XP Update issues

AdeM_2

We have Office XP ?

Money_Grabber13579

AdeM wrote: »

We have Office XP ?

I assume that's just a stray question mark in there! If it is, do you have the disc for Office XP, or did it come preinstalled on your computer?

Money_Grabber13579

If you go into Windows or Microsoft update through the start menu, and scan for all recommend updates, and this particular update is there, it will have a description underneath it. It should also give a KB....... code. Can you tell us if it is the same one as listed above?

AdeM_2

It came pre-installed

Money_Grabber13579

Ok, it sounds like it is trying to update a feature within Office that either wasn't installed on your computer, or has become corrupted. Do you have any recovery disks with your computer?

-TangleFoot-

AdeM wrote: »

How do I find out what that is ?

Go to Start→Help and Support, select "Keep your computer up-to-date with Windows Update" and - when it appears - click Custom. You will then get a list of the updates available to you.

[STRIKE]If you see something like this instead, you'll need to install Service Pack 3 for Windows XP.[/STRIKE]

Money_Grabber13579

-TangleFoot- wrote: »

Go to Start→Help and Support, select "Keep your computer up-to-date with Windows Update" and - if it appears - click Custom. You will then get a list of the updates available to you.

If you see something like this instead, you'll need to install Service Pack 3 for Windows XP.

But it appears to be service pack 3 for Office XP, not Windows XP that is causing the problems. Does the OP not already have Windows XP SP3?

-TangleFoot-

Money_Grabber13579 wrote: »

Does the OP not already have Windows XP SP3?

I missed that bit.

AdeM_2

Ok,

Done the start, help & support windows update and high priority update is Office XP service pack 3 if I then try and install this it fails

Money_Grabber13579

AdeM wrote: »

Ok,

Done the start, help & support windows update and high priority update is Office XP service pack 3 if I then try and install this it fails

Do you have any recovery discs?