o2 retentions - We want your support

nipinuk

Thanks for the tip. I called them back and this lady told me that I'd have to pay over £40 for the new phone and that I'd be charged £35 per month! She also asked me to hold on as she wasn't sure there's any more stock left for the refurbished Balckberry Bold - I hung up then!

ukbill69

They offered me nothing, so I cancelled and went to a different network.

nipinuk wrote: »

Thanks for the tip. I called them back and this lady told me that I'd have to pay over £40 for the new phone and that I'd be charged £35 per month! She also asked me to hold on as she wasn't sure there's any more stock left for the refurbished Balckberry Bold - I hung up then!

Thats what we did, didnt like the deal or person, hang up.

Serenity_Now

I went for a o2 sim only deal.

Hi guys just thought I'd let you know how I got on when talking to O2 retentions.

They offered me an 18 month contract for £25 p/m with 400 texts and 500 minutes and the Nokia 5800 free.

So not an amazing deal but the lady said it was £5 p/m off their standard price. Also this was without asking for my PAC code or threatening to leave.

usbdongle

ukbill69 wrote: »

If you look at there balance sheet, its going down! Not good for share holders!

I think you all need to put a value on the service you are trying to get for little or nothing. Handsets cost money, along with products and services you enjoy on your phone.

So o2 will no longer take a loss to keep you as a customer, however they WILL always offer you a new upgrade, including a free phone, at prices from as low as £15 a month on a 24 month contract.. If your personal choice of handset is high end.. then be prepared to pay towards it

If you have no loyalty and want to jump ship to the likes of Vodafone, or 3 Mobile for phones a lot cheaper, then jump. Dont then come and moan about how a successful business, number one in the market place for over 12 months, doesnt want to pay to have you as a customer. Would you pay me to read your threads ?

Id much rather have o2 letting people like you change networks due to balancing handset costs if it means they can continue to invest in the best network, the best services, the best broadband, the best benefits - after all, Im in an 18 month contract - I want that service provided for 18 months.. If (as all networks like all companies) have to save money, if the network you have jumped to isnt making the required cost reductions in subsidy, where will they be made ? Hows that signal

Dont get me wrong - Im all for getting a good deal, you just need to appreciate the cost.. oh you do.. thats why you dont buy the phones yourself sim free and moan until a network pays for it instead.

Remember - any existing o2 customer after a qualifying minimum period WILL ALWAYS BE OFFERED a FREE UPGRADE.

eljmayes

usbdongle wrote: »

I think you all need to put a value on the service you are trying to get for little or nothing. Handsets cost money, along with products and services you enjoy on your phone.

So o2 will no longer take a loss to keep you as a customer, however they WILL always offer you a new upgrade, including a free phone, at prices from as low as £15 a month on a 24 month contract.. If your personal choice of handset is high end.. then be prepared to pay towards it

If you have no loyalty and want to jump ship to the likes of Vodafone, or 3 Mobile for phones a lot cheaper, then jump. Dont then come and moan about how a successful business, number one in the market place for over 12 months, doesnt want to pay to have you as a customer. Would you pay me to read your threads ?

Id much rather have o2 letting people like you change networks due to balancing handset costs if it means they can continue to invest in the best network, the best services, the best broadband, the best benefits - after all, Im in an 18 month contract - I want that service provided for 18 months.. If (as all networks like all companies) have to save money, if the network you have jumped to isnt making the required cost reductions in subsidy, where will they be made ? Hows that signal

Dont get me wrong - Im all for getting a good deal, you just need to appreciate the cost.. oh you do.. thats why you dont buy the phones yourself sim free and moan until a network pays for it instead.

Remember - any existing o2 customer after a qualifying minimum period WILL ALWAYS BE OFFERED a FREE UPGRADE.

I agree on some points there but clearly O2 aren't investing what they could on their actual core business which is communications- there are a lot of side ventures that are used to generate publicity for the brand on the hope that people use the network. I can't get a strong signal where I am and no attempts have really been made to rectify this by O2 over the time I have been with them.

On the free phones issue I accept that the phones cost money but O2 and the other networks were the ones who started this the free phone long contract idea. Plus O2s buying power is so great that the phones rarely would cost anything more than 100 quid cost price- thats why they offer a limited amount of phones.

heyho_3

usbdongle wrote: »

I think you all need to put a value on the service you are trying to get for little or nothing. Handsets cost money, along with products and services you enjoy on your phone.

So o2 will no longer take a loss to keep you as a customer, however they WILL always offer you a new upgrade, including a free phone, at prices from as low as £15 a month on a 24 month contract.. If your personal choice of handset is high end.. then be prepared to pay towards it

If you have no loyalty and want to jump ship to the likes of Vodafone, or 3 Mobile for phones a lot cheaper, then jump. Dont then come and moan about how a successful business, number one in the market place for over 12 months, doesnt want to pay to have you as a customer. Would you pay me to read your threads ?

Id much rather have o2 letting people like you change networks due to balancing handset costs if it means they can continue to invest in the best network, the best services, the best broadband, the best benefits - after all, Im in an 18 month contract - I want that service provided for 18 months.. If (as all networks like all companies) have to save money, if the network you have jumped to isnt making the required cost reductions in subsidy, where will they be made ? Hows that signal

Dont get me wrong - Im all for getting a good deal, you just need to appreciate the cost.. oh you do.. thats why you dont buy the phones yourself sim free and moan until a network pays for it instead.

Remember - any existing o2 customer after a qualifying minimum period WILL ALWAYS BE OFFERED a FREE UPGRADE.

Do you work for o2s PR?

What a load of rubbish this is what MSE is all about they big companies that rip us all off.

No o2 is no 1 in the market place the only reason they are not offering upgrades is that they can spare customers at the moment and they have the plam pre comming all we can hope is they lose some the iphone soon, or at least all the networks have it..

O2 is not great at 3g signal and like the others it has a faults but in the last quarter o2 made money but this is slowing and it could too be affected but customer losses soon, o2 is not sorry for offering us phones and cheap contracts it got us in this mess to expect them it was o2 that was offering contracts writen down to nothing to stop churn but, if churn its peck of course o2 will offer even the iphone on a discount nothing is impossible but for this to happen needs the other networks to get the iphone and palm pre...


So fingers crossed on a voda or orange apple comming soon.

Doooford

They offered me what I wanted and im happy.

I had an 18 month contract of £35 for 600 mins and 1000 texts, came with a bolt on to make unlimited texts. After 17 months I got a phone upgrade to a Nokia E71 (absolutely perfect for my needs) and got them to match an Orange offer really easily so got the same as before but also with unlimited internet for £25. Quite happy with it, looking back, seems I should have negotiated further, but I don't feel hard done by!
This was in may that I got the new contract

ukbill69

They offered me nothing, so I cancelled and went to a different network.

usbdongle wrote: »

I think you all need to put a value on the service you are trying to get for little or nothing. Handsets cost money, along with products and services you enjoy on your phone.

So o2 will no longer take a loss to keep you as a customer, however they WILL always offer you a new upgrade, including a free phone, at prices from as low as £15 a month on a 24 month contract.. If your personal choice of handset is high end.. then be prepared to pay towards it

If you have no loyalty and want to jump ship to the likes of Vodafone, or 3 Mobile for phones a lot cheaper, then jump. Dont then come and moan about how a successful business, number one in the market place for over 12 months, doesnt want to pay to have you as a customer. Would you pay me to read your threads ?

Id much rather have o2 letting people like you change networks due to balancing handset costs if it means they can continue to invest in the best network, the best services, the best broadband, the best benefits - after all, Im in an 18 month contract - I want that service provided for 18 months.. If (as all networks like all companies) have to save money, if the network you have jumped to isnt making the required cost reductions in subsidy, where will they be made ? Hows that signal

Dont get me wrong - Im all for getting a good deal, you just need to appreciate the cost.. oh you do.. thats why you dont buy the phones yourself sim free and moan until a network pays for it instead.

Remember - any existing o2 customer after a qualifying minimum period WILL ALWAYS BE OFFERED a FREE UPGRADE.

haha one post and you deff work for o2!, thats sad!

After reading this again, makes me think you must have a good job in o2 to give a dam lol.

I might even write to a well known newspaper about your balance sheet and tell them why you are going to loose share holders.

infiniti

I went for a o2 sim only deal.

has anyone a view on whether the £100 cashback on 12m sim-only deals wil be extended again or will retentions start to offer better deals in September?

Currently it is set to expire on the 17th so after the 14 day cancellation period we reach 31st August ie people will not be able to cancel on 1st september so coould this mean that retentions will start to offer deals again then?

I think I have a conspiracy theorist hidden in me somewhere!

ukbill69

They offered me nothing, so I cancelled and went to a different network.

I spoke to a guy in retentions yesterday and he said that they will get power back once hype of the iphone has been done. So give it a month and you should be ok.