Beat Budget Airline Charges Discussion: Ryanair

bellebellec

Hi, wonder if anyone could offer me any advice. I recently booked flights to spain with ryanair, departing in 2 weeks. I did add extra baggage as we are a family group with a 9 month old baby. I also booked carriage of a car seat for the baby and somehow by complete accident booked ski carriage!!! I paid for the flights not realising I had clicked ski carriage.

I then rang ryanair explained situation and asked if they could refund the ski carriage - they wont and were quite rude about it. Basically said tough you should have checked before paying! Is there anything I can do about this? We also asked if they would transfer the ski carriage to another hold bag but the wont do that either. This has cost extra £80!!!

If I was to pack a snowboard case with baby stuff rather than ski kit could they do anything? We are thinking just use the 20Kgs ski carriage for normal luggage??

Any advice would be really useful! Thanks

richardw

Perhaps have a good read http://www.ryanair.com/en/terms-and-conditions to double check.

ask66

At Valencia airport last week I saw the usual Ryanair bag size gauge at the departure gate, but this one had a set of scales built in to catch anyone whose hand baggage weighed over 10kg. The unit was on wheels and a member of staff was moving along the queue checking bags. Not foolproof - I could have added extra stuff to my bag *after* it had been checked. But they are certainly making it harder to break the rules!

torontoboy45

ask66 wrote: »

At Valencia airport last week I saw the usual Ryanair bag size gauge at the departure gate, but this one had a set of scales built in to catch anyone whose hand baggage weighted over 10kg. The unit was on wheels and a member of staff was moving along the queue checking bags. Not foolproof - I could have added extra stuff to my bag *after* it had been checked. But they are certainly making it harder to break the rules!

the lengths o'leary will go to, eh?

shame - in a way. the man who championed cheap air travel now intent on screwing his customers any which way.

what a c***. a pioneer, soon to go the same way as all business psychotics and disappear up up his own assh0le; a classic case of smart move gone bad.

richardw

ask66 wrote: »

At Valencia airport last week I saw the usual Ryanair bag size gauge at the departure gate, but this one had a set of scales built in to catch anyone whose hand baggage weighted over 10kg. The unit was on wheels and a member of staff was moving along the queue checking bags. Not foolproof - I could have added extra stuff to my bag *after* it had been checked. But they are certainly making it harder to break the rules!

This is nothing new though and has been happening for years.

richardw

torontoboy45 wrote: »

the lengths o'leary will go to, eh?

They need the extra revenues, it is how the business works.

captaintee

We use Ryan air a lot during the year and never have a problem, but this
week my wife went to visit our daughter for a few days with just hand
luggage. For the first time due to traffic we arrived less than an hour
before making her rush to catch the plane leaving her no time to weigh
her normal case. She was stopped at the check in and asked to see her
bag, she was 1 kilo over weight and was forced to pay £40 as had another
passenger before her who was also rushing. I would like to know how
many times this occurs because it seems to me they target those who are
flustered and rushed so you pay up quickly in order to catch the flight.
I call this HIGHFLIGHT ROBBERY. Yes we know the rules but in this case
she had no time to verify the weight.

antenna

The "Gestapo" that man the check-in and departure gate are usualy not ryanair employees but handling agents staff that maybe work on a percentage of the excess fees you pay.
I do sympathise with anybody that pays more for their flight than they need to............BUT.....you mention that you know the rules.......but where money is concerned you have to obey the rules,no quarter given for motorway hold-ups,pregnancy,blind panic and other unexpected dramas.........but paying £40 extra certainly focuses the mind and you wont be caught again.

johnedwards3005

I've just suffered the great annoyance of my carefully obtained ICE Prepaid MasterCard NOT being recognised as Prepaid when completing my Ryanair booking - AND the addition of a £24 'Administration Fee' was NOT shown until AFTER the payment was completed!
I entered into a futile exchange using the (not obvious) contact form on the website (select Complaint - limit 250 characters), which did produce answers within 24 hours, but they were bog standard and useless - ending by saying that I had to get a confirmation from the card issuer that the card was in fact a Visa Electron Card (which hasn't been the case for Ryanair since 2009!) and send it by post to Dublin. I've actually done that and await a response with baited breath (will they refund the postage?) - but WHY should this pantomime be necessary? Surely if they have such a card discrimination policy, their system should reliably recognise which cards fit the bill.
I'm also very unhappy about the non-appearance of the amount to be added until AFTER completion - had it appeared beforehand I would have been alerted to the problem and tried to resolve it. This must be in breach of regulations.
Bizarrely, I used the same card in January without any such problem!
Has anyone else suffered from this nonsense?
UPDATE (8/8/2011) I'm pleased to report that Ryanair have FINALLY refunded the Admin charge - without any explanation or apology!
This only happened after a month with no reply to the requested documentation mailed to them in Dublin; I finally faxed them (on +353 1 812 1676), which elicited a quick response - asking for the evidence again!

babyduck49

Hi does anyone know if kid's Trunki fulfils the size requirement for
hand luggage?

On the Trunki website the official dimensions are 46x20.5x31. The 20.5 is marginally over the limit does anyone know if this will fit the
thing they use to measure hand luggage?

Many thanks

babyduck