3 is the cheapest, but is it best

lorrydriver_2

i have a sony ericsson k61013, excellent phone with loads of extras, i'm on the video and text tarriff and worth every penny...so wheres' the problem?

my phone froze on weds night 25th oct, got through to 3s excellent overseas call centre???? and the operatives couldn't have been less helpful if they tried, they first could not understand what was wrong with the handset, ie it just stopped working (has anyone else had any such problems with this particular handset) and put into the system as not charging!!!!!:mad:

i was told on thurs that the handset would be picked up by parceline (it wasn't), after another heated discussion i was told a pre-paid envelope would be sent next day (it wasn't):mad: after another heated discussion with a so called senior manager my handset was finally picked up today:j

so far 3 have not really pushed the right buttons as far as service is concerned, the call centre staff cannot understand certain english phrases, through no fault of their own they must be constantly be at the wedge end of the worst of the british temper, no doubt they think we are a nation of whingers, we're not we're just exasperated:eek:

a rating of 0/10 so far for effort and -10/10 for customer service, 3 must move into the 21st century and move its' call centre back to the uk where a proper service might entail, also does anyone think a repaired phone is as good as a new one...mine was only 2 months into a 18 month contract...heaven help me, just hope the handset will be ok when i eventually get it back, i won't be renewing my contract when it comes up will go to orange....can't be any worse could it????:D

Aiadi

lorrydriver wrote:

i won't be renewing my contract when it comes up will go to orange....can't be any worse could it????:D

Have you seen all the recent threads about Orange's C/S??? I've just left them for Three as they are really the worst now.

Graham_&_Nicola

Hi - we have had so much trouble with our 3 mobile phone (2 returns and new handsets so far), that it is now time to give up and we have gone payg.
The folk we talk to do try to help, but it takes a long time even to try to get the basic message across.

We're not going without a big complaint to 3. Can someone tell me the best person to contact in writing and where (NOT India PLEASE)in the vain hope that we can get some sympathy, our contract cancelled and money refunded. It is so stressful.

Thank you in anticipation.
N

skybluesaver

Hi fellow moneysavers.
I'm hoping you can advise me on how to help my friend rid herself of a useless "3" contract. Heres the story:
She recently started a new contract with "3" but couple of weeks ago moved to new area, no "3" coverage at all. Shes called them to complain that there is no coverage & customer services have acknowledged there is no coverage in her area at all & may not be until 2008. Shes tried to cancel her contract on the basis they're not able to offer her a service which she was contracted to but they won't budge.
Any ideas folks? All your advice would be greatly appreciated

mrmuesli

Just spoke to a customer advisor on 3 who advised that there wasn't a seperate department for upgrades and cancellations, does anyone know if this is correct ?.

Im so used to 3's ridiculous 50% off deals that im not sure what I was offered was any good or not. Im a predominantly calls user, avg bill £40-45 a month, been with three for three years, perfectly happy with the service and no real desire to leave. I had hoped to get either a sony w850i or k800i on a 12 month tariff t-mobile flext 35 tariff @ a £5 discount for £30 a month (900 mins a month). The best the customer advisor told me she could do was either phone free on 12 month talk n text 900 (750mins + 150 txts) for equiv of £30 a month (3 months free then 9 months @ £40) or either phone free and £35 price match the flext 35 tariff for 12 months (the flext tariff in question is 18 months at t-mobile)

She wouldn't budge at all, so I said I thanked her and said I would ring back later. Do these seem reasonable deals ? Has anyone got any experience recently of upgrading with 3 who can comment on their experience ?

Holiday

skybluesaver wrote:

Hi fellow moneysavers.
I'm hoping you can advise me on how to help my friend rid herself of a useless "3" contract. Heres the story:
She recently started a new contract with "3" but couple of weeks ago moved to new area, no "3" coverage at all. Shes called them to complain that there is no coverage & customer services have acknowledged there is no coverage in her area at all & may not be until 2008. Shes tried to cancel her contract on the basis they're not able to offer her a service which she was contracted to but they won't budge.
Any ideas folks? All your advice would be greatly appreciated

Have seen instances of this with other operators and the outcome always seems to be the same. They won't budge.

Holiday

charlesworth82 wrote:

Whenever I've had a problem with 3 they've always been very helpful. And if i have real complaints they are always willing to knock me some money off or give me things for free.

I have just taken out a 3 contract and would agree with "charlesworth82". CS has been very helpful and I will give one instance which really surprised me.

Not realising that the CS number was free from my new mobile I called CS on a land line to arrange porting of my old number. The CS agent immediately offered to call me back in order to save me the cost of the phone call!

Can't see many other operators doing that!

gromituk

As you can from Three's website too...

TraceyJ_2

Does anyone know how 3 charge for receiving emails please? I've had my contract for less than a month and have been picking up emails regularly (not via push).

Just checking out the website and can see options to sign up for adding email options at £2.50 and £5 but haven't signed up for anything like this?

Many thanks
Tracey

glorybe_2

I have been with 3 for two years now and although getting through to customer service is a bind I don't seem to have the same trouble with this network as many others seem to have, I can only think I have been lucky. I do have a LG phone but my family have just bought me a samsung D500 because I liked it so much however, I am told you can't unlock this phone to enable it to work on the 3 network , does anyone know if you can.