3 is the cheapest, but is it best

tallpainter

Just checked with 3 and they say that 'recommend a mate' is still active.

I'm looking to get a mobile phone and mobile internet contract with 3 as they have the best coverage where I live, are there any 3 customers out there who'd like to do a recommend a mate with me?

You have to go to the website:
https://www.three.co.uk/personal/customer_/recommend_/refer_a_friend.omp

Cheers.

amar_fiaz

if your thinking of taking out a 6 month contract with Three (available with Skype Phones). Then be aware that you won't be able to Recommend a Friend. The option to enter a friends Three number is not shown on the order form

Kellm9

Hi,

I got a K660 and used the refer a freind but how do I know if the RAF has worked ? Do I just hold on for the 60-90 days and hope or should I and the referer get an email or something ?

Thanks

Sui_Generis

You can phone three and check its been added to your a/c.

Kellm9

Sui_Generis wrote: »

You can phone three and check its been added to your a/c.

Is calling them the only way to find out ? Or do you normally get an email ?

It was only a couple of days ago that I ordered and used the RAF, how long would it take to show on the account ?

Ta

print_2

Hi there! TALLPAINTER. Its nice to know some one can get a signal on 3 but is that down to 3 or your long legs? I ask because my wife and daughter have just come to end of 18mth.contract or thought we had, where it sometimes took 4 or five tries to get a connection that ‘stayed connected ‘or calls that weren’t dropped mid sentence. This was in Cambridge a very flat location where long legs might have been advantageous. It didn’t seem to matter where you were as all her friends had the same problems and so decided not to renew and ask for PAC code. As far as were concerned their call centre /customer service is like their signal NON-EXISTANT! On the other end is some one who doesn’t have ENGLISH as even their 2nd language i.e. cant speak it and don’t understand it . I say this after being on the phone for 90 mins. Spoke to 4 people including a supervisor and all of them ignored my request for PAC code and were only interested in why we were leaving, what network we joining, and the could offer us a better deal. Whatever I said was totally ignored and my wife got the information after an Hour and a half !! AS FOR RECOMMENDING A FRIEND WE WOULD’NT RECOMMEND OUR WORST ENEMY! TAKE IT FROM ME ONE TWO AVOID IS DEFINITELY THREE (You allegedly have to give 30 days notice, I don’t get it what’s the point of having a fixed term contract THEN have to give 30 days notice before it runs out?)

Sui_Generis

Kellm9 wrote: »

Is calling them the only way to find out ? Or do you normally get an email ?

It was only a couple of days ago that I ordered and used the RAF, how long would it take to show on the account ?

Ta

Its the only way short of receiving the cash AFAIK.

jayduk

I'm currently on o2 but am not happy with new customers reaping all the benefits of my five year custom with them and i get no reductions, offers or anything...i don't even think my monthly bill has come down since the VAT reductions. So i'm moving to three..my partner, mum and dad all with three so the unlimited 3to3 calls make it worth while. They all seem happy with the three service, my dad is a lorry driver and he gets a connection fine!!

leejo_2

:eek: :eek: Has any one else had this problem trying to terminate their contract with 3.
My Mobile Phone was stolen back in May 08, because the cost of finishing the contract early, was more than letting the contract run its course I elected to carry on paying the line rental (1st mistake)
I then rang up 3 times in December 1 month before contract ended to try and cancel, but was told each time I needed to cancel on 31st December or beginning of Jan. I let them persuade me to call back later in the month (another mistake)

I repeatedly tried phoning at end of Dec and again in Jan but when I pressed all the right buttons I got a number disengaged tone.

Finally I went via option of 'trouble with your phone' and got transferred internally to the cancellations department.
I was on the phone for 51 mins 40 seconds telling the other person on the line that I wanted to cancel the phone contract.

At first he was very reasonable, explaining that I would save money by getting another contract with them. Saving on the £10 a month pay as you go phone that I was currently using, but I was adamant that I wanted to cancel the contract.

The conversation then disintegrated into me saying I want to cancel this contract have you done so, and him replying, not yet because I am trying to save you money.

At one point I asked him outright are you going to cancel this contract and he said NO.

I asked to speak to the line manager and he said he would get some one to call back; this was not good because I went down that route when reporting the phone stolen and it took over 2 weeks to speak to someone.
There were further altercations and I wish I had recorded the conversation.

My husband then took the phone from me and said he would be reporting him and we would now be charging his company £20 per 15 mins of our time.

I took the phone back (because I feared for his blood pressure!!!)and told him that I would be emailing his company to complain.

I again asked if he had cancelled the contract and got the 'not yet..' answer again (for the umpteenth time) so I got the Ofcom telephone number and put in a call to them on another phone and told him who I was phoning.
I asked again had he cancelled the contract and you've guessed it got the reply 'not yet.....'

My husband then in the background outlined (loudly) what I had to say to Ofcom and what emails I had to send etc. and the phone went dead at his end. What a surprise.!!!

But what a hassle and I still do not know if the contract has been cancelled.

What would you do now, if you were in my shoes?
Any help and advice very gratefully received as I am not leaving it at this.

digitaltoast

Hi there leejo - interesting post, but not surprising. I was just about to make my own post in relation to 3 CS.
I want everyone who feels they've been lied to or deceived by 3 CS to post the rough details here. I am then going to phone up with a microphone next to the phone (it's legal like that, I've checked), and "catch them out". I already have 6 things myself lined up.

I'm then going to send the recording to 3 in the UK for a full explanation, and post the answers back here and on the blog.

I've had it with 3's customer "service" - enough is enough!