3 is the cheapest, but is it best

POSSETTE

www.recordyourcall.co.uk use these as they can do this properly.

wolvesinwales

I had terrible trouble to cancel a 6 month contract in december , i spoke to 4 people and after 45 minutes i had only just got them to agree it was a 6 month and not an 18 month contract, they then put me through to someone else to cancel and despite saying at least 6 times i wanted to cancel they kept stalling and coming up with new offers, after an hour they put me through to someone else and i was on hold for 30 minutes before hanging up.
I have now just cancelled the DD and will wait for them to chase me.

treb1971

wolvesinwales wrote: »

I have now just cancelled the DD and will wait for them to chase me.

I don't think anybody on these boards would recommend that course of action. You might end up with debt collection agencies chasing you for outstanding amounts. I recommend you carry on trying to cancel your contract via phone. Yes it's a pain, but at least you won't end up with a black mark on your credit rating...

Anon

Why are people recommending trying to phone up to cancel? Although you can, and I have in the past, the contract clearly states to notify them in writing - send recorded delivery if necessary to 3 in Glasgow.

Do not cancel your DD - this can seriously damage your credit rating.

Anon

burnsguitarman

Have you got an address to write to? I have called today to cancel a mobile broadband package which ends 5th Feb, but after reading of problems, I think I may write to them to make sure!

leejo_2

I agree with treb1971
this can damage your credit rating

I finally phoned Ofcom and got a reference no . Ofcom tel no 0207981 3040
Armed with this I phoned the 3 office in this country and spoke to a lovely man who made sure that my contract was cancelled.

He also assured me that there would be an internal enquiry into the 'hard sell' calls as he agreed being on the phone for nearly an hour was intolerable.

If their customer service was as excellent as this, there would be no trouble, however the whole experience was just so infuriating and upsetting.

There is no way I would wish to voluntarily go through that again so
I will never, ever have a contract with them again.

leejo_2

I have an address
Executive Office
Hutchinson3G UK Limited
123 St Vincents St
Glasgow
G2 5EA

Hope this helps

wolvesinwales

leejo wrote: »

I have an address
Executive Office
Hutchinson3G UK Limited
123 St Vincents St
Glasgow
G2 5EA

Hope this helps

Thanks for that, I cancelled my DD and received a bill in the post today so i have sent it to the above address with a cheque and a letter explaining how i was treated on the phone and told them if they dont accept my contract is finished i will contact OFCOM.

stars_bright

My advice is to keep clear of 3. Our household took out 4 contracts with 3 and we have had so much trouble with them we all vow we will never ever take out another contract with them, no matter how cheap they appear to be. The latest hassle is that my phone went faulty after ! had it about 6 months. I rang up and they said I could have a refurbished replacement which I accepted. The replacement phone had the same fault when it arrived so that went back and was replaced with another refurbished one. A few weeks later that also went faulty so we sent that one back. When we didn't hear anything for a few days we rang 3 who said that the phone had been damaged and it would cost £30 to repair it, they said that they were sending a letter and photo in the post. A letter did arrive but no photo and ther letter said that the warranty was ut of date, no mention of damage. I rang 3 again and this time they said that the phone had had something spilled on it, they couldn't seem to understand what I was telling therm about the letter saying that the waranty was out of date and no ention of damage. Then I got cut off so I had to ring again and go through the upteen options and queuing, then when I got to speakto another person they said that they couldn't get into my account and could I ring again in a few hours! This was after an hour of getting nowhere. I am so fed up that I have this contract until Aug but no phone now, unless I pay them £30 but going by the previous experiance that might not even work for long either! Take my advice and go elsewhere!

circus_48

Hi All.

I came across this thread and thought , for the prosperity and good of my fellow man, should warn you all of the 3 mobile absurd, useless and inefficient customer services.

I have, for 3 very long months, been trying to get my services with 3 cancelled. not ony is the product and coverage absolutely useless, the customer services processes (or lack of them) are totally unworkable!

I phoned them to say I no longer wanted their services, they informed me that I would need to go to the 3 shop to cancel my account. I did just that and was told by the sales staff that I would need to take all of my paperwork with my account details to them, I asked why they could not print them off from their system and they gave me some !!!! and bull about data protection!! I returned a week later to the shop only to be told that I would need to phone customer services, i told them that customer services had told me to come to the shop and that even the shop staff a week earlier had told me to return with my paperwork. The sales manager said I could phone them from the shop, so he dialled the number for me and I got to speak to the customer services people, the same ones I spoke with 3 weeks earlier!!

Now, I believe everyone is entitled to earn a living, however, the 3 customer service staff are all foriegn, probably indian or pakistani. I could not understand a word anyone of them said without asking for them to repeat evrything 3 times, not their problem granted, but very difficult to deal with. They told me I would need to send a copy of my RAF ID to them in colour, I informed them this was an illegal request and I saw no reason for it!! I just wanted to simply cancel my account. They informed me that I would need to pay a cancellation charge...for what!!, I was not in contract and had hardly used their crap services anyway. I asked and asked for the account to be closed..one silly reason after another came, i then informed them that I had cancelled the DD and that was that as foar as I was concerned. Later a manager phoned me, again, I had no idea what he was saying. They sent me letters that stated next to nothing only if I wanted to cancel I would need to phone!!! This I had done for 3 bloody months!! I sent letters, faxes, e-mails ( from their site that does not work!!) Recorded post, telephone calls.....the list is endless ( in a way it became quite amusing, the utter incompetance of the whole system and staff!!) In the end I called OFCOM who put me in touch with english speaking executive 3 staff. They agreed with my complaints and cancelled the account, no questions asked. They could have done that 3 months previous.

Today, i received a bill with a credit. I phoned the number on the bill, waited on hold and then was told that i had phoned the wrong number!! I phoned the number they gave me. Again I was on hold for a long length on time and finally got through to the customer services staff. Again, I had massive problems understanding what the hell they were saying but asked for the credit to be placed in my bank account. They reapeated what I said...well no they didn't, he said ' you want to pay some credits in to your account'...NO I said. ' There is a credit balance on my account and I wish for this to be paid in to my bank account'...'do you want me to credit the balance to your moblie account' he said. 'NO!!! The account is closed and I want the balance owing to me to be put in MY BANK ACCOUNT' !!! OK sir, he said...you want a credit to your account............YES! 'No problems sir, can I take you through security' OK I said. I need your card details, I gave him my card details....HE THEN SAYS ' HOW MUCH DO YOU WANT TO PAY INTO YOUR ACCOUNT!!!!!!!'

I phoned the executive mangement again, told them my problems...which started with a mobile service and now seems to be indefinate stress and anxiety :-) he sorted it and closed the account...again, said a credit was on the way and appologised for the inconvenience!!

!!!!!! me!! DO NOT EVER USE 3 FOR YOUR PHONE OR BROADBAND...NOT IF YOU VALUE YOUR SANITY!! :-)

OVER AND OUT!