ASDA ruined my flooring! What next?

leona71

I know there are a lot of different types and standards of laminate flooring, the flooring i have seems to be great with spills when mopped up right away. I have another little small patch in the back hall and my daughter spilled some juice which i didn't spot straight away, the next day the joins of the laminate were swollen and warped (like a small raised circle). I read the instructions and it quoted to mopp up straight away. There was a year guarentee which ran out, the flooring is LOC and i'm not sure of the make. I know it cost far more to actually lay the flooring than it did to buy the stuff, our expensive mistake really! We were £750 to buy and get the floor laid in our hall (which is massive by the way!).

At the end of the day Asda are probably thinking along the same lines as most of you are....'the flooring is sub-standard". That's probably the main reason why i've waited so long to get any sort of results.

It wouldn't surprise me if we have to pay up ourselves for replacement flooring but at the moment i'm sticking to my guns with Asda as it was their faulty bottle that caused all this bother!

Next time round i will get Pergo or Amtico flooring with a triple life time guarantee.

Leona

scheming_gypsy

leona71 wrote:

The flooring was fit for the purpose but obviously not fit for a litre of fizzy juice soaked into the floor....simple as that.

Leona

That could be why people has mentioned a problem with the floor. By 'a litre of juice' most people would think fresh or cordial. Speaking personally i've never heard of 'pop' being called juice so a bit of water mixed with flavour or freshly squeezed fruit wouldn't expect to cause damage to a floor but when it's fizzy pop / coke / lemonade etc then it sounds a bit more possible (well, it !!!!ed your floor up so it is possible).

juno

scheming_gypsy wrote:

That could be why people has mentioned a problem with the floor. By 'a litre of juice' most people would think fresh or cordial. Speaking personally i've never heard of 'pop' being called juice so a bit of water mixed with flavour or freshly squeezed fruit wouldn't expect to cause damage to a floor but when it's fizzy pop / coke / lemonade etc then it sounds a bit more possible (well, it !!!!ed your floor up so it is possible).

My fiance's dad called milkshake "juice" the other day!

leona71

juno wrote:

My fiance's dad called milkshake "juice" the other day!

A lot of us Scottish folk call fizzy drinks 'juice', i've never called it pop.

Do you want some juice - could be anything from fresh orange to fizzy diet coke.

WestieFan

All I would like to say here is that Asda's customer service, from stores to the Head Office is absolutely appalling. I had a problem with a faulty dvd player. I was treated like an absolute idiot, had 3 or 4 of them round me in an intimidating fashion. When I told them I had asked a friend who is an electronics engineer to have a look at it, and had confirmed it was faulty, one of them said that these guys don't have a clue and I needed to phone their helpline.

When I wrote to their HO to complain I was sent a very arrogant reply and again given the helpline number.

All I can say is fight fight fight them. They need to stop getting away with this. But - don't discuss anything on the phone, insist they put things in writing.

leona71

WestieFan wrote:

All I would like to say here is that Asda's customer service, from stores to the Head Office is absolutely appalling. I had a problem with a faulty dvd player. I was treated like an absolute idiot, had 3 or 4 of them round me in an intimidating fashion. When I told them I had asked a friend who is an electronics engineer to have a look at it, and had confirmed it was faulty, one of them said that these guys don't have a clue and I needed to phone their helpline.

When I wrote to their HO to complain I was sent a very arrogant reply and again given the helpline number.

All I can say is fight fight fight them. They need to stop getting away with this. But - don't discuss anything on the phone, insist they put things in writing.

Did you get things sorted out with your DVD player?

I am by no means stupid and that's what three seperate people from their head office made me feel like. Questioning and interrogating me over the phone about my floor. One person even asked if there was a pin hole in the bottle! I was appalled at this comment and the whole phone call made me in a bad mood all day. I agree thou, Asda seem to have a funny way of dealing with things. Their standards in Customer Services are very low and yes they made me feel like i was real dumb! I really don't think they care about helping folk like us thou as we are just a drop in the ocean to their mega mega yearly profit margin.

Leona

tee_pee_2

leona

Any joy yet from ASDA?

Jays

leona71 wrote:

A lot of us Scottish folk call fizzy drinks 'juice', i've never called it pop.

Do you want some juice - could be anything from fresh orange to fizzy diet coke.

My scottish SIL calls it 'jaggy juice'??

leona71

tee_pee wrote:

leona

Any joy yet from ASDA?

Nope none at all, i wrote a letter to the Manager Head office and the guy i was dealing with on Friday, asked them to replace or repair the damage etc and to reply within 10 days or else i will be taking this further. Court etc. Trading Standards told me i have a case and also to ask for my bottle back which is not an unreasonable request. Will wait and see...

I'll keep you posted.

Asda is just a waste of space.

Leona

leona71

Jays wrote:

My scottish SIL calls it 'jaggy juice'??

Gee never heard of that one. It's different i suppose....