XP Update issues

Money_Grabber13579

AdeM wrote: »

You are right we haven't had sound on here for a while !

you have lost your sound driver. If you can let the hardware wizard proceed with the update process and let it search on the internet for the driver, you might be able to get the sound back again!

AdeM_2

Money_Grabber13579 wrote: »

If you open up word, go to help (I think!), then about. What version does it say you have? Does it give a service pack number?

All it says is word 2002 (10.2627.2625)

-TangleFoot-

AdeM wrote: »

Same update which has stalled

Follow the instructions here, but ignore step 3.

Money_Grabber13579

AdeM wrote: »

All it says is word 2002 (10.2627.2625)

Very strange. I'll explain that in a moment. But first, can you go into the control panel, and look up in add/remove programs Microsoft Office. (By the way, click the little show updates box at the top first). Does it show that there has been a lot of updates relating to Office installed? If so, are there any service packs listed in that list under Microsoft Office?

AdeM_2

-TangleFoot- wrote: »

Follow the instructions here, but ignore step 3.

OK, tried that but comes up with a box called services (local) ?

AdeM_2

Money_Grabber13579 wrote: »

Very strange. I'll explain that in a moment. But first, can you go into the control panel, and look up in add/remove programs Microsoft Office. (By the way, click the little show updates box at the top first). Does it show that there has been a lot of updates relating to Office installed? If so, are there any service packs listed in that list under Microsoft Office?

Lots of windows xp security updates but no service

AdeM_2

Money_Grabber13579 wrote: »

you have lost your sound driver. If you can let the hardware wizard proceed with the update process and let it search on the internet for the driver, you might be able to get the sound back again!

Sounds back, that'll please the kids anyway !

-TangleFoot-

AdeM wrote: »

OK, tried that but comes up with a box called services (local) ?

If you're not sure what to do next, try this instead - it'll have much the same effect.

Money_Grabber13579

AdeM wrote: »

Lots of windows xp security updates but no service

From what I can gather, it is trying to install service pack 3 without installing service pack 1 or 2. Although Microsoft state it isn't necessary to have them before installing, I wonder if it would help to have them before installing SP3?

Service pack 1 is here and service pack 2 is here.

Try 1 first. If it doesn't want to do it, you'll soon know about it!

AdeM_2

-TangleFoot- wrote: »

If you're not sure what to do next, try this instead - it'll have much the same effect.

Sorry to sound dumb but do I select everything for it to clean ?