HATTON GARDEN METALS Feedback Thread

chelsea_john

A great service money paid within 20 hrs. well done.

jackieblack

moneymunchkin wrote: »

I sent a considerably large parcel of Gold to them last Thursday 18th (in the morning), with Royal Mail Special Delivery to be delivered by 9am Friday 19th. Royal Mail said it was delivered on time via parcel tracker, and HGM says on my account on the site:

Status: Received

So they must have it, however other than the two emails when you first sign up to them I haven't heard anything else, and haven't received payment yet, so it could be a scam, im getting a bit nervous now (5 days, when they promise on the site the money will be in your account at least 1 day after receiving), I could understand Monday, but its getting a bit late now. Also I have a normal UK bank account and receive BACS payments instantly, and have double checked all my details. Just thought i'd let you know.

Even some communication to feel comfortable would be nice, however when and if I do get paid i'll give you more details. I thought i'd post this just to warn people because I submitted my gold on the advice of this thread, and it seems like quite a lot may be spam by newbie posters, although i'm a newbie myself i've come here for useful advice before.

John_Pierpoint wrote: »

Step one check your bank account.

Just Email then with your reference and see what sort of reply you get.
(Don't simply answer any email that seems to have come from HGM, as it just might be from an identity fraud scammer).
http://forums.moneysavingexpert.com/showthread.html?p=29840387&highlight=#post29840387

If no reply today, try a phone call & then start making a claim against Royal Mail for signatures etc.
(I have a permanent problem with postmen who won't walk 50 yards up my drive to collect a signature. I much prefer that they forge mine rather than put a "while you were out.......go to the sorting office" card in my mail box, which seems to be the other alternative to walking 50 yards.)

Let the rest of us know how you get on.

jackieblack wrote: »

Have you tried ringing them?


Telephone Enquiries : 0207 404 4000
Office opening times: 09.00 - 16.30 UK time Monday to Thursday
09.00 - 14.00 UK time Friday

Any news moneymunchkin?

nykied

Well, I'm very happy with HGM and I'm not a newbie on here.

Sent my gold off yesterday, got a call today to say the money would be in my account in 2 hours. 45 minutes after that call, it was in.

Slightly less than I'd calculated, but that was due to a bangle I'd sent having wires inside to make it more stable. I'd suspected as much anyway, but I got £150 for stuff that I'd never wear again. Bonus!

milzee123

redlady_1 wrote: »

Emma you are doing nothing to promote your business. You sound like a bitter female. Yes, I have used HGM and have been happy with them. Were you to live next door to me, with your attitude I still wouldnt want to use you. May I respectfully suggest you either offer the same service or just belt up, stop whinging and grow up! This thread isn't about you, it's about HGM.

By the way, if you serve over 3 million people then what are you doing on here? You should be flipping busy.

Here, Here !!!
Couldn't have said better myself ! The devil does indeed make work for idle, paranoid jewellers hands................

sarah18

Very happy with service, posted Tuesday, recieved Wed, E-mail Wed pm and cheque received on Thursday am. Amount was just under 0.2g! But then I did use on Kitchen scales to weigh! Many thanks and would recommend.

juliasp22

Sent gold Thursday by special delivery, received cheque this morning and it was a little more than I thought it would be, very pleased with a great service and would definately recomend, will be using again.:j

jackieblack

:huh: Still no news from Moneymunchkin - and he/she was a new poster :think: - anyone else smell a rat?

Pauls

moneymunchkin wrote: »

I sent a considerably large parcel of Gold to them last Thursday 18th (in the morning), with Royal Mail Special Delivery to be delivered by 9am Friday 19th. Royal Mail said it was delivered on time via parcel tracker, and HGM says on my account on the site:

Status: Received

So they must have it, however other than the two emails when you first sign up to them I haven't heard anything else, and haven't received payment yet, so it could be a scam, im getting a bit nervous now (5 days, when they promise on the site the money will be in your account at least 1 day after receiving), I could understand Monday, but its getting a bit late now. Also I have a normal UK bank account and receive BACS payments instantly, and have double checked all my details. Just thought i'd let you know.

Even some communication to feel comfortable would be nice, however when and if I do get paid i'll give you more details. I thought i'd post this just to warn people because I submitted my gold on the advice of this thread, and it seems like quite a lot may be spam by newbie posters, although i'm a newbie myself i've come here for useful advice before.

We sent some gold to HGM a while ago and didn't hear anything back initially but I gave them a call and although they didn't know where the parcel was they could see it had been signed for and they paid out without argument.

milzee123

jackieblack wrote: »

:huh: Still no news from Moneymunchkin - and he/she was a new poster :think: - anyone else smell a rat?

:T I smell a rat too JB ! Or, maybe a bitter Emma in disguise.............:rotfl:

Just for info, I sent off another small batch of gold bits n pieces at the end of last week.......with 'every' faith in HGM.

John_Pierpoint

Moneymunchkin = one post wonder?!?