BT Connection Charges (merged threads)

missk249

yup. thats right. you take on the damn 12 month contract, nd even if you move out after 6 months, you still have to pay the remaining 6 months rental!

Genie

ok, after reading many posts here and the Telegraph article, am now totally confused.

Simple Question: I'm move into a new house next week. The previous owners had BT and will presumably cancel their contract on the last day. When I move in and phone BT for a new line, do I have to pay £125 or not?

Should I contact BT now, before I move in, or only after I have moved in?

Heinz

If you can get the current occupants to tell BT of their date of moving out and that the incoming owner will want to take over the BT line immediately, you should not be charged.

wat_2

I hope i am posting in the right place. I need some advice. I have been with talk talk for some 18months but needed another number into my line. BT said they could provide this call sign feature so i agreed a contract with them. When the paperwork arrived i tried to instigate the feature to be told they no longer do it. I cancelled my contract well within the 7 days and was still with Talk talk. I told talk talk i had cancelled BT. Upshot is BT took the line anyway and the first i knew was a bill from them. Spoke to accounts who after some investigation agreed i had in fact cancelled with there options department and customer services but that information had not been fed into all the systems.From that day i was informed i was no longer a BT customer. Yes you guessed it they switched my line off and insist the only way i can now get a service is to go back to BT and tie in for a period of 12 months., Talk talk say at this stage there is nothing they can do about it. I have tried to go to complainants with this problem but any request is met with a long wait and ultimately i am just disconnected. I have spent hours and hours on the phone. Any advice would be gratefully accepted. This cannot be legal, can it?

Genie

Thanks Heinz.

If I take over their line do I also get their number, or a new one?

south_paw

Arrraaaagghhhh! BT are seriously badly run.

After much reassurances via the call centre at BT on three separate occasions, that my newly connected landline would not be charged. Since the line was live and the fact I'd called 17070 to check what my phones number was. It was a flat that had 3 other tennants in the past. And no, it never had any other provider installed in the house.

At the same time (in order to get an email receipt of same said reassurance) I emailed BT to get confirmation of what the people at the BT call centre had told me. only to get three separate emails from BT Billing department that state that I was going to get charged!!!!!

I've already tried to access my bill online. Just like I'd been told at the call centre...I only had my first quarterly linerental on my bill. And we all know how BT wont let you pay the charge in installements. That you have to pay the charge all at once in your first bill. Well it aint there!!! There is NO CHARGE according to my online bill and the call centre reps!

Moving my AOL broadband to the same address seems to be alot less hassle than getting someone in BT to NOT contradict another staff member.

I'm tempted to call BT to ask for a supervisor to get them to confirm again that my phone bill WILL NOT go up to £150.00 (charge and linerental)!!!

I mean COME ON...even after they switch the line on the two departments are assuring me then another is scaring the utter CRAP out of me.

The email says that even if the technician goes to the exchange to switch you on it costs £124.99! the charge is not just for house calls to do wiring.

I'm not in a new build! I'm not the first tennant!! I've got a live master box from BT that has never been disconnected!!! My line was live and not ceased!!!!! I did NOT get any wiring done or maintanance on the line and no-one came to my home!!!

This is utter rubbish. AOL can transfer my broadband for free. But BTs billing department says I've to get charged £125 quid to do the equivelent!!!

I'm so annoyed I could nearly chew off my top lip in frustration. LOL

Kelly

BritBrat

It's about time the regulator looked at the connection monopoly and opened it up for competition, I bet a few employees in BT could start a buissness installing and activating lines far cheaper than £125.

SapperGB

Im in exactly the same boat as a lot of people here with regards to BT.


I was a customer for a great many years, i used an ISP called bulldog on my BT line. Eventually Bulldog offered free line rental to its customers and of course i snapped up the offer.

After around 9 months bulldogs broadband service went down the pan. i cancelled the subscription in writing giving the required notice of 30 days.

To cut a long story short a small war between myself and bulldog was undertaken, them trying to charge me hundreds of pounds (although i didnt owe them a penny). They even tried to set up the old direct debit without my authorisation.

Anyhow i needed internet access, bulldog refused to release the line, so i went cable.
Eventually bulldog gave up and released the line, i would say around a year ago.

Virgin have now gone down the pan as an ISP and ive decided to move back to BT.

I called BT and told them i wanted to 'come back to BT' their response was that its now a dead line and i would need to pay £125.

I tried a few different departments including the broadband helpline but didnt get any joy.

HOWEVER...

When i called the number on come back to BT webpage 0808 100 7722 i explained what had happened and asked if anythong could be done to avoid the charge.

I was then told of a current offer on new lines.

we all know that we undertake a 12 month contract with BT, however if we agree on an 18 month contract the connection fee is given at half price.

£62.50 sound better?

You betcha!

FannyHill

Sounds better than £125 but I'm not a lover of long contracts.

What if you have to move house withint 18 months you're back to paying money for a line you no longer have.


I'd like to have internet and phone either by sat or wireless on the roof connected to a base station or using 3G mobile etc anything to get away from BT.

Suppose they all have long min contracts as well ?????? :rolleyes:

Sending signals down an old copper wire seems so old hat nowadays they were OK years ago but we are now in the 21st century.

Moffatt

Any communications provider can request a line provision to one of their customers from Openreach (the company that owns the copper pairs from the exchange to the customer) at the charge levied by Openreach.