ASDA ruined my flooring! What next?

leona71

Jem8472 wrote:

have you thought about going to the people that supplied the flooring? to me it sounds a bit odd that it would warp that easily. What would happen if you came in from work wet and water from an umbrella went onto it?

The damage was done at the enterance to my living room/hall, so what i think happened was the juice ran from the laminate to the join in my living room carpet and ran under the boards hence the warped flooring. A litre of water doesn't come off your umberella!! A puddle is wiped up quickly. Half of a 2 ltr bottle poured onto my flooring and was left to go into the joins. It didn't look too bad immediately afterward but the next day it was terrible, my vestibule door scraped against the floor and was damaging my old victorian door!

It's not the floorings fault, it's Asdas! I've had a flooring expert up to inspect and to give a report to Asda....which they ignored too.

tee_pee_2

trust me no tests will have been done on the bottle- and I am 99% certain it has been mislaid. So put it in writing and ask for the bottler back as you have made enquires and wish to have tests done on it yourself. It may jolt them into a panic if they think you want the bottle back. Also ask for a copy of any tests they have done on the bottle.

Do not let it drop. I had to go to court when I worked there against avleach complaint and it was scary. ASDA won but only because the guy was reallly pulling a fast one. But they hate the publicity, so don't let it drop. Keep all your letters and always write to HO to the most seniour person. IN fact find out who the chief exec is now and write to him, really pull the stops out. ie devastated at the way you have been treated, shopped at ASDA for many years. thought the on line was ace- etc etc, I would even go as far as to go the Dr's get a sicj=k note for stress and tell them this whole incident has become v traumatic and it is making you ill and all you want is your laminate in the same condition it was in before the ASDA van came along.

Keep us posted.

leona71

tee_pee wrote:

trust me no tests will have been done on the bottle- and I am 99% certain it has been mislaid. So put it in writing and ask for the bottler back as you have made enquires and wish to have tests done on it yourself. It may jolt them into a panic if they think you want the bottle back. Also ask for a copy of any tests they have done on the bottle.

Do not let it drop. I had to go to court when I worked there against avleach complaint and it was scary. ASDA won but only because the guy was reallly pulling a fast one. But they hate the publicity, so don't let it drop. Keep all your letters and always write to HO to the most seniour person. IN fact find out who the chief exec is now and write to him, really pull the stops out. ie devastated at the way you have been treated, shopped at ASDA for many years. thought the on line was ace- etc etc, I would even go as far as to go the Dr's get a sicj=k note for stress and tell them this whole incident has become v traumatic and it is making you ill and all you want is your laminate in the same condition it was in before the ASDA van came along.

Keep us posted.

Thanks, you have been very helpful. I will certainly write back again asking for the bottle back. I mean really I bought the bottle and gave it to them to test, they really should give me it back as it belongs to me. So i'll try that and see what they come up with.

I sent an email and letter to Andy Bond who is the President of Asda, yes i aimed high!! Also i found out that the man i was originally dealing with Mr Presely was actually a customer services advisor and not a Manager like he said he was. I phoned reception and asked for his job title.

Received yet another call on my answering machine when i came back from work today and low and behold i have to write all my details down once again to some other person that's dealing with it. It's all a joke! How many times do i have to put this all down in writing, it's beyond me all this!!

I'll keep you informed with this and how i get on.

Leona

shelly

Just found this thread and I'm with the other posters who wonder if the floor isn't as good as you think it is. We have middle of the range laminate in our kitchen and I came home from work one day to find the washing machine had leaked all over the floor. The water had gone under the laminate as the laminate only goes just under the edge of the washing machine. Wasn't alot we could do about it after we had mopped up the water on top of the floor. We wedged a few phone books under the edge to lift it a bit to let it dry underneath and its fine now. No lifting or warping at all. The water had been on/under it all day as I put the machine on before I left the house, and didn't get home till the end of the day.

leona71

shelly wrote:

Just found this thread and I'm with the other posters who wonder if the floor isn't as good as you think it is. We have middle of the range laminate in our kitchen and I came home from work one day to find the washing machine had leaked all over the floor. The water had gone under the laminate as the laminate only goes just under the edge of the washing machine. Wasn't alot we could do about it after we had mopped up the water on top of the floor. We wedged a few phone books under the edge to lift it a bit to let it dry underneath and its fine now. No lifting or warping at all. The water had been on/under it all day as I put the machine on before I left the house, and didn't get home till the end of the day.

Well i could explain myself until i'm blue in the face! It's as simple as this, the laminate was fine before Asda arrived. It was laid roughly a year before that and it seemed fine with small spills etc.

Someone is at blame here and i really don't think it is the flooring Company. Broken juice bottle etc etc. Without that bottle of juice this would have never have happened and my floor would be fine.

Leona

cpu

I'm genuinely surprised at the amount of posters who have commented on the quality or type of the laminate.

Surely this is completely irrelevent?

I'm not big on consumer stuff, bu if damage has been caused to your property through none of your own doing, no matter whether it is the cheapest of the cheap or the most expensive quality range on the planet, then it's not unreasonable to ask for your property to be returned to it's original state....regardless of anything else.

Continually mentioning how surprised people are that this damage was caused or how good their own flooring is makes me wonder if people feel the OP is lying or exaggerating?

Incidentally, I've laid laminate in our dining room recently and the packs were mid range in quality. There was a warning printed on the label about how small spills should be wiped immediately and that pools of liquid could cause warping if the liquid seeped between the joins.

Just because this hasn't happened to some, doesn't mean it can't happen at all, otherwise why would the manufacturer's print a warning?

I deliberately chose mid quality stuff as my lad is clumsy and I expect the laminate will have many a drink dropped on it and will need replaced sooner rather than later.

No idea what to advise, sorry. I just don't get all the shouldn't have caused damage posts.

Gorgeous_George

Perhaps the flooring wasn't fit for purpose?



GG

leona71

cpu: Thanks, I'm glad you said that.

Until people actually see the floor they would know what i mean!

I suppose it's just Society in general, people are quick to judge and sometimes accuse. I feel no offence as i know the truth of what happened. That's why i'm sticking to my guns.

The flooring was fit for the purpose but obviously not fit for a litre of fizzy juice soaked into the floor....simple as that.

Leona

Jem8472

Gorgeous_George wrote:

Perhaps the flooring wasn't fit for purpose?



GG

thats what I was saying. it could of been caused by Asda but the floor could have been of substandard quality. A bit like when you buy anything you expect it to last a reasonable length of time. It was just a thought that you if you are trying to get asda to pay you could try it on with the flooring company as well.

as Tee Pee said about saying its making you sick and all that. Not that I agree with doing that because I think it is one of the many problems with society.

shelly

I didn't mean to offend and I certainly wasn't implying I didn't believe the OP, just putting across another POV.

Think of it this way, what if you yourself knocked over a glass of said fizzy juice. Couldn't clean it up immediately for whatever reason, but when you did clean it up the floor was badly warped. Would you leave it and accept it was your own fault or would you start thinking maybe the flooring wasn't up to scratch?

I believe Asda has some responsibility as obviously a bottle was faulty, but not sure if the fault lies entirely with them.