Price Match from Carphonewarehouse

g33za

usually based on credit checks etc, your order was probably processed today so you should get it monday

greyster

I got a price match from CPW's E2Save .... D600 + Flext35 with £300 cashback. Took a few phone calls to get Customer Services to acknowledge the agreement I got at sale but I'm hoping to get all the cashback.

They stuck bluetooth headset on my invoice for no reason so I phoned up to ask where it was and they posted me their CPW branded one at no extra cost. Nice freebie at £18 retail.

hpizzo

greyster wrote:

I got a price match from CPW's E2Save .... D600 + Flext35 with £300 cashback. Took a few phone calls to get Customer Services to acknowledge the agreement I got at sale but I'm hoping to get all the cashback.

They stuck bluetooth headset on my invoice for no reason so I phoned up to ask where it was and they posted me their CPW branded one at no extra cost. Nice freebie at £18 retail.

What was the exact offer you got them to match, the best i can seem to find is 245 quid back. Would you mind posting a link to it?

greyster

It was a match to The Link (online) which i dont think they are doing anymore. Keep your eyes pealed.

svkhtn

I am wondering if you received any letter/notice in the package from CPW saying how you can claim the cashbacks? I couldn't find anything from mine.

Thanks

allymac123

I never got anything with my delivery either. It does however say how to claim online so I'd recommend saving that page to your hard disk.

happyhunter

just got a 1 page receipt. Only details it shows is:
Web pricematch 12m free.

Don't even mention what tariff and sum of cashback can be redeemed.

Phoned the guy who setup the deal, he said that's all you need, I tried to ask for email with details but only received a standad email confirming the order (with order no.).

I phoned back and spoke to another guy and he read out the deal to me which is correct, so guess that's how they operate.

Is this what everyone else is getting?

Gareth1_2

I am worrying about the same. i have phoned 4 times and they keep saying they will e-mail me the details, but never do. My invoice says 12 months free but that is it, each time i phone they say just send in bill 4, 8 and 12 but must admit i dont hold much hope of ever getting it

millie

This was on the email I had from them confirming my order


Motl7 O2, Network : O2
Tariff : 100 o2 12 months
Offer details : FRee Phone % 12 Month rental via cash back


Thank you for taking the time to look at our great offers. This document will help explain how to get the most out of your offer.

Please send in your 4th, 8th, 12th month bills respectively.
The value of this offer is by chequeback. All you need to do is send in your airtime bills as stated above when you receive them. You will receive the amount stated at that bill period. If you have online billing, please send in a print out the HTML bill sent to you via email.



To claim your chequebacks you need to send your airtime bills to:

Chequebacks
The Carphone Warehouse
P.O. BOX 4259
Wednesbury
WS10 7WZ


Please note that each airtime bill must be sent within 60 days of receipt to claim your chequebacks.


Please note that we can decline chequebacks if the airtime bills are not paid

I did not think that that clarified that I got 100% back so I emailed them and asked them to put it in writing so they replied with this

Hello Millie,

MotL7 O2 100

12mths free

Redemption Value-£300 available by 4th, 8th and 12th bill.

Thanks

How are you enjoying the phone?

So i got it in writing after I requested it

Gareth1_2

Hi millie, can you confirm this was a price match?