BT Connection Charges (merged threads)

careym

Any update on what they told you cable donuts?

frustratedcanuck

cabledonuts wrote: »

Is this rebate that Sky offer for new customers only? Are you having your Sky installed as a new customer having just signed up to a new 12 month contract and about to move to a new property or are you moving to the new property whilst still in your 12 month contract? I am on hold to Sky as we speak now and the first customer services operator has just advised me that this is for new customers. I asked her to check this and she is putting me through to sales so I can ask them.

I am having my Sky installed as a new customer. I have already moved into my very first place in the UK (and living without phone/internet/TV for 2 weeks so far!). The lady I talked to at Sky didn't mention whether this rebate was for new customers only, so I can't give you any more information.

Joyful

Hi
I called BT on my Son's behalf. I advised there was a BT socket but they said it never had BT at the property. I advised my Sons flat was mixed up with the next doors number ( deeds and all) so asked was it possible that they were referring to next door. They advised not and arranged an Engineer out to install a line. When he called he advised there was a line and left within 5 mins.

BT now say my Son has to pay for the installation as an Engineer called out.Is there any way to contest this?

cabledonuts

careym wrote: »

Any update on what they told you cable donuts?

Well, the whole thing went went like this. I rang Sky and got through to their Indian call centre. I asked if it was true that Sky will refund my BT connection fee and was told this is not correct. I asked her if she was sure about that and she put me on hold to check. Came back to me, asked me if I had broadband with Sky and I said yes so she said she will put me through to the relevant department. Was now speaking to customer service in UK. I asked the operator and she said she'd not heard about Sky paying this fee for customers. She said she will check. Put me on hold then came back and said she has spoken to a colleague and was told this is for new customers only. She didn't sound too convinced so I wasn't happy to take this is as final so I asked her to find out for definite. She said she would check with the sales team for me but she ended up on hold to them for 10 mins - she kept asking me if I was ok to hold so I just kept saying yes. In the end she just said she needed to end the call but will put me through to the sales team so I can hold whilst in the queue for them. Anyway, the length of the call got to 25 mins so I decided not to wait on hold any longer seeing as I'd rung an 0870 number (which p*sses me off no end seeing as I get free calls to 01/02 numbers). Ironic that the company you have your calls through give you free calls to 01/02 numbers when you need to ring said company up you have to pay as their number is an 0870 number! I decided I'd post on here to see if anyone had been offered the refund as an existing customer before I ring Sky again on Monday. The more I think about it the more sense it would make from Sky's point of view to only pay this fee for new customers. You place your new Sky order then ring back later to say you want to cancel because BT want to charge the fee so as Sky won't want to lose your new business they offer to pay the fee. Existing customers tied in to a contract then Sky can refuse to pay the fee and as you're in a contract you can't just close your account which they know. You're kinda stuck. But, what goes around comes around. At the end of the 12 month contract when you ring up and say you want to cancel the account and they ask why (which they always do and start going on about 'offers') you simply say, well remember back in November when you wouldn't pay my BT connection fee... Then maybe you have some bartering power - well Sky, if you want me to remain a customer for another 12 months you can reimburse me that connection fee otherwise bye Sky hello cable.

FannyHill

Joyful wrote: »

Hi
I called BT on my Son's behalf. I advised there was a BT socket but they said it never had BT at the property. I advised my Sons flat was mixed up with the next doors number ( deeds and all) so asked was it possible that they were referring to next door. They advised not and arranged an Engineer out to install a line. When he called he advised there was a line and left within 5 mins.

BT now say my Son has to pay for the installation as an Engineer called out.Is there any way to contest this?

BT are getting so aggressive now with their fees and seem to want to charge everyone everytime and engineer is called out.
They wanted to charge me (although this was a broadband engineer) even though my equipment and wiring is perfect.

You'd think Ronnie and Reggie were directors at BT. :rolleyes:

Soukaikan

Hi everyone,

New to the forum and haven't had a chance to read the threads on this particular side of the side, but thought I could pose my question here if it's ok?

I'm moving out in the week or so, and have been fortunate that my landlord is paying for the activation of a new land line in the new-build apartment I am going to be renting. I tried to get him to pay for the line rental, broadband and so on and include the broadband cost in the rent but he was having none of it.

I have 2 questions; 1. How long does it normally take for activation of a landline in a new build proprty?

2. Is it possible for me to order the braodband and bt vision package to be installed by the same engineer on the same day he activates the point? Or do I have to wait until the line is active before ordering any services/line rental/broadband etc......

I need the broadband in the next 2 weeks for my work, and if this is possible it would cut a load off the installation lead time. I have asked several people at bt's call centre and wasted a lot of time on hold to get varying answers, as I have read is not unusual.

The only problem I can envisage is the orders being by placed by two separate people and data protection, which is fair enough in this day and age, but doesn't help my situation.

Maybe asking too much, but you are probably the best chance of getting a clear answer without being put on hold for 40 minutes to be told you are through to the wrong department :mad:


Thanks guys......

gt94sss2

Soukaikan wrote: »

I have 2 questions; 1. How long does it normally take for activation of a landline in a new build proprty?

When you call and arrange for an appointment - they will tell you when the line will be activated.. it depends on how busy BT are in your area.

2. Is it possible for me to order the braodband and bt vision package to be installed by the same engineer on the same day he activates the point? Or do I have to wait until the line is active before ordering any services/line rental/broadband etc......

I need the broadband in the next 2 weeks for my work, and if this is possible it would cut a load off the installation lead time.

It is possible to have ADSL and the telephone line installed at the same time - this is called a 'simultaneous provide' order.

Normally, to arrange this you have to tell your ISP and arrange your new voice telephone line installation via them as well. You mention BT Vision, so I presume you plan to get BT Broadband - in that case call BT Broadband and ask them to arrange it (other ISPs also offer 'simultaneous provide' orders)

If your landlord plans to pay for the new landline - just see if he will refund you the £124.99 installation cost of a new BT voice line if you arrange it all.(all the contracts will then also be in your name)

Otherwise, BT will first install a voice line and then you may need to wait 24/48 hours before ordering ADSL/broadband/BT Vision

Regards
Sunil

Len_Beach

Evening guys,

I've just read through some of the posts, it's good to see so many like minded people who are disgusted with BT's charging structure.

My question has probably already been answered but I haven't been able to find it. My new build house has phone points in every room and a main BT branded phone point on one wall in the living room. This all appears to be connected when you whip the cover off.

When I called BT last week oblivious to the fact that there was a box on the wall already, I was informed of the 124.99 installation fee. Could I now call them and inform them that there is a box already installed thus avoiding the fee or is there more work involved?

Cheers

gt94sss2

Len_Beach wrote: »

My question has probably already been answered but I haven't been able to find it. My new build house has phone points in every room and a main BT branded phone point on one wall in the living room. This all appears to be connected when you whip the cover off.

When I called BT last week oblivious to the fact that there was a box on the wall already, I was informed of the 124.99 installation fee. Could I now call them and inform them that there is a box already installed thus avoiding the fee or is there more work involved?

I'm afraid you will have to pay a connection/installation fee to BT (or whoever else you decide to join).

This is because in the case of 'new builds' Openreach (the part of BT which install lines) and/or the developers will have largely 'pre installed' a new line on the assumption that a person living there will want to use the telephone line and its better to do this work while the property is being built then fit wiring afterwards..

However, the developers never pay Openreach for this - so the first person who moves in and wants to use the telephone line has to pay the connection/installation charge.

For what its worth BT are currently offering half price connection if you agree to keeping your line rental with them for 18 months and make 10 calls per month/30 per quarter via them.

Regards
Sunil

Ging84_2

I dont understand there seem to be several posts saying that you can just pay the £125 charge and choose a differnt surplier
every time i have phoned BT to have my line connected they have inisted that the only way i can get connected is to pay the charge and sign up for 12 months

i dont know is this is correct or the salesman trying to rip me off
the first 3 i spoke to insisted that the charge was for cables which still needed to be laid despite me telling them they wre already laid, finally i was told by another that it was a preinstalled line and that it was a retrospective charge but he was still instant that i would have to sign up for 12 months

i didnt accept any of what they were saying as i was not certain they were allowed to do this but repeated emails to bt asking them to explain this has got me nowhere

i'm really starting to get quite angry about it now
untill they stop screwing me around they will get no money out of me atall so why are they still doing it?