Mobiles.co.uk (more problems..!)

Quentin

Mobiles.co.uk_company_representative wrote: »

Forcefully denying - complete lie.
Cynically edited - complete lie (as I explained to those people who can understand basic English, the profile was set up by me, then changed to an "official company" one by MSE, then I forgot I had set a job title when I started using the profile.)


"And there is hard evidence they don't keep to promises ("guarantees" even) mentioned on their website.

eg Next day delivery if you order by 5.00pm, late payment of cashbacks, fast reply to queries, etc etc."

Next day delivery is guaranteed, providing an order is fine first attempt - many people have bank cards that don't work, ask for delivery to a different address, fail the credit check etc etc etc. The site is clear about this.

You again use emotive language against me, accusing me of a "complete lie". Were you a real company rep, you wouldn't last long in the job! To repeatedly call someone a liar in any situation seems designed to cause trouble.

Though the episode of the senior mansger incident is not of earth moving significance, (and today you now blame MSE!), here is exactly what was said about it :

[QUOTE=Mobiles.co.uk company representative ] Quote:
Originally Posted by Quentin
Their rep (who actually claims to be their "senior manager") boasted to us that he considered them to be "the fairest online retailer".

I'm not going to revisit old ground, as I think I've done my best to show where you're wrong on all your other points and yet you still go out of your way to portray the company in the worst possible light as a result of your failure to understand some very simple facts, and out of a personal vendetta against CPW.

However, a) I made no such claim as to my position within the company...
[/QUOTE]

I replied, politely pointing out where my info came from:

_Quentin wrote:

This is what you say in your profile:

Quote:
Biography: Here to answer questions from Mobiles.co.uk customers, as well as general mobile phone industry ones. Location: Watford. Occupation: Senior Manager

I got no response (or apology for the insinuation I had posted falsely) from you. Although you made no reply/apology, you did edit your profile to no longer say "Senior Manager".

When pointed out that throughout you had refused to admit I was correct (but had made the insinuation I was lying), your response:

[QUOTE=Mobiles.co.uk company representative]I didn't refuse to admit anything, I'm just trying to keep this business-like and in line with MSE's expectation of what this type of account is for.[/QUOTE]

Subsequently you then accused me of being rude to you.

I haven't, but your posts with personal abuse, eg:

[QUOTE=Mobiles.co.uk company representative] Trust me, I've met more knowledgeable potatoes.

[/QUOTE]

Maybe shows both you and the company you are here representing in their true colours.

Chris___2

Mobiles.co.uk_company_representative wrote: »

Either we stay here and help customers (and improve our site, service) or we leave due to the hostility and ignorance on display from certain users. If we leave, you have helped nobody.

Are you helping your customers then? you certainly dont appear to be helping me :rolleyes: It seems you are so carried away with fighting claims of bad service, that you're not providing a service at all.

Please could you provide me with an update on my situation and and possibly answer some of the points and questions made in my previous post?

Chris__ wrote: »

I disagree.

Can you argue my reasoning for saying that?



You say "our deals better" - well, thats debatable isnt it?

For example

Mobiles.co.uk cashback means i would have to wait on average 3 months? to claim my money back - im sorry, but i cant afford to pay £45 a month - i can however afford £35, which is what i would be paying with dialaphone. There is a very clear difference, and i know which one i would prefer.

As a one-off for this contract only, are you able to pay the cashback to me each month, on or before the billing date?

As mentioned in my last post i feel this is very unfair / a scam - this is NOT what i wanted and i quote my previous comment: "but its completely wrong to send it out, let me use it and then say "sorry...we've got you for 18 months now!""

Anyway... i am back on here to keep this public as THIS HAS STILL NOT BEEN RESOLVED :rolleyes:

The latest happenings are as follows:

Last week Ben requested me to resubmit a cancellation request via the cancellation from on the mobiles.co.uk website
- I tried to do this, but unfortunately the form didnt work - I informed ben of the problem and requested that since i had sent cancellation requests previously that he could look into the previous "tickets"
- Ben advised that because he and Sales are different departments he was unable to communicate with them (or words to that effect) and requested i sent an email to [EMAIL="returns@mobiles.co.uk"]returns@mobiles.co.uk[/EMAIL], copying him into the email

The email was sent last Friday, sent to both the returns department and Ben.

I finally had a response yesterday:

" Hello,

Thank you for your e-mail.

Before we can set up a return for cancellation please confirm that you have not used the handset or sim card and we can forward on the returns information."

:rolleyes: it's absolutely ridiculous :rolleyes: it is genuinely impossible to get sense out of anyone. even after copying Ben in emails, as soon as it leaves the public (by going off the forum) the service remains exactly the same - non existant

I've not bothered replying to this email as i'm just wasting my time.

Does anyone have any additional advice? as mentioned previously it's been passed to Citizens Advice, Orange have advised me of a "correspondance address" where they will chase mobiles.co.uk on my behalf due to me being unable to get any sense out of them

thanks

Mobiles.co.uk_company_representative

Hi Chris,

Please return the phone as per the instructions in the email. Please don't delay as you only have 13 days from connection to get it sent back. I have already noted the order to say that the return is authorised due to the confusion with Price Matching.

Regards,

Chris___2

Mobiles.co.uk_company_representative wrote: »

Hi Chris,

Please return the phone as per the instructions in the email. Please don't delay as you only have 13 days from connection to get it sent back. I have already noted the order to say that the return is authorised due to the confusion with Price Matching.

Regards,

I think we are now over 13 days from connection? (down to yourselves - i was requesting returns information well before the 13/14 days - as you can see on this thread and emails)

I dont seem to have any returns information/emails either?

Mobiles.co.uk_company_representative

Chris,

You needed to email returns@ when I asked you to, and they should have sent you the address and a returns auth number - do you have these? Our system shows that they were sent.

If you are outside the 14 days change of mind period then there's not much to be done I'm afraid - and looking at this thread it appears you're well outside. Why did you not return the phone?

Regards,

Quentin

Mobiles.co.uk_company_representative wrote: »

I have gone out of my way to not be promotional, to the extent of declining to respond to sales approaches, I have never ever promoted the site or deals or anything....

These seem pretty promotional:

Mobiles.co.uk_company_representative wrote:

we are the fairest online mobile phone retailer you'll find

Mobiles.co.uk_company_representative wrote:

we have literally thousands of happy customers every week with a free laptop, console, a cheque, a cashback deal etc.

You even agreed (when accused of touting in the above quote by another poster) that it was perhaps "borderline"!

Elsewhere we have seen you stopped for overstepping the mark and manipulating a moderated forum to spread your company name and products:

http://www.avforums.com/forums/iphon...s-co-uk-3.html

The time has come to close this thread now.

This is not a support forum for the company and nor is it acceptable for the company to use this to spread their name and products. So since this is all this thread has become and we have moved way away from the original question, I'm closing this thread

Mobiles.co.uk_company_representative

Quentin,

Please start your own thread? It will be easier to ignore your theories and misinterpretations then, as well as not interfering with genuine customer queries.

Thanks,

Chris___2

Mobiles.co.uk_company_representative wrote: »

Chris,

You needed to email returns@ when I asked you to, and they should have sent you the address and a returns auth number - do you have these? Our system shows that they were sent.

If you are outside the 14 days change of mind period then there's not much to be done I'm afraid.

Regards,

As mentioned in my post earlier today, the only response i've had by email is as follows:

"Hello,

Thank you for your e-mail.

Before we can set up a return for cancellation please confirm that you have not used the handset or sim card and we can forward on the returns information. "

Which is the same question that i've already answer on numerous occasions.

Sorry but the "theres not much to be done" is not good enough, and going back to my previous comment - this whole thing is a SCAM - I was trying to resolve this situation from about 5 days after ordering the phone - unfortunately, i haven't got anywhere and im still not getting anywhere.

How can i return the phone if you wont provide me with an address or any returns information? that is not my problem!

Quentin

Mobiles.co.uk_company_representative wrote: »

Quentin,

Please start your own thread? It will be easier to ignore your theories and misinterpretations then, as well as not interfering with genuine customer queries.

Thanks,

The post you refer to was in answer to your earlier one directed at me.

You seem to be just partially ignoring me, which is bound to cause confusion like this.

You seem to be wanting exclusivity for your posts. This is not possible in a forum like this, where we all participate. (Most without resorting to the downright personal abuse you have resorted to!)

Silk

Mobiles.co.uk_company_representative wrote: »

The guy's cheque got lost in the post - it happens - and a replacement was sent out. End of story.

:rotfl::rotfl::rotfl:
Hi Ben,
Have we just read the same post ?????
2 months waiting for a cheque and being forced to take legal proceedings seems a bit more than a lost cheque / end of story to me !!!!!!!!

Originally Posted by Mobiles.co.uk company representative
You are twisting multiple events into one big lie here, about the job title, about the T&Cs, etc, and I really don't understand your reasons

There may be some twisting going on here Ben but it seems to be you that's doing it. all this carry on about wishing to remain incognito and having your name and position removed from posts etc. Changing website details and T&C's after the event etc etc.
I think the reasons people post regarding your company is to show other readers that mobiles.co.uk is not all the
sweetness and light that you wish to portray !