Buyer Hassling Me

custardy

no Sunday post offices round your way?
the fact is being tardy on posting puts you on the back foot.
as ive said,xmas isnt the time to do that

ses6jwg

custardy wrote: »

no Sunday post offices round your way?
the fact is being tardy on posting puts you on the back foot.
as ive said,xmas isnt the time to do that

nope, live in a rural area.

Money_maker

custardy wrote: »

and unless something has changed its the 19th today? and RM deliver to the 24th

Absolutely right.

custardy

i think people need to remember
packet traffic is up every year
staffing levels are down every year

so you can see what happens there

zartub

ses6jwg wrote: »

I sold an old MP3 player on eBay for £28 + postage (Royal Mail 2nd class recorded).

The auction ended on 9/12/2009.

I state in my auctions that I usually take 2 days to post, and RM takes around 4 days to move a parcel 2nd class.

As it happens I was a bit busy last week with everything and didn't manage to post it until Tuesday 15th - Post office said it would still arrive in time for XMAS.

Buyer is now hassling me saying he wants a refund if the item does not arrive today because he has made travel arrangements and wont be able to sign for the parcel which is a gift for his son.

What are my obligations as a private seller?

p.s. I have 100% feedback from over 430 purchases and sales.[/QUOTE

benbenandme

They did not pay on the 9th they paid on the evening of the 10th meaning I only had saturday morning to post... and to be honest I work all week so enjoy a lie on Saturdays.

Buyer paid via paypal Thursday 10/12/2009 @ 1.07pm

1.07pm ... hardly the evening is it?? :rolleyes: If I was your buyer I would be livid, I have paid more for some items recently based purely on the desatch time, I'd rather pay a little more and know its going to arrive by xmas, perhaps your buyer bid on your item instead of another one because of the despatch time you stated??

custardy

benbenandme wrote: »

1.07pm ... hardly the evening is it?? :rolleyes: If I was your buyer I would be livid, I have paid more for some items recently based purely on the desatch time, I'd rather pay a little more and know its going to arrive by xmas, perhaps your buyer bid on your item instead of another one because of the despatch time you stated??

have to agree,this close to xmas postage method/despatch time matters
i am one of those horrible people this year who has all the pressies organised(1st time ever!!!!) but now my OH family are hassling me for their panic buys :rolleyes:
so im having to order last minute so i need ot pay extra or pick a seller with decent despatch stats

DaveAshton

ses6jwg wrote: »

I'm not bothered about DSRs

Maybe not, but ebay are (why do you think they bought them in, just to look pretty and give buyers some more boxes to tick?).

Low DSRs will give you several headaches, you're probably already getting lowered standing in search results for example (meaning you'll get lower prices because people can't find your stuff), and if you're not careful your account will be limited because of the low ratings (this could be anything from a week ban, to a lifetime one. And if you get banned on one account, thats it. You can't open another at the same address, whether postal or IP).
Also, 4.4 on P+P charges seems to imply you start your auctions as low as you can, then inflate the P+P to save yourself a few pence in fees.

Use the DSRs for what they're meant for (as a seller): a diagnostic tool. You need to post quicker, charge less for P+P (maybe start the item for a quid more than you wanted to, and charge less P+P than it'll actually cost to post. If the buyers sees you've paid more to post then they paid you in P+P, you should get 5* every time), and communicate with your buyers (even if it's just a "thanks for your purchase, I'll post it in the morning" after they've paid)


@Custardy: Nearly didn't recognise you, nice new avatar

cyberbob

ses6jwg wrote: »

So they are going to kick me off with 450+ 100% feedback and 4 1/2 stars on 17 DSRs

yeah... ok :rolleyes:

No but you wont get as many sales or such good prices as you will be so low in the search standings. If they keep going down you will be suspended. All you are managing to do is exclude yourself from the customer base. Its your decision but only an idiot wouldn't address a situation that they can do something about so they can earn more money.

If you wish to continue selling with any success on ebay you need to look at the effect DSRs can have on you. But given your attitude I doubt you will and it'll just be one more poor seller leaving ebay which hey is a good thing

victoriajayne1987

stevew8975 wrote: »

Your listing on 320457251417 says it will go first class recorded, and will arrive in 3-4 days - no wonder the buyer has the hump with you!

wow absolutely!! now leaving it this long and then only posting second class is awful, but with this new info of the buyer paying for first class, this is abissmal!!! i cannot believe u left it 3 working days and used a lower postage ses6jwg. thats disgusting service. you slowed their parcel down by almost a working week, because of your laziness and lies. you should be ashamed of yourself. have u told the buyer u only sent second class?! i will definately not buy anything from you!!