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XP Update issues

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Comments

  • AdeM_2
    AdeM_2 Posts: 102 Forumite
    We have Office XP ?
  • Money_Grabber13579
    Money_Grabber13579 Posts: 4,475 Forumite
    Part of the Furniture 1,000 Posts Newshound! Name Dropper
    AdeM wrote: »
    We have Office XP ?

    I assume that's just a stray question mark in there! If it is, do you have the disc for Office XP, or did it come preinstalled on your computer?
    Northern Ireland club member No 382 :j
  • Money_Grabber13579
    Money_Grabber13579 Posts: 4,475 Forumite
    Part of the Furniture 1,000 Posts Newshound! Name Dropper
    If you go into Windows or Microsoft update through the start menu, and scan for all recommend updates, and this particular update is there, it will have a description underneath it. It should also give a KB....... code. Can you tell us if it is the same one as listed above?
    Northern Ireland club member No 382 :j
  • AdeM_2
    AdeM_2 Posts: 102 Forumite
    It came pre-installed
  • Money_Grabber13579
    Money_Grabber13579 Posts: 4,475 Forumite
    Part of the Furniture 1,000 Posts Newshound! Name Dropper
    Ok, it sounds like it is trying to update a feature within Office that either wasn't installed on your computer, or has become corrupted. Do you have any recovery disks with your computer?
    Northern Ireland club member No 382 :j
  • -TangleFoot-
    -TangleFoot- Posts: 4,673 Forumite
    Part of the Furniture Combo Breaker
    edited 7 October 2009 at 9:41PM
    AdeM wrote: »
    How do I find out what that is ?
    Go to Start→Help and Support, select "Keep your computer up-to-date with Windows Update" and - when it appears - click Custom. You will then get a list of the updates available to you.

    [STRIKE]If you see something like this instead, you'll need to install Service Pack 3 for Windows XP.[/STRIKE]
  • Money_Grabber13579
    Money_Grabber13579 Posts: 4,475 Forumite
    Part of the Furniture 1,000 Posts Newshound! Name Dropper
    -TangleFoot- wrote: »
    Go to Start→Help and Support, select "Keep your computer up-to-date with Windows Update" and - if it appears - click Custom. You will then get a list of the updates available to you.

    If you see something like this instead, you'll need to install Service Pack 3 for Windows XP.

    But it appears to be service pack 3 for Office XP, not Windows XP that is causing the problems. Does the OP not already have Windows XP SP3?
    Northern Ireland club member No 382 :j
  • -TangleFoot-
    -TangleFoot- Posts: 4,673 Forumite
    Part of the Furniture Combo Breaker
    Money_Grabber13579 wrote: »
    Does the OP not already have Windows XP SP3?
    I missed that bit. :o
  • AdeM_2
    AdeM_2 Posts: 102 Forumite
    Ok,

    Done the start, help & support windows update and high priority update is Office XP service pack 3 if I then try and install this it fails
  • Money_Grabber13579
    Money_Grabber13579 Posts: 4,475 Forumite
    Part of the Furniture 1,000 Posts Newshound! Name Dropper
    AdeM wrote: »
    Ok,

    Done the start, help & support windows update and high priority update is Office XP service pack 3 if I then try and install this it fails

    Do you have any recovery discs?
    Northern Ireland club member No 382 :j
This discussion has been closed.
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