Mobiles.co.uk (more problems..!)

Mobiles.co.uk_company_representative

Chris,

You need to speak to returns, explain that you tried to use Price Matching (I'm still not clear how you found the page - we don't promote it and you can't navigate to it from our site) and ask them to send the address and returns auth number (which you needed to simply reply to their previous email to get). We can then try to cancel your contract.

Returns are who you need to deal with, I'm not in that department and can't move things along any further. It would help though to tell them that ben@mobiles.co.uk asked you to contact them and return the phone - but you need to speak to them to try and get this resolved.

Regards,

Chris___2

Continuing on from my previous thread.

Anyone considering mobiles.co.uk, please, please stay away, do not touch them with a bargepole (seriously):mad:

Last Thursday i sent a PM to Ben - copy below:

Ben,

Please can you either provide me with a direct name, number and email for a Manager/Senior member of staff, or alternatively get someone to contact me? (***** ******)

I've just received a copy of my non-mobiles.co.uk phone bill - and in the last 2 weeks ive spent over £45 in phone calls to yourselves, the majority of that time spent on hold :rolleyes:

Thanks

Bens response:

Mobiles.co.uk_company_representative wrote:

Chris,

I've asked the Senior Operations Manager to get someone to give you a call.

Regards
Ben

and finally, my response to that

Ben,

I believe this was sent on Thursday? its now Sunday, and still no phone call, still no email... no contact whatsoever.

Also, Im also still waiting for a response to the email i sent to the supervisor email address on August 24th. I was informed that emails sent to the supervisor address may take up to 72 hours to get a response? so far its been almost 2 weeks.

Sorry, but again im making this public as the service is an absolute joke.

Besides the problems ive already mentioned, im now being charged £7.99 for something? i have no idea what? Please can you advise what this charge is for?

The phone has so far, been switched off in its box for around 1 month, and ive been charged nearly £60 in that time for the contract itself plus some unknown carphonewarehouse / mobiles.co.uk charges, plus call charges to mobiles.co.uk to try and resolve the issue, totalling nearly £50, plus my existing contract, which i was hoping to cancel, but cant due to the problems.. another £10.

So in summary, ive spent well over £100 this month, for a contract that i hoped would be £35 a month :rolleyes:

The second email i sent to the supervisors email address will be well over the "72 hours response time" ive been advised by tomorrow (i sent it thursday - but im not really expecting to hear anything. :rolleyes:

If im right, and i hear nothing i guess its time to now start taking legal action against them and getting others involved

Anyone have any additional advice that may help me out?

Thanks