Orange Itemised Billing - £1.50 (merged threads)

C_Ronaldo

p1an0player wrote: »

I received a confusing letter from Orange saying if I didn't opt out of itemised paper bills, I'd be charged £1.50 a month

But I was only receiving summaries by post and full bills online. What's more they've already charged one lot of £1.50 even though I've never had an itemised paper bill

theres a solution or i think it would work on the first page

Aye_Up

Changing the way customers receive their bills


We're also changing the way customers receive their bills, they'll no longer receive their free bill summary but will instead enjoy the benefits of e-billing which is now better than ever. We've already started telling some of our customers that they won't be receiving paper bills through the post from July. Here's why we're doing this:

• customers don't always understand the charges on a paper bill, there'll be more details available online
• e-billing has benefits such as being able to see which numbers are called the most and being able to give phone numbers a contact name - much more interesting to see
• it helps us reduce our impact on the environment and printing costs
• customers can still choose to have an itemised bill for the standard £1.47 monthly fee

What will happen to customers who receive a paper bill?
Here are the changes for our customers:

• customers who use 'your account' online can simply text YES to 1227 to let us know they want to receive the chargeable itemised bill
• customers who don't use 'your account' online will be moving to the chargeable itemised. If they want to use e-billing instead for free they can simply text STOP to 1228

We’re moving all customers to itemised billing later this year, so the customers below will continue to receive free summary bills:

• new PAYM customers (joining Orange from May onwards)
• mobile broadband customers
• customers receiving our large font, audio and Braille invoices
• customers on tariffs where the itemised bill fee isn't £1.47 per month

Don't know if this represents a breach of T&C's however....

But of a joke imo given a 3rd of customers don't have net access.

sporedude

T-Mobile did the exact same thing

rob_campo

any way to cancel our contracts because of this?

SparciaM

If a change in T&Cs is detrimental to oneself then they are allowed to not accept the change or cancel the contract.
I can't find the exact legal wording for it, but many banks give 30 Days notice and if the change actually costs you, then you can decline to accept the change and cancel your account within 30 days.

iceburn

I think it was orange care that orange remove as being inclusive which also at the time let ppl cancel.

matty538

I dont think it will have any detrimental effect unless you rely on paper billing and you were at the end of your budget for monthly cost, dont know how youd prove this though.
Worth a try though, an post back here if you get anywhere.

chattyuk

Any update on this?

Thanks

sporedude

I doubt theyl let people cancel, Woudnt get your hopes up

payless

Anyone spoken to them on this yet?

I have a contract for my son.. been with them years , but had billing issues after "upgrade" and even more after faulty phone was replaced ...

Paper bill is ideal for me - as I get the bill for my records ( no other info) and son can log on for itemised if he wants -

So I would be good if could use change to my favour