Sold iPhone Buyer wants Refund saying its faulty - Advice Please.

mediahelp

People are suggesting that you hold off for the deadline for the guy claiming back from Ebay/Paypal but you are not going to get away with that. Whatever people are saying, this guy is a foreigner and a scammer.

I suggest that you contact Ebay/Paypal yourself and log a complaint - with the basis of your complaint being that the customer is suggesting your goods were faulty but cannot provide proof. As everyone has said here, if he had went to O2, he would atleast be able to give you a copy of the report or advise what shop he went to.

Reporting this buyer before he starts a claim is a clear suggestion from you that you are genuine and gives you a much better chance of succeeding.

alison999

Can you tell by just looking at it that its been hacked into or whatever you call it?

If so, get him to send you a picture of the phone

Millionaire

ckerrd wrote: »

From what you have posted here - this is not what he wants. He has burgered your phone and wants his money back.

Yes, he is totally un-interested, he ignored all my questions about the O2 shop he visited that allegedly said it was faulty and just repeats that he wants a refund.

mediahelp wrote: »

I suggest that you contact Ebay/Paypal yourself and log a complaint - with the basis of your complaint being that the customer is suggesting your goods were faulty but cannot provide proof. As everyone has said here, if he had went to O2, he would atleast be able to give you a copy of the report or advise what shop he went to.

I might do that, I'm not sure what the best next step is.:think:

peter_the_piper wrote: »

Yep, he's guilty. Unfortunately you are not going to get much further with him. When he does tell him what was said above and wait for the return, and then check it thoroughly.
Don't pay for him to return it and don't suggest how he does it.

Should I tell him to return or should I let it go to disputes? That is what I'm not sure about now. I'm going to get my first ever neg either way, in 7 years of ebaying.

I am thinking of contacting ebay via Email and explain the scenario or is it better to contact PayPal?

pinkshoes

I would phone ebay immediately, and ask them what to do. Tell them you think he's tampered with the phone. See if they will agree on him having to take it to an O2 shop to be looked at, and issuing a report stating it's faulty.

If you end up getting a phone back that's been jailbroken, you always have the option of small claims court, which is easy to do, and it'll be easy to prove he jailbroke the phone.

Don't worry about the neg. Just reply to it calmly stating the facts. No buyers will care!

jasmineswhiskers

ckerrd wrote: »

From what you have posted here - this is not what he wants. He has burgered your phone and wants his money back.

I know it's not much help but everyone is guessing that the buyer has broken the phone. My thoughts would be more along the lines that the phone is perfectly fine and he will keep this and send back something else (box of rubbish etc). Surely you wouldn't tamper with such an expensive pone if you didn't know what you were doing.

Millionaire

Anyone know how Distance Selling Regulations affect this?

I'm a Private Seller
It's a Secondhand Item
Contract was made on the 24th Nov when he won
Phone was delivered and signed for on the 27th Nov
No contact from the seller till the 8th Dec - thus 11 days before first contact.
I did mention it was "fully working and in immaculate condition" (I know it was because I was using it)

I have read that the cooling off period is 7 days after that the onus is on the buyer? Though I don't know is it applies to me and if it effects me on a secondhand item or if it makes sense at all.

As its under warranty has he missed the boat on getting me to do a warranty return than himself?

Sorry for all the questions, you have been great.:D

pulliptears

jasmineswhiskers wrote: »

I know it's not much help but everyone is guessing that the buyer has broken the phone. My thoughts would be more along the lines that the phone is perfectly fine and he will keep this and send back something else (box of rubbish etc). Surely you wouldn't tamper with such an expensive pone if you didn't know what you were doing.

Jailbreaking is fairly easy to be fair, even for a novice its a simple list of instructions. If he has bricked the phone again, there are ways it can be restored to factory settings.

Something to consider, a lot of phones can have their IMEI's changes, that is when they are lost/stolen and blocked by provider its a fairly simple task to go into the phone and swap the IMEI for one belonging to an old Nokia for example. With iphone 3g and 3gs this isnt possible. There is only one way to change the IMEI and its a very very complicated piece of coding only someone with a degree in computing would even contemplate.

What I'm trying to say in a roundabout way is, if your buyer has come across a stolen/lost iphone there is nothing he can do with it. It would be very easy to rely on a seller not making copies of the IMEI and then exchange the phone...

peter_the_piper

I'm afraid that this type of buyer makes me feel like being as sneaky as them (I'm not normally like this). I would very nicely ask him to send the item back (being ultra nice would confuse him) and tell him that once I have checked out the security markings, imei and serial numbers then I would refund him. I would use a private email if available. I would not suggest how he sends it back in the hope he will not send it back trackable.
This will give you time to get the set checked and then looked at by O2.
I am not suggesting you do this only how I would approach this.

pulliptears

peter_the_piper wrote: »

I'm afraid that this type of buyer makes me feel like being as sneaky as them (I'm not normally like this). I would very nicely ask him to send the item back (being ultra nice would confuse him) and tell him that once I have checked out the security markings, imei and serial numbers then I would refund him. I would use a private email if available. I would not suggest how he sends it back in the hope he will not send it back trackable.
This will give you time to get the set checked and then looked at by O2.
I am not suggesting you do this only how I would approach this.

Agreed. I think I'd mention my habit of marking with smart water

peter_the_piper

Yep, some insurance companies insist on this so you would do an iphone wouldn't you.