery estimate. The item was UK version ie UK plug and worked perfectly.
I had a perfectly satisfactory experience with this company, based on this one transaction. The only worry came from reading the poor reviews!!
I wonder if they have any of the bulk of the goods they advertise they have in stock.
If they are supposed to be in stock then why are they not dispatched straight away.
The only thing they do quickly is debit your credit card.
Reputable companies only debit the money on dispatch
Today I've emailed simply electronics to explain the situation. I got an acknowledgement of my email saying that the returns department will be in touch in 3-5 business days. Reading the small print on their website I see that they send faulty goods off (to Hong Kong??) for repair and that this will take at least 28 days (I guess that means definitely Hong Kong). I tried emailing the named person who emailed me originally but this has just generated another automated email.
I am now fearing the worst. I now know that their assurance of the 12 month warranty has no validity in UK law, so presumably I have lost all my rights - I guess that Samsung will quickly say that simply electronics is not an authorised dealer (I have no idea whether they are) and will wash their hands of it. And as I did receive the goods that I paid for 9 months ago I don't see that the banks can help.
I suppose that all I can do is wait and see what happens in the next few days, and be prepared to chalk this up as an expensive lesson. The only possible chink of light is that the Nexus 7 has come out since I got the Galaxy, and it seems to be consistently rated number 1 of the tablets at the moment, and it's cheaper. I definitely won't be buying a replacement from simply electronics!:(