Attn: o2 Customers Using 07744/0844 number (merged)

gam3r

gam3r wrote:

Guys i need a quick answer..if i call usa mobile using simply fone, using my inclusive o2 and landline offpeak minutes after 7pm, it will come out of my minutes right?

thanks

can someone answer this please, since i just made a 30 min call to a mobile in the usa using the 0870 access num from simply fone(forgot to mention)

pricefighter

gam3r wrote:

can someone answer this please, since i just made a 30 min call to a mobile in the usa using the 0870 access num from simply fone(forgot to mention)

Post 189 in this thread makes things clear!!!

Yes you can call 0844/0845/0870 numbers out of your O2 contract minutes.

Lots of different access numbers can be found here.


http://callchecker.moneysavingexpert.com/

Theirs at least 10 0844 numbers you can use.;)

$17mma

anyone have a number for retentions?

fiish

Call 202 from your O2 phone, select Option 2 and then 2 again. The call will come from your inclusive minutes.

MrGreen

fiish wrote:

Call 202 from your O2 phone, select Option 2 and then 2 again. The call will come from your inclusive minutes.

DON'T use 202 you will be using up your inclusive mins, dial/use 100 instead, I use it and it does not come out of my inclusive mins, I got my contract through mobileshop.com so I'm billed by o2 directly.

$17mma

Hello all

I have just called retentions and they have said that the change does not determine a change in terms and conditions and therefore this is not a valid reason why my contract can be terminated.

Help guys..what do I say now?

mzqa395

$17mma wrote:

Hello all

I have just called retentions and they have said that the change does not determine a change in terms and conditions and therefore this is not a valid reason why my contract can be terminated.

Help guys..what do I say now?

So do I. I got the same answer as well

fiish

Don't give up. The first person I spoke to didn't know what I was talking about. I did get results on the second try, however.

It's an increase in charges for making these calls, from free (or rather, included in your allowance) to 25ppm. The airtime contract terms have not changed (by this, I mean the contract we all agree to regardless of tariff), it is the tariff conditions that have changed, and this is (if you use 07744 a lot) to your significant disadvantage; this has to be made clear to the agent. You do have the right to ask to cancel because of this; if the agent stonewalls ask to speak to someone higher up.

I found it helpful to have browser windows showing the appropriate sections of their T&C when I called them.

$17mma

fiish wrote:

Don't give up. The first person I spoke to didn't know what I was talking about. I did get results on the second try, however.

It's an increase in charges for making these calls, from free (or rather, included in your allowance) to 25ppm. The airtime contract terms have not changed (by this, I mean the contract we all agree to regardless of tariff), it is the tariff conditions that have changed, and this is (if you use 07744 a lot) to your significant disadvantage; this has to be made clear to the agent. You do have the right to ask to cancel because of this; if the agent stonewalls ask to speak to someone higher up.

I found it helpful to have browser windows showing the appropriate sections of their T&C when I called them.

Hi have been onto 02 and cant find the terms and condits.. any links?

mzqa395

after talking to the team leader and threaten to complain to bbc watchdaog and ofcom still cannot cancel my contract!!!!