Opinions on a Honda Jazz problem.

hewhoisnotintheknow

Inactive wrote: »

Well I can only speak as I find, I have had several Honda's, I have never had a single thing go wrong with any of them, not even a light bulb.

I cannot answer for Honda I'm afraid, it is a rarity to get anyone complaining about Honda reliability on here. ( or anywhere else for that matter ).

Not much help to you I know, but it seems that you have been unlucky with yours.

my money is on a french man getting a job at the honda factory

Inactive

hewhoisnotintheknow wrote: »

my money is on a french man getting a job at the honda factory

:rotfl: He would need to work in China in the case of a Honda Jazz..

mikey72

It's the other japanese car that's made in France, (but they import the reliability):rotfl::rotfl::rotfl:

L.S.D.

Well after a wait of some 6 weeks, this is the reply I got from Honda.

Thank you for writing to Mr Ken Keir managing Director of Honda (UK) and Senior Vice President of Honda Motor Europe. Mr Keir has personally asked me to respond on his behalf however please be assured that he is fully aware of the content of your letter and the response detailed below. May we first of all apologise for the delay in our response.

We note and acknowledge your concerns relating to your Honda Jazz 2005 year model which has only completed 27000 miles and your request to reconsideration towards the cost of repair relating to the faulty gearbox.

We understand our customers have certain expectations of our models and regret to learn that your personal expectations have not been met on this instance. To cater for any defects in manufacture we provide our vehicles with a 3 year / 90,000 miles warranty whichever comes first and even beyond that period take into consideration goodwill claims.

Having checked your vehicle details, we regret that we are not in a position to offer a goodwill contribution as your vehicle is now over 6 years old.

Whilst we regret that this will be of a disappointment to you, we can confirm that we have recorded your comments onto our system and thank you for writing to us with your concerns.

Yours sincerely

Steve Dyer

Customer Operations Manager.

We understand our customers have certain expectations of our models and regret to learn that your personal expectations have not been met on this instance.

YOU BET. 27000 and the gearbox is knackered. YOU MADE THE CAR WITH THE FAULT IN, YOU REPAIR, REGARDLESS OF AGE. Clearly a fault in manufacturing.

We bought the car about 4½ years ago. We have looked after the car and ALWAYS had it serviced by Honda. The fault has been there a while but not picked up by Honda on their services, so we presumed all was well.

Bottom line, if you buy a Honda. 1. Don't use it as a low milage car, get as much out of it as you can. 2. Don't expect Honda to look after you. 3. Hope that the scrappage allowance is still going, as this is all Honda are worth buying for.

Inactive

L.S.D. wrote: »

Bottom line, if you buy a Honda. 1. Don't use it as a low milage car, get as much out of it as you can. 2. Don't expect Honda to look after you. 3. Hope that the scrappage allowance is still going, as this is all Honda are worth buying for.

Simply not true, they have amongst the best reliability track record of any car maker worldwide, you have been unlucky, get over it, ranting on here continually isn't going to prove anything, or help you.

I will certainly be replacing my 100% reliable Honda with another when the time comes.

L.S.D.

Inactive wrote: »

Simply not true, they have amongst the best reliability track record of any car maker worldwide, you have been unlucky, get over it, ranting on here continually isn't going to prove anything, or help you.

I will certainly be replacing my 100% reliable Honda with another when the time comes.

Whats not true? How can a gearbox going BEFORE 27000 miles be

"amongst the best reliability track record of any car maker worldwide".

YEAH RIGHT.

you have been unlucky, get over it

Get over a £800-00 bill. WHAT PLANET WERE YOU BORN ON.

ranting on here continually isn't going to prove anything, or help you.

If it makes people on this AND OTHER sites think twice about buying Honda then I have done my job. If Honda come back & repaire their FAULTY GEARBOX I will take back what I have said, I can't however, take back the fact that the gearbox has gone in less than 27000 miles.

Over the years I've had , Vauxhall, Lancia, Ford, Citroen (several) & surprisingly reliable considering some of the things you read about them. Peugeot, Nissan (Now that was reliable) Mazda (that also was reliable). & several other cars. Most were bought new, some low milage secondhand but NONE, yes NONE had a DUFF gearbox.

Would you in all honestly buy a car from the same manufacturer, if the gearbox on the one you bought was useless before 27000 miles & the manufacturer pushed you aside with excuses.. I bet you wouldn't.

H-O-N-D-A ... = Had One Never Dare Again

Inactive

Rant all you like, it will not stop anyone from buying Honda Cars, face it, you were unlucky, they are renowned for their high level of reliability, I will continue to buy and enjoy them.

Your car was well outside of it's warranty period, so I don't really know what your problem is, anyway carry on ranting if it makes you feel better.;)

Strange thing is, my friend is now on his third Honda Jazz, he changes them every 3 years at around 80,000 miles, never had any problems whatsoever with any of his.

Oh BTW using bold type is deemed to be shouting, ( bad manners ) I do hope you didn't use bold type in your letters to Honda.. :rolleyes:

L.S.D.

Your car was well outside of it's warranty period, so I don't really know what your problem is,

My problem is the gearbox has ONLY DONE 27000 MILES & needs a MAJOR repair or a new one. I don't care if its 15 years old, with regular servicing by Honda, I would not expect it to be useless by 27000 miles.

H-O-N-D-A ... = Had One Never Dare Again

Rallydriver

People put too much value on low mileage. If your 27000 miles have been done in lots of short journeys from cold then its likely to wear out as much as someone doing 270000 miles in the same time. The vast majority of engine and gearbox wear takes place while the engine is cold. Cars need to get up to full temperature for extended periods regularly to remove moisture from the lubricants, if they don't you have to accept the likelyhood of increased wear and component failure.
It'll also have sat around alot being so low mileage which doesn't do them much good.

Getting a good aftermarket warranty will insure you against potential high repair bills. As Inactive said, any car can break down, you've just been unlucky. Just have to chalk it down to experience and get a warranty next time.

L.S.D. wrote: »

YOU MADE THE CAR WITH THE FAULT IN, YOU REPAIR, REGARDLESS OF AGE.

You bought the car and accepted the terms of that being the warranty would run out at the end of three years.

L.S.D.

Rallydriver wrote: »

People put too much value on low mileage. If your 27000 miles have been done in lots of short journeys from cold then its likely to wear out as much as someone doing 270000 miles in the same time. The vast majority of engine and gearbox wear takes place while the engine is cold. Cars need to get up to full temperature for extended periods regularly to remove moisture from the lubricants, if they don't you have to accept the likelyhood of increased wear and component failure.
It'll also have sat around alot being so low mileage which doesn't do them much good.

Getting a good aftermarket warranty will insure you against potential high repair bills. As Inactive said, any car can break down, you've just been unlucky. Just have to chalk it down to experience and get a warranty next time.



You bought the car and accepted the terms of that being the warranty would run out at the end of three years.

I accepted the warranty would run out in 3 years, but I didn't expect an important part such as a gearbox to need a major service, or replacement in less than 27000 miles.

As for the 27000 low milage garbage. Explain why all my other cars have done similar milage yet I had bo problems with them.
Also please explain why you think the car has only done short journeys?
Untill recently we had 2 cars both doing long journeys but this was split between the 2 cars.
If, by your reasoning low milage can cause increased wear & tear, then please explain why the trade & everyone else prefer both to buy & sell LOW MILAGE CARS,

Just have to chalk it down to experience

I'll sure do that & avoid HONDA = Had One Never Dare Again.
as I require reliable cars & good back up.