02 Broadband - Retentions

MattLFC

Edinburghlass wrote: »

I just phoned to see what they would offer and got the £2.50 discount making it £5 a month for 12 months contract, quite happy with that.

This is a standard offer, that they will provide for anyone who out-of-contract and willing to commit to a further 12 month contract. They were actually advertising it in an email to existing customers not so long ago.

I phoned up to get 3 months free for signing up for a further 12 months, and they suggested the £2.50 per month off would be better value for me instead (3 months free would mean a £22.50 saving, £2.50 over 12 months would mean a £30.00 saving).

Anyone who is out of contract and is happy to stay with them for a further 12 months, I strongly suggest you ring them up and tell them you want this deal. I have got the deal for loads of my mates, with no problems.

:money:

biged670

Hiya guys does anybody know if o2 offer any retention deals with there broadband????

kwikbreaks

They emailed lots of people offering 3 months free in return for a new 12 month contract late last year. I took it. Not sure if that offer is still running though.

mk-donald

biged670 wrote: »

Hiya guys does anybody know if o2 offer any retention deals with there broadband????

3 reports seen recently:

One guy (probably on an o2 mobile contract buying standard at £12.50 -> £7.50 after discount) said he got o2 home BB at £5 for another 12m+ commitment.

Another guy said he was going to be able to get the current perk of £50 also for a fresh 12m+ commitment
http://www.hotukdeals.com/item/626674/o2-broadband-join-now-and-get-50-of/showpost.php?p=8039858&postcount=37

Someone else reported 2m free. (The o2 "3m free" vocabulary seems to have faded Xmas 2009 down to just "2m free" generally, and has gone altogether as a fresh offer for new subs.)

Try for something - worst they can is say NO - they won't disconnect you unless you specifically say "cancel my a/c"

MKD

moggy12

hi i got £9.99 a month broadband for 12 months as i said i wanted my mac code i'm on o2 access so i think its £17.00 a month with o2 mobile

WhichWayNow

Just checked to see when my contract ends, and its today! (12m, £7.50 mobile discount)
Think I should leave it a day or two before ringing them, or do it today?

kindofagilr

o2 just rang me and asked me if I was willing to sign up for their premium broadband for a further 12 months, I pay £10 a month instead of £15 as I am a mobile customer and they are giving me £50 credit for my mobile phone account

I am pleased as I didnt even know I had to renew my broadband and I am more than happy with it

samizdat

I'm on the standard package and have an O2 mobile so have been paying £7.50/month. Just spoke to retentions and was offered the £50 bill credit deal if I sign up for another 12 months.

Was also offered the £2.50/month discount but I asked if this was ongoing or just for the next 12 months and was told the discount just lasts a year. Therefore, an easy decision.

The £50 credit is applied within 90 days so I am told and there is a 14-day cooling-off period in case I change my mind.

Had been thinking I would switch away with cashback but there don't seem to be any better deals around at the moment.

samizdat

samizdat wrote: »

Just spoke to retentions and was offered the £50 bill credit deal if I sign up for another 12 months.

Just to clarify that, I wasn't actually offered the £50 bill credit - I had to ask. I was initially just offered the £2.50/month discount.

kev_pecker

O2 just phoned me up, my broadband doesn't expire for another month.

I'm on the standard £7.50 a month (i'm an O2 customer). Without me really saying anything he offered 2 months free for signing up for a another 12 months.

Then he said instead I could have their 'premium broadband' for £10 a month with £50 cashback.

Does this sound similar to what other people have been offered recently? I notice on their website they offer £50 phone credit if you sign up to their £7.50 broadband, obviously I'm not a new customer but is it worth me pushing for this?

Thank you