cold weather payment postcode search [merged]

Paparika

ok, i'll try Monday when the office is open again, the woman was adamant she was right that i should only be entitled to the two i have already received, the date we are (me and her) confused about is 24th - 31 December, she claims is wasn't cold enough!!!

geoff11

she can claim what she likes, the fact is your weather station has informed them of three triggers, if they hadnt why would it say three on the postcode checker, insist on speaking to a supervisor dont let them fob you off.

[Deleted User]

On the CWP postcode checker page from the DWP they are giving out the following info:

Please bear in mind that you should not expect payment immediately. It normally takes up to 12 days to process a payment.

perhaps explains why payments have been a little slow

tr82

In order for the scan to be carried out, the benefit computer systems have to be offline (i.e. not available to staff).

So that rules out the weekdays/daytime because the staff need to computers up to process new claims, process changes, answer the phones etc. It also rules out weekday evenings because all those changes have to be backed up to ensure the data isn't lost.

So that leaves the weekends for these scans to get done. And there's competing pressures for computer availability at weekends ... benefits have to be uprated for April, for example ... scans need to be carried out for that too.

So they're juggling the computer timetables about. They've closed the computers to staff early on a friday to enable more time to be available for these scans. But it's a juggling act. And frontline staff are only told about computer availability late in the day (if at all), that might account for some of the "vague" replies to "when is my cwp being sent out".

SingleSue

Plus of course there is the problem with the system not automatically picking up those on income support with a severe disability element for a child on CTC, so causing extra delay.

richard9991

plus also when it is proccesed it take 3 working days to hiit bank account.

Paparika

Thank you, will bear that in mind when i call them

geoff11

let us know how you get on as it may benefit others in the same situation.

Paparika

geoff11 wrote: »

let us know how you get on as it may benefit others in the same situation.

oh i will

dogcat_2

On the website it now says, 'don't expect payment immediately, it normally takes up to 12 days......'