BT Connection Charges (merged threads)

Heinz

christine1968 wrote: »

Could anyone tell me, is there a certain BT number I need to ring to talk to someone about switching from virgin? There isnt any option on the online application to get the £125 fee waived by signing up for the 18 month plan, so would rather do this by phone as dont want to get charged.

0800 800 030.

http://forums.moneysavingexpert.com/showpost.html?p=28661743&postcount=5

christine1968_2

Heinz wrote: »

0800 800 030.

http://forums.moneysavingexpert.com/showpost.html?p=28661743&postcount=5

Thanks Heinz :beer:

Optikal

Hiya!

I move into my new property today and desperately need an active line! Is there a particular number i need to call for this free connection offer?

Ypaymore

Optikal wrote: »

Hiya!

I move into my new property today and desperately need an active line! Is there a particular number i need to call for this free connection offer?

Yes the 0800 number mentioned by Heinz in post no 1667 virtually above your post?

Optikal

Whoops! Sorry about that... I did post at 3 in the morning though, right before bed :P Silly me

decker27

Thanks Jem16,
Would I also be able to use O2/Be broadband if I took up a line rental and calls package with TalkTalk. Afriad I don't know much about LLU's and how they exactly work with regards to Phone and/or broadband packages

jem16

decker27 wrote: »

Thanks Jem16,
Would I also be able to use O2/Be broadband if I took up a line rental and calls package with TalkTalk.

If your line rental is with TalkTalk then no you wouldn't. Your line rental must be with BT.

Afriad I don't know much about LLU's and how they exactly work with regards to Phone and/or broadband packages

This might help;

What is Local Loop Unbundling?
Local Loop Unbundling (LLU) enables operators to connect directly to the consumer via BT's copper local loops and then add their own equipment to offer broadband and other services. This process involves operators accessing BT’s local exchange buildings to connect to BT’s network of copper lines which connect them to homes and businesses.

There are two types of unbundled line:

A fully unbundled line gives operators the exclusive use of the copper line.
A shared access line only gives operators the use of the high frequency channel used for broadband and will also be used by the customer's fixed-line voice provider.
Ofcom believes that development of the LLU market, to allow operators to target infrastructure investment and to develop scale in the creation of high-speed data services, will be critical in ensuring a fully competitive and innovative telecoms market for the long term.


Basically if your line rental stays with BT you can have a full choice of BB suppliers. Some of those suppliers can provide LLU access for BB only and if they do it will be cheaper and can be faster if they have installed ADSL2+ into the exchange where BT might only have ADSL. For example I can get BB with O2 for £7.50pm as I'm an O2 customer and they can give me 7Mb speed as they use ADSL2+. With a non LLU supplier I can only get 4Mb and it would probably cost more as they have to pay BT for the use of their equipment.

If your line rental moves to TalkTalk or Sky for example you have been fully unbundled and can only use that supplier's BB. It also creates extra problems if you wish to move away as your line would need to return to BT.

I prefer to keep the choice open by staying with BT for my line rental.

williamkabuswe

I'm being charged twice for line rental by BT (one for my phone use and one for my broadband) and have been for since I connected a year ago and yet I bought it as a package. Surely this is illegal?! Can you help me or tell me I'm wrong?!

BT_company_representative

Hi williamkabuswe,

I will be more than happy to look into this for you. Could please send me your details to our email address. Our email address can be found on our profile.

Thanks,
Jon.

FannyHill

If your line is with the Post Office can you use any supplier for broadband ?