Coolnewmobile, merged threads

troykelly

my opinion is that cnm is not worth the hassle. try something like this:

http://forums.moneysavingexpert.com/showthread.html?t=581657

big company, no worries

Quentin

You have posted links in 3 threads to that company - just coincidence?

troykelly

yes actually. well done!:T

analyst_2

troykelly wrote: »

yes actually. well done!:T

Absolute Bolleaux

Alltheloginsaretakenappar

Hello again, I'm after second opinions please from some of you lovely cashback experts on here...

I've just received a letter claiming that I sent the second claim in too early, but I'm certain I didn't! Please tell me if I'm right or wrong:

• Connection date 21 March 2007
• Claim 2 "Send us the claim form and original monthly bill showing your name, address, mobile number and tariff you are connected on, dated 180 days (6 months) after connection"
• 180 days after connection I work out as 17 September
• I sent the bill dated exactly 17 September

My first claim is well overdue and I got the response about 45 working days despite the T&Cs that actually apply stating 28 working days. So I'm very happy to be writing a LBA tonight, but I like to be as careful as possible with these deals so it's only sensible to check my dates with you guys first.

Thanks in advance

Alltheloginsaretakenapparently

mobilejunkie

Seems spot on to me. No reason to accept the 45 day change either. I would definitely go for it. Write a reasonable letter and insist they reinstate your claim and pay it without delay within (say) 14 days and sue on the 15th (obviously for all the remaining and costs and statutory interest).

Alltheloginsaretakenappar

Thanks mobilejunkie. You've reassured me With these cashback companies no matter how sure I am of my facts I really have to make double and triple sure of every little thing!

They haven't actually voided my claim, they've asked for the October bill and given me until 17 November, which sort of seems reasonable, except I read these forums and know better! One bill later for the cashback claims would mean one more month to pay out on a 12 month contract and isn't what was required in the T&Cs. LBA on it's way to CNM...

mobilejunkie

Is a new one on me; they have tried various tricks recently but maybe they can't add up now. Although recently (according to the threads on here and PDB and on another feedback site I follow) they actually told someone (maybe more than one) in writing that a date 3 wd early was acceptable too! At least they have the chance to respond before the November date you'd need to meet if they did come up with a reason we're missing; though I can't imagine one!

I would add that by now (despite not paying) they must surely have approved your first claim? It is impossible to have a subsequent claim falling due on the billing cycle MORE than two months after the previous one (there are normally at least 30 days in a month and many have 31, so if anything it is conceivable a subsequent claim MIGHT fall a month earlier but not a month later in rare instances). In fact, that should have been the case with your first claim - i.e. making that using your August bill? Maybe that's why they think it should be your October bill this time?

I have just thought of something and sent you a pm; you might want to hold fire on the LBA until you've answered that because it may change things!

Alltheloginsaretakenappar

Yes, you were right to pick up on that, thanks again :beer:. Because of the billing date claim 1 required an August bill (I emailed to check a while before). Claim 2 is the September bill, and then every 2 months after that for the remaining claims. It could be that they genuinely miscounted or just assumed that after an August bill my next claim should be October, so I've emailed them and will give them a few days before sending a LBA.

The first claim hasn't been approved yet, although it was due about 10 days ago (acc to the 28 working days in my T&Cs). They've had reminders and I've corrected them about the 45 day T&C so I could really send the LBA now but I'll give them a chance to reply to my email first. I haven't had any mjor problems with CNM before now so hopefully it will stay that way for me, unlike TMO :mad:

samba

I have been with phoneboxdirect/coolnewmobile for the past 2 years and always found them to be very helpful whenever there have been problems with my cashback claims. However, today I found out that royal mail has failed to deliver yet another recorded delivery, and this time, cnm don't want to know.

I called twice and spoke to 2 different people, who both told me photocopies and web bills were out of the question, and that I had to get a duplicate from 3 and get it to them before the end of the week - obviously they know this is impossible and are taking advantage of the recent postal strike to void my claim.

However, I believe they are walking a very thin line, as when I called 3 to request the duplicate bill I was informed that as part of their contract to sell contracts on behalf of 3, they had to agree to conform to Ofcom's recent code of practice, and thus misinformed me when they said web bills were unacceptable. On top of this, the 3 operator called them on my behalf and was also told that web bills were not accepted - he has reported this infringement of the industry code of conduct to his account manager who will take this up with cnm.

I have just checked their T & Cs and found a new addition which goes along the lines of "they reserve the right to request original or duplicate bills where they believe the web bills or photocopies have been tampered with" (my words not theirs). So tomorrow I will be sending them a copy of the web bill, with a covering note informing them that I sent the original bill by recorded delivery which was then lost in the post, but I would be happy to supply them with an original or duplicate bill if they were to request it, in accordance with their T & Cs, by which time the duplicate bill will have arrived from 3.

I'll let you know how it goes...

Stu