Attn: o2 Customers Using 07744/0844 number (merged)

avi_3

Say if we cancel the contract and take out new contract today. Will we be charged for 0844/0845 and 0870 numbers on the new contract?

shahidemran

avi wrote:

Say if we cancel the contract and take out new contract today. Will we be charged for 0844/0845 and 0870 numbers on the new contract?

I just had a new contract through CPW(Two weeks b4), Off peak Leisure Time Plus, 0844 numbers are included.

fiish

Their current (new since this month) terms and conditions still state that 0800/0845/0870/0844 calls will be covered by your inclusive minutes. So if you did that you would still be able to call those numbers at no additional cost.

I, personally, am going to milk the 07744 number I have for what it's worth, while I still can use it

michaels

fiish wrote:

Their current (new since this month) terms and conditions still state that 0800/0845/0870/0844 calls will be covered by your inclusive minutes. So if you did that you would still be able to call those numbers at no additional cost.

I, personally, am going to milk the 07744 number I have for what it's worth, while I still can use it

None of the T&C pay monthly links in this thread are working anymore.

Does anyone have a copy of a pay monthly T&C that mentions that 0844 numbers are included?

I just spoke to O2 CS about a seperate billing error and they said that if they recalculated my bill all the 0844 calls on it that were taken out of my inclusive minutes would be recalculated 'correctly' as 'National Rate' (couldn't say how much this would be) and were not included in my free minutes - only 0845 and 0870 are included. I can't find anything in the current website T&C either way and can't find the old page that gave all the high street tariffs with small print at the bottom statin fwhat calls were included in allowances.

webkami

Their web page is changed now.
Open this
http://www.o2.co.uk/termsconditions/tariffsandboltons0153/

Then go to link "O2 Online Pay Monthly terms & conditions"
Click the plus in front of it.

There it is.

9. Inclusive call minutes can be used to call some non-geographical and special services numbers with the following prefixes: 0800, 0808, 0844, 0845 and 0870. Once the inclusive minute allowance has been used up, calls to these numbers will be charged as calls to standard UK landlines at the prevailing tariff. Some exceptions may apply and calls to some numbers may be free of charge.

mzqa395

Unable to get any discount by saying term and condition threaten to cancel my new o2 contract(only 10 days for the contract). Just sent an email to o2 ceo see what will happen.

fiish

If your contract is only 10 days old you're still within the 14 day 'cooling off' period, and are allowed to return the phone and cancel the contract, paying only for those few days in which you used the phone.

Also, the new T&C's were written last month and notice given on 12 May (for online customers. 10 days ago the new terms were already in force, so you technically agreed to them by taking up the contract then.

Chambeli

i have taken out a contract on 02 can someone give me the numbers you can use to ring abroad
thanx

michaels

webkami wrote:

Their web page is changed now.
Open this
http://www.o2.co.uk/termsconditions/tariffsandboltons0153/

Then go to link "O2 Online Pay Monthly terms & conditions"
Click the plus in front of it.

There it is.

9. Inclusive call minutes can be used to call some non-geographical and special services numbers with the following prefixes: 0800, 0808, 0844, 0845 and 0870. Once the inclusive minute allowance has been used up, calls to these numbers will be charged as calls to standard UK landlines at the prevailing tariff. Some exceptions may apply and calls to some numbers may be free of charge.

Thanks - interesting that these details are only available for the online pay monthly - all the others only specifically mention o845 and 0870 (and call them 'local' and 'national' which we all know don't mean anything any more according to otelo)

avi_3

I have not recieved any mail informing me of the changes. If they start charging me, can i say that they nver informed me?