Cheap Parcel Delivery Official Discussion

stuartroberts

JanetK wrote: »

I send a lot of parcels of all sizes some over 2.5m long and the best service I've found is Interparcel. They have a range of services and you can increase the insurance. Their standard and economy services use UPS and I've never had a problem with UPS yet. I've had lots of problems with TNT with them either trashing the parcels or delivering them empty!
Good customer service too as I received a refund (28 days later) for it.

your very lucky not to have more issues with those lengths with any courier these lengths are a problem from the moment they are picked up right through to delivery as they could be they broken acidently at anypoint whilst in any full van.

using 3rd partys for these is a good idea as if you used the carrier direct they would penalise you for the lengths.

AVOIDparcel2go

Parcel2go have lost my parcel sent through Hermes. Worse than that their live tracking system does not track the parcel at all. When endeavouring to engage with them through their live chat, on one hand they are very pleasant and accommodating on the other they just placate and lie.

Their staff are the masters of deception and lie consistently to appease you in whatever way they can and to that end are exceedingly skilful.

I have spent the best part of 3 days on live chat getting precisely know where.

Live chat lady said the parcel was in Hermes depot close to my customer and that she had spoken to the depot on the phone and that she had told the lady at the depot my customer was coming down to collect. My customer drove over to the depot but the lady there said she had not had a call from anybody at Parcel2go and had no idea where the parcel was but new she did not have it in her warehouse. So my customer wasted his time as well. I phoned the lady at Hermes warehouse and at the same time I was in live chat with Parcel2go this lady said i will phone them for you now and came back to me and said I have just spoken to them and they have the parcel and your customer can go and collect. So I asked the lady from Hermes if while I was talking to her did she also speak to Parcel2go. She said no they are lying to you I have not had any contact at all with them over the last 2 days. I confronted the live chat lady and told her she had lied to me and how I knew that and after a long pause she wrote we only communicate electronically. Caught lying bang to rights and they still try and wriggle out of it. Not just one live agent but over the course of 3 days at least 10 different agents all lying consistently. Now that takes some great training to get liars up to such a high standard. They even have the cheek to say they "we never lie". I am very trusting but the one thing I have found is when anybody goes to great lengths to deny they tell lies then they are lying again.

Take a tip and don't use Parcel2go, pay a little extra and go direct to DHL or any other good courier but never go through an agent.

Summary: A real nightmare when the problems start.

stuartroberts

dhl uk were merged into yodel domesticall a few months back

Kayster

I've had a parcel booked for collection with CityLink through Collectmy parcel.
Booked for last Tuesday - no show.
ReBooked for last Friday - no show.
Rebooked again this Monday - this is their last chance.

They have no excuse there is no bad weather as this is a collection in the South of England.
Anyone else having problems?

Strapped

Kayster wrote: »

I've had a parcel booked for collection with CityLink through Collectmy parcel.
Booked for last Tuesday - no show.
ReBooked for last Friday - no show.
Rebooked again this Monday - this is their last chance.

They have no excuse there is no bad weather as this is a collection in the South of England.
Anyone else having problems?

City-Link stopped collecting here from Thursday. I had to book with UPS instead. I'm in the SW, but I think that they have more or less stopped collecting everywhere so you would probably be best to cancel and book with someone else if urgent.

Strapped

I posted about it
https://forums.moneysavingexpert.com/discussion/3676873=

but I think the list of postcodes has expanded considerably since then.

PS Don't tell anyone if this was a useful post, as apparently I am only on this forum to grind an axe.

Kayster

Strapped wrote: »

I posted about it
https://forums.moneysavingexpert.com/discussion/3676873=

but I think the list of postcodes has expanded considerably since then.

PS Don't tell anyone if this was a useful post, as apparently I am only on this forum to grind an axe.

I wish you had posted that post on here.

Strapped

Kayster wrote: »

I wish you had posted that post on here.

Sorry. I think I did originally but got impatient for an answer (not many people seem to read this thread 'cos it's so huge, it's a bit off-putting).

Kayster

Strapped wrote: »

Sorry. I think I did originally but got impatient for an answer (not many people seem to read this thread 'cos it's so huge, it's a bit off-putting).

You've had some useful posts removed??

Kayster

Strapped wrote: »

City-Link stopped collecting here from Thursday. I had to book with UPS instead. I'm in the SW, but I think that they have more or less stopped collecting everywhere so you would probably be best to cancel and book with someone else if urgent.

I took the good advice of St Rapped and cancelled Citylink and booked with DHL and my parcel is on its way.
A comment on Collectmyparcel. Even today they were still offering to rebook with Citylink. Would it have been collected - who knows - i think not. I must say however that throughout the weekend there was always someone at Collectmyparcel to answer emails and they cancelled the rebooking OK and have only to refund to close the matter. Perhaps the comms problem lies with Citylink who seem to have taken the decision not to collect anymore parcels but have failed to properly inform their resellers.