everbright smiles scam

nomonnofun

Many thanks chartwise - I too have fallen for the 2 trial offer scam of Clean Whites & everbright smiles. Have not yet reached the end of the 'trial periods' ie 15 and 10 days respectively. Having now read all your posts I have just phoned the UK number of everbrights and got email confirmation of them having cancelled my order - here is the content.

From [EMAIL="no-reply@globalcustomersupport.net"]no-reply@globalcustomersupport.net[/EMAIL]
Dear ......
Thank you for contacting our customer support department.

Your account has been cancelled successfully as of today.
This cancellation implies that beginning today, our company will make no more charges and no more products will be shipped to you.
Thank you for your business. We look forward to serving your needs in the future.

You can also contact us on the following phone number from 9.00h to 21.00h CET: +44 203 139 9027
Sincerely,
Customer Support

I have also just emailed [EMAIL="support2@globalcustomersupport.net"]support2@globalcustomersupport.net[/EMAIL] to clean whites as well. Jeez I dont need this hassle .. I only wanted a nicer smile. still here's hoping I've caught it in time. thanks for everyones posts.

competitionscafe

As it says here: http://strangelyperfect.tv/6568/dangerous-effectivecleanse-and-scams-too/

"If you think you’ve had your bank ‘cleaned out’ by any of a multitude of ‘life cleanse’ or ‘colon cleanse’ type internet scams [or teeth whitening scams], there is only one real remedy…
Ask for a charge-back against the company through you credit card company. Your reason, when asked, is that the company has either:

1. Not adhered to their own claimed ‘Terms and Conditions’ or
2. The company cannot be contacted through their advertised channels

If the company fails on any of these two key points they have no excuse not to refund you. In fact, if they deliberately make contact difficult, it’s criminal."

Source: http://strangelyperfect.tv/6568/dangerous-effectivecleanse-and-scams-too/

If they make contact difficult and/or fail to deliver the product and/or fail to honour cancallation requests - you are entititled to and should insist upon a chargeback - it's your money, they stole it by deception and you have the right to get it back.

Also I am still seeing ads online for the everbright smiles scam and the tracking links are via an affiliate network called Copeac (Intermark Media):

So if you want to know how to get in contact with everbright try contacting Copeac /Intermark and asking them! If you do you might also want to ask them why they are promoting something which is so clearly a scam!?

Copeac
A division of Intermark Media
135 Crossways Park Drive
Suite 203
Woodbury, NY 11797
Toll Free – 1-877-COPEAC-1

Danielle Krongel
Chief Marketing Officer
631-719-1250 ext 3380
[EMAIL="danielle@intermarkmedia.com"]danielle@intermarkmedia.com[/EMAIL]

Nicole Andreas
135 Crossways Park Dr. Ste. 203
Woodbury, NY 11797
(631) 719-1250 ext. 3568
[EMAIL="nicole@intermarkmedia.com"]nicole@intermarkmedia.com[/EMAIL]

Nina Mayar
Director of Marketing
http://www.facebook.com/nina.mayar

Michael Krongel
President and Founder
http://www.facebook.com/mkrongel

Affiliate Approval
[EMAIL="approvals@copeac.com"]approvals@copeac.com[/EMAIL]
Affiliate inquiries
[EMAIL="info@copeac.com"]info@copeac.com[/EMAIL]
Advertiser Inquiries
[EMAIL="advertisers@copeac.com"]advertisers@copeac.com[/EMAIL]

competitionscafe

Above is an example of an ad for teeth whitening scam currently being shown online (March 2010)

Ad above is from this company: (ads.c2mclicks.com)

Convert2Media
7611 Preslar Court
Windermere, Florida USA 34786

Ralph “Ruck” Ruckman
Phone: 407.704.0522
Email: [EMAIL="ruck@convert2media.com"]ruck@convert2media.com[/EMAIL]
[EMAIL="support@convert2media.com"]support@convert2media.com[/EMAIL]

Steve Howe
Phone: 407.342.6100
Email: [EMAIL="steve@convert2media.com"]steve@convert2media.com[/EMAIL]


Ad was seen on everbrightsmiles.org

Owner:

Mike Ede
907 Cahill Drive West
Ottawa
Ontario
k1v2c2
Canada
Phone: +1.613 2955369
Email: [EMAIL="mikede23@gmail.com"]mikede23@gmail.com [/EMAIL]
Skype: mikede23
http://whois.domaintools.com/everbrightsmiles.org

melonbrolly

Hi

I've also been dragged into this whole mess. I ordered trials from clean whites and my ever brite smile. I have managed to get hold of both companies and have received emails from both as follows:

Thank you for contacting our customer support department. Your account has been cancelled successfully as of today. This cancellation implies that beginning today, our company will make no more charges and no more products will be shipped to you. Thank you for your business. We look forward to serving your needs in the future. You can also contact us on the following phone number from 9.00h to 21.00h CET: +44 203 139 9027 Sincerely, Customer Support

and

Modifications To Your Modifications To Your Terms and Conditions:
SORRY TO SEE YOU GO!
Thank you for visiting our website. Please take a few minutes to read the following as when you submit this form you automatically accept the following terms and conditions and confirming the order process. You are confirming that that your future subscription will be cancelled effective as of today. All orders already processed have been billed to credit card on file. You may renew your membership for subscription orders at any time by simply calling customer care at 800-440-4397 Monday thru Friday 8am-5pm Eastern Standard Time. Remember, most customers see most noticeable results by using our products consistently for 3 months. We take charge backs very seriously. All internet credit card companies¡¯ use these databases to access credit risk with customers and future purchases with other internet companies might be denies. We do not have any control over this fraud database. Once you get on these lists it is very difficult to get your name removed from it. BE SMART! DON'T DESTROY YOUR INTERNET CREDIT If a customer charges a purchase back we will place their name, address, zip code, and credit card number into an Internet fraud database.. This also serves as a retraction of any actions initiated by you the customer that may lead to or is a potential chargeback. All sales and terms are final. Limit one per household.

I have heard that some people have still been having money taken from their accounts even after receiving these cancellation emails. Do i need to cancel my bank cards as well just to be sure?

Craven

melonbrolly wrote: »

Hi

I've also been dragged into this whole mess. I ordered trials from clean whites and my ever brite smile. I have managed to get hold of both companies and have received emails from both as follows:

Thank you for contacting our customer support department. Your account has been cancelled successfully as of today. This cancellation implies that beginning today, our company will make no more charges and no more products will be shipped to you. Thank you for your business. We look forward to serving your needs in the future. You can also contact us on the following phone number from 9.00h to 21.00h CET: +44 203 139 9027 Sincerely, Customer Support

and

Modifications To Your Modifications To Your Terms and Conditions:
SORRY TO SEE YOU GO!
Thank you for visiting our website. Please take a few minutes to read the following as when you submit this form you automatically accept the following terms and conditions and confirming the order process. You are confirming that that your future subscription will be cancelled effective as of today. All orders already processed have been billed to credit card on file. You may renew your membership for subscription orders at any time by simply calling customer care at 800-440-4397 Monday thru Friday 8am-5pm Eastern Standard Time. Remember, most customers see most noticeable results by using our products consistently for 3 months. We take charge backs very seriously. All internet credit card companies¡¯ use these databases to access credit risk with customers and future purchases with other internet companies might be denies. We do not have any control over this fraud database. Once you get on these lists it is very difficult to get your name removed from it. BE SMART! DON'T DESTROY YOUR INTERNET CREDIT If a customer charges a purchase back we will place their name, address, zip code, and credit card number into an Internet fraud database.. This also serves as a retraction of any actions initiated by you the customer that may lead to or is a potential chargeback. All sales and terms are final. Limit one per household.

I have heard that some people have still been having money taken from their accounts even after receiving these cancellation emails. Do i need to cancel my bank cards as well just to be sure?

I really would advise you to cancel your cards. If you gave credit card number it is not to much of a problem just call issuer. If you have not had any money taken from you account let the bank know and give them a copy of the e-mails you have received. I personally would not trust them. I have charged back sucessfully. As for further charges yesterday I had an e-mail from clean whites saying that they had authorised a refund of U$112.92 however the charge on my statement was in Singapore dollars ! Called the bank and told them the guy said yeah right like that is going to happen.

melonbrolly

I have had money for both trials taken out of two different accounts, one for each trial. How do i go about getting a refund? Can i cancel my cards before getting a refund? What about the section in the second email relating to some kind of fraud database for those who charge back?

competitionscafe

melonbrolly wrote: »

What about the section in the second email relating to some kind of fraud database for those who charge back?

Ignore it. BS and empty threats from the scammers to try and stop people asking the card companies for chargebacks. There is no such "fraud database" - the only person who will be flagged for fraud as a result of too many chargebacks will be the scammers who may have their merchant accounts frozen by Visa or Mastercard - a good thing as it (at least temporarily) stops them from charging/scamming people!

Hardrations

Wow... What a scam.

I've tried many of the phone numbers, most no longer in use.
Those that had an answer it was out of business hours.
Have emailed to all the addresses hope that works will be phoning again in the morning.

kya73

I am in the same position as yourself. I managed to cancel Cleanwhites but Everbright Smiles has been a wild goose chase. Yesterday i managed to get through to the customer service number stated on everbrights terms and conditions 001 877 683 3080 (try around 2.30pm UK time) However, the company then told me they had no record of my name or email address!! I have no record of my order number. The girl who answered then told me i was calling a company called xmbrand - so i am guessing this is a call centre used for various companies. I asked for an email address but was told they couldnt pass it on due to secuirity reasons. I was also given an address in Florida for Everbright Smiles;
3609 N 29th Avenue
Hollywood, Florida
33020
USA

I now do not know who is taking money from my account. But it is without doubt connected to this scam - who are the Company who have taken money from your account?? A company called smilekit took £78.00 for Cleanwhites. Another Company called Caleigh Harbour llc (impossible to contact) took a further £153.00 from my account - i assumed this was Everbright. Good Luck hope you get somewhere !

competitionscafe

kya73 wrote: »

The girl who answered then told me i was calling a company called xm brands - so i am guessing this is a call centre used for various companies. I asked for an email address but was told they couldnt pass it on due to secuirity reasons. I was also given an address in Florida for Everbright Smiles;

XM Brands have been mentioned before. Many complaints and problems linked to them, see:
http://www.google.co.uk/#hl=en&source=hp&q=xm+brands

XM Brands scam - they are the umbrella company who 'sell' the products, their list of scam products includes the usual suspects: Acai, Colon Cleanse, Resveratrol, teeth whitener and some work from home scam garbage:
http://www.xmbrands.com/

http://sfholidays.blogspot.com/2009/11/scam-alert-xm-brands-refused-to-give-me.html

BBB lists Everbright Smiles as one of the dba names* of XM Brands:
(*'doing business as' names)
http://www.seflorida.bbb.org/Business-Report/XM-Brands-Inc-92013738

XM Brands scam

XM Brands (Everbright Smiles) are based in Florida and the Florida Attorney General is currently investigating them: http://www.myfloridalegal.com/lit_ec.nsf/investigations/E2B4046B28E10B148525768C005B8E6C

I am sure the investigators in Florida would find it very helpful to hear from anyone who has been scammed :

Economic Crimes Division
Office of the Attorney General
1515 N. Flagler Drive, Suite 900
West Palm Beach, Florida USA 33401
Telephone: 00 1 561-837-5000
Or you can use the online form here:
http://myfloridalegal.com/Contact.nsf/Contact?OpenForm&Section=Economic_Crimes

(Fill it in (takes 5 minutes) then scroll down and click submit)

That way your name will also be on the list for refunds if the Florida Attorney General orders them to refund the people they ripped off (which has happened with other companies in the past, eg: Acai)

If you can remember the website which led you to the scam (probably a fake news site or fake blog: eg single mom teeth whitening trick) then give that info to the Florida Attorney General too as they are trying to track down the people who are putting up the fake blogs/news sites and ads which are affiliate sites promoting this scam.