BT Connection Charges (merged threads)

espresso

Heinz wrote: »

The times they are a-changing ............(allegedly).

http://forums.moneysavingexpert.com/showthread.html?t=729049

Well it's long overdue if it is the case now. Their "The small print" document (Full Terms and Conditions) here was last modified on 17/12/2007 but the website no longer seems to mention that a BT line is required, as it did previously.

Adele2811

I hope someone can help me?

I am currently living in a rented flat where i have been for 8 months. I am moving to a new flat in about 6 weeks.

I have a 12 month contract with BT which I will be ending early, however from what I have read on here I presume that I won't be charged for this asI want to remain with BT at the new flat and I think that I will just have to commit to a new minimum contract? If someone could confirm this to me then I would be really grateful.

Second, if I need to have a new connection at the new flat (I'm not sure if I will yet, I am going round there with my phone to check tomorrow!), am I likely to be eligible for the half price line connection offer even though I am not a 'new' customer?

Thanks in advance!

Adele

BritBrat

I have a 12 month contract with BT which I will be ending early, however from what I have read on here I presume that I won't be charged for this asI want to remain with BT at the new flat and I think that I will just have to commit to a new minimum contract? If someone could confirm this to me then I would be really grateful.

I think you are OK, as my Daughter just did the same thing (House move).

Second, if I need to have a new connection at the new flat (I'm not sure if I will yet, I am going round there with my phone to check tomorrow!), am I likely to be eligible for the half price line connection offer even though I am not a 'new' customer?

Plug the phone into the socket in the new flat, listen for a dial tone and if you get one dial 17070 and it should tell you the number.

If it does then reconnection should be free.

If there is no dial tone you will have to pay for it £125 or less if you take a 18 month contract.

Others more knowledgeable than me may be along soon to confirm or otherwise what I have said.

advent1

BritBrat wrote: »

I think you are OK, as my Daughter just did the same thing (House move).



Plug the phone into the socket in the new flat, listen for a dial tone and if you get one dial 17070 and it should tell you the number.

If it does then reconnection should be free.

If there is no dial tone you will have to pay for it £125 or less if you take a 18 month contract.

Others more knowledgeable than me may be along soon to confirm or otherwise what I have said.

Yeah thats correct Brit :T

WillD_2

I phone BT to get reconnected 4 DAYS after the last tenant cancelled their account. The line had already been ceased - £125 and a 12 month contract needed. To top it off, on the same day, BT sent the previous tentant a letter to say they now have free weekend calls, that's how recently they cancelled, they are still in the BT marketing system.

Today, I lodged an offical complaint with Ofcom. They were helpful and said that it shouldn't be ceased within 3 months but that this is only a rule of thumb and there's no rules on it. So Openreach can pull out your wires the day after a cancellation forcing the new occupiers to pay up to plug them back in again.

I tried the phone co-op, they charge £116 and they said it happens all the time on busy exchanges.


Ofcom said that it might still be that I actually need an 'installation' but you have to agree to pay it if it is needed. BT don't give the choice to say no if it is, and how am I going to know if it was needed or not as there's no home visit?!

I think it absolutely sucks, its profiteering. There must be a simple rule: a line must remain active for at least 30 days after a cancellation to give the new occupier time to request a reconnection.

I want to go to Tiscali for their TV services, but they don't provide new connections so will have to pay the £125 + £70 = £195 just to get back to where I should have been. ah, just horrid.

Please complain to Ofcom, it only takes 5 minutes and they might just do something about this. phone them on 020 7981 3040 or 0300 123 3333

sappleton

Hi, wondered if someone can help

I ordered a bt line last week to be setup, they told me it would cost £124.99 as there wasn't an active line. they were due to setup the line tomorrow

yesterday I tried plugging in a phone and found there was a dial tone. I was able to make and recieve calls and even dialled 1571 to test whether it was a bt connection and it is.

So today i have cancelled the order. I have then tried to order broadband but when I type the phone number in it doesn't recognise it. What should I do next? as I know if i ring bt again they will probably try and charge me £125 again, should I still have to pay this?

I was thinking of trying to order a new line from that line if you understand

Heinz

I'm confused. You ordered a line. BT had the line connected (proved by you using the line to make calls) but then you cancelled the line.

My calculations are that I think you're going to be charged £124.99 for the connection, £70 for breaching the 12 month initial contract and £124.99 to have a line connected again.

Why on earth did you cancel the line after BT had had it connected as you asked?

sappleton

Heinz wrote: »

I'm confused. You ordered a line. BT had the line connected (proved by you using the line to make calls) but then you cancelled the line.

My calculations are that I think you're going to be charged £124.99 for the connection, £70 for breaching the 12 month initial contract and £124.99 to have a line connected again.

Why on earth did you cancel the line after BT had had it connected as you asked?

no i ordered the line last week, they were meant to connect it tomorrow (you are allowed to cancel 24 hours before they come)

i cancelled because i could already hear a dial tone so why should i need to pay £124.99 if it already works

Heinz

sappleton wrote: »

no i ordered the line last week, they were meant to connect it tomorrow (you are allowed to cancel 24 hours before they come)

i cancelled because i could already hear a dial tone so why should i need to pay £124.99 if it already works

I'd agree that, if there was a dial tone* at the time you ordered, reconnection should be free - but you're saying the dial tone appeared afterwards.

It sounds to me as though the reconnection was done at the exchange and didn't require a home visit (highly likely in most cases) so the fact that it was done a day earlier than you expected is irrelevant.

* Ceased lines often retain a dial tone (that is the case on a line at an empty house I have on the market at the moment) but incoming and outgoing calls are still not possible. Dialling 17070 identifies the circuit and is handy for ordering the reconnection (and identifies the line as being in a ceased but not disconnected state and, hence, [normally] being eligible for free reconnection if it's a BT line).

sappleton

Heinz wrote: »

I'd agree that, if there was a dial tone* at the time you ordered, reconnection should be free - but you're saying the dial tone appeared afterwards.

It sounds to me as though the reconnection was done at the exchange and didn't require a home visit (highly likely in most cases) so the fact that it was done a day earlier than you expected is irrelevant.

* Ceased lines often retain a dial tone (that is the case on a line at an empty house I have on the market at the moment) but incoming and outgoing calls are still not possible. Dialling 17070 identifies the circuit and is handy for ordering the reconnection (and identifies the line as being in a ceased but not disconnected state and, hence, [normally] being eligible for free reconnection if it's a BT line).

i had a dial tone before i ordered, i just hadnt checked it. they said it would take an engineer to come round (saturday) costing 125, i have cancelled this and i still have a dialing tone