Talk-Talk What I Know So Far....

Heinz

protonic wrote:

I have to say, this deal looks worse and worse by the day; it's certainly far from "free", the lock-in would be worrying in any circumstances and the general concensus here is that TT's customer service is rubbish... And yet, more and more people are signing up... What gives?

CAll me cynical, but somehow I suspect that Charles Dunston has thought this offer through rather better than many of the people that might be applying...

But they're relying on the majority and getting well and truly stung because they don't think through the implications like you have.

http://forums.moneysavingexpert.com/showpost.html?p=2034074&postcount=155

southwestmaid

mrken30 wrote:

does anyone know if talktalk provide inclusive texts like BT?

Don't think they provide inclusive texts like BT but I send texts via talk talk with a text enabled phone.

bbb_uk

Heinz wrote:

Others have been told August.

Beware too that they specifiy that the (18 month) contract starts as soon as the phone line is 'delivered' - so that's when the £70 termination fee kicks in.

This may be considered unfair t&c simply because everyone signing-up will do so on the pretense that they'll get free bb. It maybe 6months down the line before they get it so anyone getting fed up and wanting to change their minds then its hard luck as they'll be stuck to a 18months minimum term contract.

black-saturn

Is this going to be really slow and keep cutting out once lots of people start getting the free broadband?

Bridge_Teacher

I live in Sutton Coldfield. When I looked at the TalkTalk site to get the "free" broadband, I got the following response :

Unfortunately, because BT still controls your telephone exchange and we have to connect you through their equipment, we can't offer you broadband for free at this time. However, we can offer you high-speed broadband at the great price of just £10 per month, when you sign up to our Talk3 international calling plan.

In other words, the whole package would be £30.99 instead of £20.99 Surely, as BT controls most telephone exchanges, most people will get the same response.

mrken30

does TT support incoming texts?

southwestmaid

mrken30 wrote:

does TT support incoming texts?

Yes I get incoming text messages with TT

mattygroves_3

Yes, but I call the States around weekly, and spend up to an hour on the phone. So that's why I chose the talk talk deal.

In all fairness, from what I understand Talk Talk aren't the only folks who make it difficult to cancel - aren't AOL meant to be a bit*h to cancel? And guess what...once the broadband is plugged in...I've got to cancel AOL dial up. *sigh*

redux

protonic wrote:

Quote: "If demand for the service is very high, then it may prove very costly if TT have to place hundreds of thousands of customers on a BT Wholesale IPstream service while it rolls out its own fully unbundled service. A single 622Mbps BT Central that can support up to 32,000 users costs around £140,000 per month, and each ADSL line has a charge of £8.40 per month. There are also long lead times of something like sixty working days to install a large BT Central, so if demand continues to exceed expectations there may be delays for customers.
...
CAll me cynical, but somehow I suspect that Charles Dunston has thought this offer through rather better than many of the people that might be applying...

He was has already dropped hints about claiming damages against BT for facilities being made available too slowly.

If TT are signing up customers 5 times faster than they expected or planned for, one wonders just how many claims for whose negligence will be aired before the mud clears.

caverncity

I knew it, better the devil you know as they say.

I signed up for TalkTalk on the day they issued their new free BB, received a confirmation email and nothing since.
I got a call from BT easter sunday telling me someone had put a stop on the line and to confirm it, i said yes it was ok but I still havent decided 100% yet.
He said he would still put a stop and wait for a call from me.
Anyway I assumed it was for the phone line not the BB.
I rang up BT yesterday to tell them to stop the line takeover as I had changed my mind due to reviews. I was told there was no order on my line to be stopped at all, but she would put a note on the system.


Last night my BB went off at 10pm, rang BT this morning and they said I had cancelled my BB, basically talktalk had put an order in to change my BB and now it was off.
And what have I had off TT, zilch, nothing not a bean. No letters, no BB sign up details, so now I have had to revert to dial up.

So the advert says free Broadband for life, wheres my BB then.