o2 retentions - We want your support

ukbill69

They offered me nothing, so I cancelled and went to a different network.

god thats a lot 23 people left just on here.

heyho_3

In you poll you dont give the choice for they offered me nothing I am still with o2... but only think I would say as long as o2 have iphone and the new plam and they have high spenders on those tarriffs why not let some low value customers go, pluse in the last three months o2 added 300000 new pay monthly iphone customers so why not lose the low value customers o2 isnt loyal to anyone they are after all a business.

ukbill69

They offered me nothing, so I cancelled and went to a different network.

heyho wrote: »

In you poll you dont give the choice for they offered me nothing I am still with o2... but only think I would say as long as o2 have iphone and the new plam and they have high spenders on those tarriffs why not let some low value customers go, pluse in the last three months o2 added 300000 new pay monthly iphone customers so why not lose the low value customers o2 isnt loyal to anyone they are after all a business.

Id agree, but just wait till half of them loose there jobs, that phone is going to be last on the long line of bills to get paid. Not a good way to go in a recession I think.

Loosing any amount or type of customers is damaging to the network, as if you not happy, you tell your friends and family and the bad news can spread like wild fire.

O2 have got as good as they have because they offer great value, good customer service and most important very good service.

eljmayes

Clearly O2's whole strategy revolves around the Iphone/Palm Pre- if the Iphone in any incarnation is offered on another network then I fancy that strategy will have to change. After all what is the point in having an expensive contract for 18 months when you could buy an Iphone for around 250 quid on another network and a just use a SIM only deal?

I'm very surprised they haven't pulled the plug on the 3G yet- and aggressively marketed the 3GS as being infinitely better. Even if they hung on to exclusivity they would have lost nothing.

heyho_3

I think the out come is clear if o2 lose the iphone then they will start to worry about losing customers if they dont then they will carry on not worrying about the small fry.. we need a blip and it can happen look at tesco last year it got it wrong..

ukbill69

They offered me nothing, so I cancelled and went to a different network.

I dont think the way they are going, once apple do a deal with other networks, that o2 is going to have many of there long standing loyal customers. Only time will tell.

Serenity_Now

I went for a o2 sim only deal.

My O2 contract is due for renewal (I pay £20 p/m at the minute) in a couple of weeks. Have they completely stopped offering good retention deals or is it still worth trying?

Kavanne

Serenity_Now wrote: »

My O2 contract is due for renewal (I pay £20 p/m at the minute) in a couple of weeks. Have they completely stopped offering good retention deals or is it still worth trying?

There's none.

amin001

am due upgrade with o2 being ringing them past few days what deal they can do me on iphone as i have been with them for 5plus years
i was told no deals can be done on the iphone they werent to botherd then ii rang retentions thet told me the same am currently on £35.00 amth and they will chrge me for the phone, they told me go on a 24mth contract but its too long, i thinking to cross over on Orange n get the N97 - am gona speak them agian tmorrow, c if i get a decent person to speak with.

let u know how i get on....

Kavanne

amin001 wrote: »

am due upgrade with o2 being ringing them past few days what deal they can do me on iphone as i have been with them for 5plus years
i was told no deals can be done on the iphone they werent to botherd then ii rang retentions thet told me the same am currently on £35.00 amth and they will chrge me for the phone, they told me go on a 24mth contract but its too long, i thinking to cross over on Orange n get the N97 - am gona speak them agian tmorrow, c if i get a decent person to speak with.

let u know how i get on....

There's no offers!!!! Go elsewhere if you don't like what O2 have on offer, they won't change their bid.