Free Computer & Internet Access for Children aged 7-14 of Low Income Families

only_mee

Our details were sent to Barclaycard over two weeks ago, but the card wasn't issued.
They have had to re-send it yesterday, should be here within a week i was told.

bubbleyboo

ours is all set up and finally (after messing around ringing positive it thousands of times coz paperwork with passwords etc were missing) set up!!

DD is loving it

Angel_Deelite

bubbleyboo wrote: »

how long did it take you to get from positive IT?? did you get notified that it was on its way??

I ordered ours on Tuesday, it has just been delivered this morning, no notification beforehand.

Now all I have to do is figure out how to get it up and running, this should be fun.

bubbleyboo

Angel_Deelite wrote: »

I ordered ours on Tuesday, it has just been delivered this morning, no notification beforehand.

Now all I have to do is figure out how to get it up and running, this should be fun.

it took me a while lol but was eventually done in the end!! hope you have managed it

Zeldazog

Apologies if this has already been asked, but I can't find it.

Ordered the Samsung R519 from Positive IT, over bank holiday weekend and it arrived yesterday (via DHL, no advance notice).

So, charged it up, connected to my router and online, followed the initial set up instructions.

It wouldn't let me install windows updates (running with Windows 7). And Netintelligence was blocking everything, even when I had given it permission for certain sites, and site types. So that's already uninstalled.

Tried to add games, using turn on and off windows features. Says some components not installed properly, and asks for re-start. They're still not there.

Are we not allowed basic card games on these things?

But, more importantly (my son can live without Free-cell), windows updates.... and I also tried to install Windows Messenger (we sometimes communicate this way when I am stuck at uni for hours) and its the same error message.

Microsoft help says its either .net framework or Office 2003 and it can't be the latter as it's not installed. Followed their instructions, and it appears to have now updated the .net framework updates.... but it still wont' do the other six.

Any ideas, I am about ready for throwing it through a window (or seven....!)

Hope someone can help. That its me doing something really daft, and not just hat Microsoft released yet another version of Windows that doesn't work properly...

purplegirluk1

Hiya, my sister has got the grant but can't work out which is the best laptop to go for, I have tried to help but I am not very good at this techie stuff either! Which seems to be the best one that includes broardband? I see a lot of people mentioning the PositiveIT Samsung. Any help would be greatly appreciated!

only_mee

I'm going for the Samung from positive IT with the 2GB ram upgrade.

outofmoney

Zeldazog wrote: »

Apologies if this has already been asked, but I can't find it.

Ordered the Samsung R519 from Positive IT, over bank holiday weekend and it arrived yesterday (via DHL, no advance notice).

So, charged it up, connected to my router and online, followed the initial set up instructions.

It wouldn't let me install windows updates (running with Windows 7). And Netintelligence was blocking everything, even when I had given it permission for certain sites, and site types. So that's already uninstalled.

Tried to add games, using turn on and off windows features. Says some components not installed properly, and asks for re-start. They're still not there.

Are we not allowed basic card games on these things?

But, more importantly (my son can live without Free-cell), windows updates.... and I also tried to install Windows Messenger (we sometimes communicate this way when I am stuck at uni for hours) and its the same error message.

Microsoft help says its either .net framework or Office 2003 and it can't be the latter as it's not installed. Followed their instructions, and it appears to have now updated the .net framework updates.... but it still wont' do the other six.

Any ideas, I am about ready for throwing it through a window (or seven....!)

Hope someone can help. That its me doing something really daft, and not just hat Microsoft released yet another version of Windows that doesn't work properly...

Hi,

I had the exact same problem. Like you I tried lots of uninstalling and restarting. In the end I did a complete recovery. Lost all info but to be honest not much on it anyway. All is fine now.

PositiveIT said they do not block anything but this is the third time I have heard of the same problem which has been solved by a restore.

purplegirluk1

only_mee wrote: »

I'm going for the Samung from positive IT with the 2GB ram upgrade.

Is that the best software-wise? I know they need microsoft word as they have never had a computer so don't have it already. My sister wants me to do it for her as she has no way of looking at all the sites (no computer at all) but it's all too much!

Zeldazog

outofmoney wrote: »

Hi,

I had the exact same problem. Like you I tried lots of uninstalling and restarting. In the end I did a complete recovery. Lost all info but to be honest not much on it anyway. All is fine now.

PositiveIT said they do not block anything but this is the third time I have heard of the same problem which has been solved by a restore.

Well I carried on for another after my post, then I gave in before I lost the plot.

Asked my brother to try Sunday, who's far more patient than I am, he had the same problem.

So we did a complete restore, as nothing other than desktop backgrounds and things had been changed anyway.

This time round, very early on after restore, it asked about Microsoft Security Essentials that it definitely hadn't asked the first time, despite me following instructions sent with the laptop.

All updates downloaded and installed correctly this time, including Live Messenger. Not a problem and didn't take that long. Net Intelligence was still turned off after the restore, and everything seems to be fine.

My brother thought the same as you, that something they did at Postive IT before sending out created the problem,

At least it's solved now - moral of the story, if the "fixes" dont' work first time, factory reset it! Glad we hadn't got any stuff on there though!

So everybody who's getting one, make sure that your updates are up to date! before you do anything....