3 is the cheapest, but is it best

mpchooligan

Handset: Sony Ericcson W910i

Most commonly used locations: Doncaster, Sheffield, Leeds, Huddersfield

I'm on the £15 a month sim only offer and i'm happy. The reception is ok where i'm at and the internet is good. Good value for money.

The call centre sucks balls though. They don't speak good english (most likely an Indian call centre).

mpchooligan

hatemoney wrote: »

STEER CLEAR WOULD NEVER EVER EVER USE OR RECOMMEND THIS NETWORK. :mad::mad::mad::mad::mad::mad::mad:
In my experience with 3 its a sham of a network they offer very good tarrifs admittedly, but its all well and good having a zillion minutes, unlimited texts, emails and web browsing if there is no reception any where you go, and to think theyre getting away with this and have been for god knows how long looking at the posts on this site alone is beyond me who is it that rates these networks

There's reception where i'm at.

If it's a problem with the handset then i'd just get a sim free phone and go for one of the sim only deals.

fencingfrog

Handset: Nokia

Location: London, Essex, Norfolk

The only problem I ever had was with initial set up. I got the handset and signed the contract through the Carphone Warehouse but when it came to calling 3 to set things up the SIM was already registered to someone else. This was quickly sorted and all was fine (and the problem may not even have been caused by 3).

Overall, coverage, value for money, customer service, managing the account from the web and then finally departing for another network at the end of the contract were all good. I would have no qualms recommending.

Danstar_2

mpchooligan wrote: »

The call centre sucks balls though. They don't speak good english (most likely an Indian call centre).

I have 3 for mobile broadband because it is v.good to be fair but the call centre is a joke. The staff hangup on you and are very rude and they are seemingly !!!!!!.

If you get through to Scotland they are fine, they know what they're doing and are happy to help you but India they are so restricted and frustrating to talk to.

I phoned to cancel, got through to Scotland, got offered a deal to stay plus a new free mifi dongle. Wrong one came in the post sent it back phoned up to get the right one and India just can't do it and I had some horrid Asian person screaming at me down the phone because he was frustrated he could not do the deal I was offered from Scotland.

If someone has the direct local number for their Scotish call centre that would be good as I would like to speak to Customer services there.




On a plus note, they did offer me a rediculously cheap iPhone but as if I would have a contract with those jokers.

babydaisy

I would avoid 3 personally, What a rip off company they are - I am having a nightmare with them - they are a complete bunch of con artists, I have had the worse service from them, no coverage, do not go with them whatever you do.

babydaisy

Argh have been so upset by their horrible customer service people.

We got a roaming dongle as go caravanning a lot and thought it would be useful - what an expensive mistake that has been.

We have never had any reception anywhere we have ever stayed even in sites where they have broadband from other networks.

I was trapped in an 18 month contract paying £10 per month for absolutely nothing - so frustrating. Just rang up to cancel and they are adding on all sorts of fees and stuff even though the 18 months is over.

And the woman was so horrible once I had got through after being cut off twice.

I feel sick the way they spoke to me - never ever will I use this company again, they are horrible.

fluffymovie

My experience of 3 is not a good one but was a while ago!

Location, Reading, Berkshire

When hubby and I moved into our house, we were both on Orange network but the coverage was non existant in our home. As soon as our contracts were up, we moved onto 3 as got a great tariff and all seemed well.

Then just after we had both upgraded 18 months in, suddenly all our reception died off. Emergency calls only in our home!

Hubby rang 3 and 2 days of calls later were told that they had switched from 02 backup to Orange! He explained that the reason that we had gone to 3 in the first place was because we couldn't get any reception and they cancelled his contract there and then even though we were only in the first month of a new 18 month contract!

bolstered by his success, I rang 3 the next day and asked to cancel my contract but was told that it wasn't possible. I had to call each day at least 3 or 4 times as tbh, couldn't always understand the accent of the person I was dealing with but they eventually agreed that the problem was not me or my phone but the Orange / O2 switchover. They passed my call onto cancellations.

a week later I still hadn't had a reply so rang customer services again and after an hour on the phone to Bob (not his real name!), I was told that it was still with cancellations so I asked to be transferred to that section and was told that they dont' take calls! I asked to speak to the manager of the section and was told I couldn't. I then asked to speak to the customer services manager and... you guessed it, I couldn't.

Finally after writing a letter of complaint and a 2 hour telephone call when they rang back (after I had cancelled d/d!), they cancelled my policy and apologised giving me back 1 months line rental as a good will payment!!!

I would steer as far away from 3 as possible!

gregann

I'm new to all this so please bear with me.

As yet I'm not sure if my problem is with three, although my contract is with them I could do with some feedback if possible

I have had a contract with three mobile for the last 16 months and was vaguely aware that it was coming up for rewnewal. I wasn't surprised therefore when I received a call on the 8th Feb telling me I was due an upgrade. After going through the different tarrifs I finally agreed on the one that suited me most and was told that I would receive a new Nokia 6120 on the 20th of April. The gentleman asked me the usual security questions and also for the last 4 digits and civ number of my debit card I asked why he needed this and he said it was because they needed to set up a new D/D. and cancel the old one. At the time I did not worry too much as I thought the full number would be needed to carry out a transaction. (not so) I began to feel uncomfortable after a couple of days, especially when I got a call from their quality control dept, it was only then I was made aware that the company were an independent retailer called choice mobile, I was not happy with this and called them on Friday the 12th Feb to say I did not want the upgrade as I would not be renewing my contract.What I did not know however was that the day of the original call my bank account had been debited by £29.99 as a POS transaction. I am still waiting for a refund.

I have rang Three and was told that they have a third party agreement with this company, and I worry as to how they were able to get access to my details.
I dont know if this ever happened to anyone else but would like some feedback as to what I should do now.

Thanks for reading

Columbo_2

gregann wrote: »

I'm new to all this so please bear with me.

As yet I'm not sure if my problem is with three, although my contract is with them I could do with some feedback if possible

I have had a contract with three mobile for the last 16 months and was vaguely aware that it was coming up for rewnewal. I wasn't surprised therefore when I received a call on the 8th Feb telling me I was due an upgrade. After going through the different tarrifs I finally agreed on the one that suited me most and was told that I would receive a new Nokia 6120 on the 20th of April. The gentleman asked me the usual security questions and also for the last 4 digits and civ number of my debit card I asked why he needed this and he said it was because they needed to set up a new D/D. and cancel the old one. At the time I did not worry too much as I thought the full number would be needed to carry out a transaction. (not so) I began to feel uncomfortable after a couple of days, especially when I got a call from their quality control dept, it was only then I was made aware that the company were an independent retailer called choice mobile, I was not happy with this and called them on Friday the 12th Feb to say I did not want the upgrade as I would not be renewing my contract.What I did not know however was that the day of the original call my bank account had been debited by £29.99 as a POS transaction. I am still waiting for a refund.

I have rang Three and was told that they have a third party agreement with this company, and I worry as to how they were able to get access to my details.
I dont know if this ever happened to anyone else but would like some feedback as to what I should do now.

Thanks for reading

Exact sane thing happened to me.

I thought i was getting an upgarde, but no they sold me another contract, when i went into the Three store, all they said was "its a third party so nothing to do with us" After several e-mails they agreed to cancel the contract if i returned the phone, however i had already got rid of my old one on envirofone!

In the end i settled my old contract and took up the new one. Although i think if i pushed then i could have got it cancelled.

Plus they ignore your instructions where i asked "DO NOT PHONE ME"

next day - phonecall from Three.

Keep getting on at them if they refuse, just cancel the direct debit, they'll soon come on your terms!

johnson293

I keep receiving (and avoiding) calls from 3 on my mobile - they even leave voicemail messages asking me to contact them about my account.

My current 18 month deal expires on 27th Feb, which will be why they are ringing me - after a problem with an upgrade cancellation (posted on here earlier) I moved onto their £10 sim-only tariff, which is suitable enough for me at the moment, usage-wise. But they clearly want to try and tie me into another long-term contract, which I have no intention of doing with them.

So I'm just gonna keep using this tariff which only has a 30 day notice period until something better comes up on another network.