Hastings Direct cashback £55 + £30 fuel vouchers and more for car insurance

DEPTFREE2010

Helen_J wrote: »

I was supposed to get an MOT voucher last year when I signed up with them. They said it would be sent out when my MOT was due to be done.

Never got it so rang afterwards and asked why and they said it was a mistake and they'll send me one. Eventually it did arrive.

im still waiting for mine and my mot is due in 2 weeks :mad:

Tricia007

It is now over six months and despite four phone calls, two letters and three e-mails there is still no sign of my vouchers (or indeed, as I now understand, the necessary forms which are needed to submit with receipts.)

I have at last received a letter from Hastings acknowledging my latest letter and stating that they will respond within 28 days, but I will not hold my breath!

As a matter of interest Gwen, did you contact the Financial Ombudsman?

eht10

Grrrrrrrrrrrr, I share all your frustrations. I've been waiting since November, and only renewed with them because of the voucher, I wish I hadnt. The latest is that they are going to send me a cheque for £30, I do not want the vouchers, I just want the money owed to me. Dont give up, keep contacting them. The latest is that Lisa from complaints said a cheque would be put in the post and I should have received it last week and Rob was supposed to call me first thing Monday, did he? no! And he was supposed to be ringing me today, did he? no! Grrrrrrrrrrrrrrrrrrrrrr

sammyjammy

Anyone got an email for Hastings? Leapfrog have stopped replying to me! Those that have just got their vouchers what is the closing date now?

Optimist

sammyjammy wrote: »

Anyone got an email for Hastings? Leapfrog have stopped replying to me! Those that have just got their vouchers what is the closing date now?

customerrelations@hastingsdirect.com

Purchases to be made between 01.01.2010 and 31.08.2010. You need 3 receipts from consecutive months and you can only make a claim between the 1st and 14th of the next month from your last purchase..

Such fun !

PrestonLouise

Hiya

got a £5 cheque, no vouchurs yet

phoned and complained and said issued £15 cheque, about 1 month ago still waiting

tried ringing numbers 01424 739338 and 01424 738520

no-one answers these number anymore, anyone got any new numbers

if this carries on and i dont receive my vouchurs, i am going to write a letter to Hastings and say that when my insurance runs out in october, my last payment via direct debit will be in september and not take my last payment cos it's £30.00.

any one else have any good news ??

Tricia007

sammyjammy wrote: »

Anyone got an email for Hastings? Leapfrog have stopped replying to me! Those that have just got their vouchers what is the closing date now?

E.mail address: [EMAIL="customerservice@hastingsdirect.com"]customerservice@hastingsdirect.com[/EMAIL]

Just noticed new FREE phone number: 0800 99 1066

I am still awaiting response - No vouchers, no cheque, NOTHING!!

Tricia007

Eventually received a letter promising a £5.00 cheque but nothing forthcoming!!

Does anyone have any further news?

cobby31

As to date i am still waiting for my cheque to come back to me.Sent my stuff of on the 2nd April.It took a while for my vouchers to get to me and loads of phone calls to Hastings but got them from Hastings .Then out of the blue i got a second lot from leapfrog. GOOD LUCK .

Quentin

cobby31 wrote: »

As to date i am still waiting for my cheque to come back to me.Sent my stuff of on the 2nd April.

According to the offer conditions you should have ben paid by now:

Leapfrog will send a cheque within 28 days from the date of receipt of the customer's claim in the SSAE that the customer provided as part of their claim.

Don't let the grass grow under them! Get them to honour their offer or else!