Sold iPhone Buyer wants Refund saying its faulty - Advice Please.

cats!

Is a phone more vulnerable to bugs and viruses after "jailbreaking" though??

pulliptears

cats! wrote: »

Is a phone more vulnerable to bugs and viruses after "jailbreaking" though??

Jailbreaking can fix some of the bugs in the software actually and its no more vulnerable than a standard phone, there is rumour of a virus attacking jailbroken phones but to be honest its exceptionally rare and wont affect you if you have changed the user password into the phone from the one Apple sets as standard.

There is a lot of rumour and falsities about jailbreaking mainly because Apple would like to discourage it.

Some interesting info here:
http://thebigboss.org/why-jailbreak-iphone/

Louby-Lou_2

I had to return a faulty watch to germany I was not refunded postage also I was not refunded until it had been checked and deamed to be faulty hope this helps . I was refunded the origional postage fees though.
Good luck.

scottishmickey

have you received the iphone back yet?

INT1

Apples warranty is so comprehensive, not sure why the buyer has contacted you?
If he takes it to an actual Apple retailer, they tend to give it a test then and there and replace up front.

Jailbroken phones can be reversed.
Also o2 have now offered to unlock their o2 phones for free.

elfen

Tell him you will only issue a refund once a) the item has been received, b) you'e checked the IMEI and serial numbers, and c) checked for any damage with your records and by taking it to the Apple Store. Let him know it may take a few days to get a report, so he will have to wait. He can't force it if you've given clear information on your procedures.

Steel_2

custardy wrote: »

and then what? what would you do with this witness?

Depending on the value of the item, direct the police to them for a witness statement when I report the buyer for theft.

For small items I probably wouldn't bother, but for an iPhone.....

Oneday77

I am guessing it hasn't turned up yet.
The language used by the the buyer does have a broken english vibe to it. Most people would know to say sent rather than send. As far as this being a BNP forum, I beleive where a previous poster was coming from is that most mobile phone fraud on ebay is committed by 'Foreign' Individuals. Unfortunately Tar and brushes do go together, a bit like plastic chairs and football violence abroad.
I get teh feel that the buyer wants the refund regardless of you getting the item. Also they raised a paypal claim after it was posted back going by the timing and they expect the refund there and then.
This will either turn out to be a huge scam that doesn't win or the OP will be screwed over by Paypal.

cyberbob

You know there's always the chance that there is actually something wrong with the phone and the buyer is genuine. Just a thought we only hear one side of every story here from one perspective

steven_garner

Oneday77 wrote: »

Most people would know to say sent rather than send. QUOTE]

Actually a very common typo - i do it myself all of the time