Simply Electronics - WARNING
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They first asked me to send them proof of billing address, which I did and they sent confirmation email that the item will be dispatched within 2-4 working days but after several calls and emails, I received it on the 27th of Sep finally! But this was just the beginning.
I realised that the item was coming from HK not the UK and worried if they sent me a fake one. I knew an engineer from Samsung and he could check the item with numbers at the back of phone, and it was not fake but he found that the phone was actually produced in France which was wired. And there was a manual missing and the electronic plug I received was just some random plastic one that you can find from a pound shop.
I began to try the phone. It seemed working fine at first but soon found out that it had some issues with LCD. The screen kept blurring for a while almost making green colour.. It repeated quite regularly, I asked once again to Samsung enginner to fix it but it would have already taken long with screen problem and had to go to A/S - but with French Phone he was not even unsure if he could get A/S. So I just decided to return and ask for a refund.
When I called, they did not give me their address for to send the item but instead they asked me to write an email. I did, but they kept delaying replying and finally said that they would arrange collection which again took 10 days now. I called bank to claim and it is in the process.
They then sent me a text that DPD will collect the item but the delivery courier never came up despite that my work place has 24 hours open porter and specialised receptionists so it is a serious matter to miss a delivery. I asked several times already to contact me if DPD courier comes up. No one came up for a collection even though several drivers visited.
It is so annoying that they keep delaying with every process and I am so hating the website for even sending me a faulty item!!
I will spread this as much as I can not to generate any more of buyer s!! They simply do really bad business!!!
1. No clear process of handling like where the items coming from
2. Not even attempting to collect faulty item!!!!
3. Not giving the money back
Just sending me wrong texts from the number does not even answer!!!
I sent every proof and every detail to bank already as I realised at very late time that I should not give any credit to the company at all.
Hopefully bank should sort it out.
I SERIOUSLY ADVISE TO YOU ALL,
NEVER USE THE WEBSITE!!!
Kim,
I have just reported this company to the trading standard (Phone number 08454 04 05 06) and Action Fraud (Phone number 03001232040)
I suggest if we all report them,action will be taken
The lesson learnt is that while it may be cheap, if the few hundred pounds worth of equipment fails, there is no chance of recovery. It will be cheaper to buy off the 2nd hand market given this arrangement. I will not recommend buying from Simply Electronics.
Recently I looked at their site again and, swayed by the many positive feedback comments on an independent review site, I took a gamble and ordered a Sigma lens some £150 cheaper than UK price.
The order was placed on the 15th October and it arrived this morning (22nd) exactly as ordered in a sealed Sigma box.:)
I can only say that perhaps I was lucky but I will certainly use them again.
going for Chargeback. Will not use this company again and have emailed Watchdog about their pathetic service. Another tip if you are inclusive calls dont call 0844 499 0616 for Customer Services use 0115 871 4466 instead :mad::mad::mad:
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I have also reported Simply Electronics to Consumer Advise for them to pass on to Trading Standards and I suggest anyone else having the same experience to do the same.
Dont know how long it will take to be refunded and closed
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